RepairPal

OCTOBER 18, 2024

Discover how Certified auto repair shops grow their business with online reviews, loyalty programs, and community involvement to boost customer engagement. The post How Auto Repair Marketing Drives Customer Engagement appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Auto Repair Shop Customer Service 85

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. This blog post highlights a few places where you can find employment and begin to impact the automotive industry after your training.

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Service Advisor Customer Service Auto Mechanic Training Technical 264

RepairPal

SEPTEMBER 3, 2024

Attract high-quality customers to your auto repair shop with strategies like word-of-mouth, a strong online presence, and customer service. The post How to Attract High-Quality Customers To Your Auto Repair Shop appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Auto Repair Customer Service 71

Automotive Training Centre

NOVEMBER 15, 2023

Service Advisors are like PR professionals in the automotive industry. This public-facing position requires the skill and organizational acumen to direct workflow in the auto repair shop while ensuring a harmonious relationship not only between customers and technicians but also between colleagues in the workshop or dealership.

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Service Advisor Management Automotive Technical 291

AutoShopOwner

AUGUST 9, 2023

Running an auto repair shop is a rewarding career and an integral part of a community. As an auto shop owner, you must understand the importance of implementing the necessary systems and processes to keep your business profitable and sustainable long-term. However, it also comes with its fair share of financial challenges.

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Auto Repair Shop Auto Repair Management Customer Service 100

Shop Marketing Pros

NOVEMBER 25, 2024

Sure, the problem you’re talking about may already have articles, blogs, and videos, but they don’t have your voice. When you’re creating content, you’re speaking directly to your audience—your current and potential customers. When you stay in front of your customers, you’re reminding them why they trusted you in the first place.

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Auto Repair Auto Repair Shop Media Oil Change 130

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop? In this visual age, they can also quickly capture photos or videos to reinforce the need for a repair.

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Auto Repair Mechanic Auto Repair Shop Software 105

Automotive Training Centre

JANUARY 17, 2024

As an independent auto body estimator, staying updated helps build a stellar reputation. Engage with local auto repair shops, insurance companies, and car dealerships. The more people know about your services, the more likely you will get referrals. Attend industry events, workshops, and seminars.

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Auto Body Shop Insurance Auto Mechanic Training Auto Repair Shop 252

RepairPal

OCTOBER 23, 2024

Vince's Motors in Baltimore, MD, RepairPal Certified auto repair shop focuses on quality customer service and community involvement. The post RepairPal Certified Shop Profile: Vince’s Motors appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Customer Service Auto Repair Management 91

Autoflow

NOVEMBER 3, 2023

Why Quality Control Matters for Auto Repair Shops By taking care of the details on every repair order, you set a higher standard that will pay off for your auto repair shop. Instead, learn from companies who have already worked with the top shops to create repair processes that pay off. Book a demo today.

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Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Automotive Training Centre

MAY 1, 2024

The role of a heavy duty estimator is essential to automotive and heavy machinery repair. These professionals assess damage, calculate repair costs, and facilitate communication between repair teams, insurance companies, and clients. Professional certifications can also enhance career prospects and credibility.

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Insurance Technical Auto Mechanic Training Collision Repair 246

Autoflow

NOVEMBER 16, 2023

Every auto repair shop has customer turnover as people move away or give up their cars when they get older. By constantly bringing in new customers, you keep your bays busy and your shop profitable. However, it takes planning to generate leads for your auto repair shop. That approach backfires every time!

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Auto Repair Auto Repair Shop Oil Change Automotive 98

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Grow Your Shop’s Average Repair Order Amount.

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Auto Repair Shop Vehicle Auto Repair Automotive Repair 130

RepairPal

NOVEMBER 19, 2024

Carage in Jupiter, FL, offers trusted, ASE-certified auto repair with a focus on legendary customer service, quality, and community. The post RepairPal Certified Shop Profile: Carage appeared first on RepairPal Shops Blog: Modern Shop Owner.

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ASE Customer Service Auto Repair Management 76

RepairPal

DECEMBER 13, 2024

Exhaust Masters in Merrillville, IN, provides trusted, family-owned auto repair with 50 years of dedication to quality, customer care, and community involvement. The post RepairPal Certified Shop Profile: Exhaust Masters appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Customer Service Management 86

AutoShopOwner

NOVEMBER 15, 2024

Five Proven Tips to Improve Your Bottom Line By Joe Marconi, an Elite Blog - A recent Small Business Administration (SBA) report revealed that one of the main reasons for small business failure is due to a lack of financial knowledge. The fact is that too many auto repair shops struggle financially.

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Auto Repair Shop Service Advisor Auto Repair Customer Service 130

AutoFix

SEPTEMBER 19, 2023

The auto repair industry is one that’s inherently built on trust. A major component in fostering this trust is exceptional customer service. But what does exceptional customer service entail? When a customer comes into an auto repair shop, they often come with a problem or a need.

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Auto Repair Customer Service Auto Repair Shop Education 40

AutoFix

NOVEMBER 18, 2024

Owning an auto repair shop is more than just managing repairs and customer interactions—it’s about driving profitability, building a skilled and motivated team, and fostering long-lasting customer relationships. Yet, achieving this success is no easy feat.

