Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Every show covers all topics in the auto repair space, and Carm has undoubtedly become the voice of the aftermarket.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. The post Why removing toxic staff needs to be done right away appeared first on Auto Service World. And it needs to be done swiftly.

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Service Advisor IT Auto Repair Management 278

Auto Service World

DECEMBER 17, 2024

Instead, Voth advocates for a culture that brings employees together, particularly as the industry faces a growing shortage of skilled technicians and service advisors. The post Get rid of this management style in your shop appeared first on Auto Service World. Hows it going between the front and the back of your shop?

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Management Service Advisor Consulting Retail 243

AutoShopOwner

NOVEMBER 15, 2024

While there are many facets to operating a successful auto repair business, one thing that is common to all is that it needs to be profitable. The fact is that too many auto repair shops struggle financially. Most auto repair shops either have an in-house bookkeeper or an accountant to generate these reports.

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Auto Repair Shop Service Advisor Auto Repair Utilities 130

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! As I write this, it’s October 2023.

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Auto Repair Auto Repair Shop Car Media 235

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Isn’t It Time We Rethink What a Master Level Technician Is? That was back then.

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Auto Repair Shop ASE ASE Certification IT 130

Bolt on Technology

NOVEMBER 26, 2024

Efficient communication is the backbone of any successful auto repair shop. When technicians, service advisors, and customers aren’t on the same page, it can lead to delays, errors, and reduced profitability.

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Auto Repair Shop Service Advisor Auto Repair IT 87

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

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Service Advisor Technical Management Apprenticeship 296

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

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Auto Repair Shop Auto Repair Service Advisor Finance 130

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 90

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before.

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Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Tire Review Magazine

MARCH 9, 2025

Todays Class has announced the launch of its Spanish auto repair training program. The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

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Automotive Service Advisor Auto Repair Automobile 52

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Shop Marketing Pros

AUGUST 7, 2024

EPISODE: 112 – A Marketer’s Take on “Just Say Yes” Join Brian Walker in this thought-provoking episode of the Auto Repair Marketing Podcast as he delves into the controversial philosophy of “just say yes” in the auto repair industry.

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Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Business Actualization

AUGUST 5, 2024

Transparency is crucial in marketing, as it is in the auto repair industry. With over 24 years of experience in digital marketing for auto repair shops and over 30 years of automotive business experience, our perspective is unmatched in our space.

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Auto Repair Shop Auto Repair Service Advisor Automotive Repair 228

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop? In this visual age, they can also quickly capture photos or videos to reinforce the need for a repair.

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Auto Repair Mechanic Auto Repair Shop Software 105

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

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Service Advisor Manufacturing A Tech Vehicle 130

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. What Services Do You Want To Sell? Let’s get started. Contents 1.

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Auto Repair Shop Auto Repair Management Education 130

Shop Marketing Pros

DECEMBER 6, 2023

EPISODE: 077 – How to Know When You’re Not Ready for Marketing In this podcast episode, Brian Walker and Kim discuss the importance of being ready for marketing in the context of auto repair businesses. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast.

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Service Advisor Auto Repair Car IT 130

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

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Service Advisor Automotive Services Management Automotive 130

Autoflow

MARCH 5, 2025

How Autoflows Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop Running a successful auto repair shop isnt just about fixing vehicles; its about building trust, retaining customers, and maximizing revenue opportunities. Key Benefits: Tracks deferred or declined services from DVI sessions.

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Auto Repair Shop Service Advisor Auto Repair Management 52

Bolt on Technology

DECEMBER 19, 2023

As we approach 2024, it's crucial for technicians, service advisors, and repair shop owners to stay ahead of the curve in this rapidly changing industry. So, let's delve into the anticipated auto repair trends for the upcoming year, and explore what we can expect in the ever-evolving automotive landscape.

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Auto Repair Service Advisor Automotive IT 61

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. The post How To Deal With Mass Recalls After Service Advisor Training appeared first on CATI.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Shop Marketing Pros

JULY 3, 2024

EPISODE: 107 – Part 3 – Customer Retention Series – Loyalty Programs Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick.

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Pit Crew Service Advisor Auto Repair Management 130

AutoShopOwner

NOVEMBER 13, 2023

Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process. The bottom line is this: All auto repair shops go through ups and downs. He replied, 'Funny you should ask, car counts are good, in fact, very steady.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Solera

JUNE 25, 2024

Efficiency and experience can reduce the actual time it takes to complete the service, a work ethic that serves technicians and service managers in enhancing profits and increasing customer satisfaction. A mechanic labor time guide sets the tone for your service advisors, technicians, and customers as a basis for pricing.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Auto Service World

SEPTEMBER 17, 2024

If you have a day-to-day job in the business — you are a service advisor, you are a technician — there is going to be a group of people looking to buy a shop that will no longer be interested in your shop,” he said during the session Transitioning Your Business at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

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Service Advisor Management Auto Repair IT 264

DRIVE

DECEMBER 30, 2024

The night sky over Honolulu was pierced by the glow of roaring flames, turning the calm evening of December 3rd, 2024 into a scene of heartbreak as a devastating fire tore through Starkey’s Auto Repair in Honolulu, HI. By morning, the once-thriving repair shop was unrecognizable.

Auto Repair 52

Auto Repair Service Advisor Insurance Media 52

Autoflow

DECEMBER 14, 2023

Dallas, TX – Autoflow’s client microsite, which is the view that auto repair shop customers see when viewing their DVI, work order, or quality control inspection, has a new look with updated features and customization that equip shops to represent their style and branding.

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Auto Repair Shop Service Advisor Auto Repair IT 105

AutoFix

AUGUST 6, 2024

While challenges are present, they also bring opportunities to fine-tune operations and provide exceptional service to stand out in a competitive market. Finally, we don’t need to create our own issues within our auto repair shops on top of everything else that is going on. You better be using DVIs.

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Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Shop Marketing Pros

FEBRUARY 20, 2024

A Video Marketing Masterclass for Auto Repair Shop Owners Changing the Industry L&N Automotive April 13th, 2024 Register Now Join industry experts Brian Walker of Shop Marketing Pros and Chris Enright of Enright Automotive for an immersive, 8-hour class designed to turbocharge your marketing efforts using the power of video.

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Auto Repair Shop Auto Repair Service Advisor Automotive 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Comeback Rate Is Too High Auto repair shops are in the business of fixing cars. It makes sense that you have to actually fix the cars with expert craftsmanship to have a successful auto repair business. Spending marketing dollars to send more phone calls to a mediocre service advisor is money wasted.

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Auto Repair Shop Service Advisor Auto Repair Car 130

Auto Service World

FEBRUARY 13, 2025

Inspections will be the toughest thing that you as a shop owner do in your business, he explained. However, its essential shops stay on top of them to ensure inspections are being done properly. And as soon as complacency sits in on your inspection program, then you’ll start to have problems; you’ll start to slide, Beech said.

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Consulting Retail Automotive Service Advisor 130

Tire Review Magazine

JANUARY 1, 2025

Simplifying Estimates and Invoices for Auto Repair Shops “With Job View, shops can create clear, well-organized estimates and invoices with a few clicks. Mitchell 1 integrated ProDemand, its comprehensive repair information system, to further increase shop productivity.

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