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Once that happens, marketing has done its job and it’s time for sales and customerservice to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
Autorepair shops have not all experienced the same levels of lockdown or interference with business. The reality for the autorepair industry is that lockdowns meant significantly reduced numbers of cars in the bays. Cars that stay in their driveways or garages don’t need servicing. Next step – service worsens. “We
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