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Auto Repair Shop Auto Repair Consulting Automotive 52

AutoFix

FEBRUARY 16, 2024

In the competitive auto repair industry, efficiency isn’t just about speed; it’s about streamlining operations in a way that maximizes productivity without compromising quality. As an experienced auto repair shop coach, we understand the challenges shop owners face in achieving this balance.

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Auto Repair Shop Auto Repair Software Management 52

AutoVitals

DECEMBER 28, 2023

In addition to excellent repair work and customer service, you must understand and master the art of marketing. However, most independent auto repair shops do not have a dedicated marketing specialist. Because of time constraints, many shops rely on word-of-mouth marketing.

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Automotive Services Automotive Auto Repair Shop Auto Repair 79

RepairPal

OCTOBER 18, 2024

G2 Auto in Finksburg, MD, offers high-quality, auto repair services with a focus on customer relationships, transparency, and community involvement. The post RepairPal Certified Shop Profile: G2 Auto appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Services Auto Repair Customer Service Management 81

RepairPal

NOVEMBER 1, 2024

Top Line Car Care is a RepairPal Certified auto repair shop that focuses on customer-focused service in Wylie, Texas. The post RepairPal Certified Shop Profile: Top Line Car Care appeared first on RepairPal Shops Blog: Modern Shop Owner.

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Auto Repair Shop Auto Repair Car Customer Service 78

RepairPal

FEBRUARY 7, 2024

Customers heavily rely on your auto repair shop to fix their vehicles and provide a reliable and trustworthy service experience. Here are 5 ways that your shop can build trust with automotive customers.

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Automotive Auto Repair Shop Auto Repair Vehicle 81

Automotive Management Network

JULY 13, 2023

In this blog post, we will explore nine compelling reasons why hiring a business coach could be the smartest move you make this year. From strategic planning to streamlined operations, get ready to shift gears and drive your auto repair shop to unparalleled success. Let’s dive in!

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Auto Repair Shop Auto Repair Customer Service Management 52

The Mechanic Doctor

JUNE 23, 2023

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics In today’s fast-paced digital world, it has become essential for businesses to leverage the power of online platforms to promote their products and services. This holds true even for auto repair shops looking to attract new customers and retain existing ones.

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AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

AutoFix

MAY 22, 2024

Opening an auto repair shop can be a rewarding venture for those passionate about cars and customer service. With the guidance of AutoFix Auto Shop Coaching, let’s delve into the pros and cons of entering this industry. Community Engagement Auto repair shops play a crucial role in their communities.

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Auto Repair Shop Auto Repair Technical Management 52

Bolt on Technology

AUGUST 6, 2024

Understanding why this skepticism exists and addressing it head-on is essential for building trust and fostering a positive relationship with customers.

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Vehicle Auto Repair Mechanic Customer Service 87

Bolt on Technology

JULY 16, 2024

Finding ways to attract more customers to your auto repair shop is crucial for success. This technology can streamline your inspection processes and improve customer communication. One effective method is through the use of vehicle inspection software.

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Software Auto Repair Shop Vehicle Auto Repair 74

Autoflow

MAY 8, 2023

Clearly, you want to expand your auto repair business to win more market share and share your expertise more widely. Yet you want to know how to grow auto repair business without drowning in paperwork that consumes valuable time. Overall, this improves communication and workflow within an auto repair shop.

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Auto Repair Auto Repair Shop Software Service Advisor 52

AutoFix

JANUARY 25, 2024

The Power of Expert Coaching In the competitive auto repair industry , success hinges on strategic business management, exceptional customer service, and continuous growth. Why Choose AutoFix Auto Shop Coaching?

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Auto Repair Shop Auto Repair Management Customer Service 52

AutoFix

JUNE 28, 2024

Happy employees are more engaged, motivated, and efficient, which translates to better customer service. Enhanced Customer Satisfaction: A well-rested and satisfied team will likely provide excellent customer service. When your employees are happier and more engaged, they go the extra mile for your customers.

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Auto Repair Shop Auto Repair Customer Service Vehicle 52

AutoFix

MAY 9, 2024

Recognizing Growth and Change Coaching in the auto repair industry is all about facilitating growth and excellence. It’s about steering shop owners and managers through business operations, customer service, and team management challenges. It’s something to be celebrated! Celebrate the milestone!

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Auto Repair Shop Auto Repair Management Customer Service 52

AutoVitals

JANUARY 16, 2024

Efficiency, accuracy, and customer service are central to an auto repair shop's success. AutoVitals prioritizes fast and accurate point-of-sale integrations to ensure that shop and customer data is accurate. This blog post will explain the details and benefits of AutoVitals' two-way integration with R.O.

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Auto Repair Shop Auto Repair Customer Service Software 52

AutoFix

AUGUST 6, 2024

Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

AutoFix

NOVEMBER 28, 2023

In the dynamic world of auto repair, the road to success is not just about offering top-notch service but also ensuring your business is on the right trajectory for growth. At AutoFix Auto Shop Coaching, we specialize in steering auto repair shops, quick lube shops, and tire shops toward prosperous horizons.

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Auto Repair Auto Repair Shop Customer Service Software 52