Shop Marketing Pros

DECEMBER 11, 2024

EPISODE: 130 Beyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shops success. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Lets dive in!

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Management 130

Auto Service World

FEBRUARY 11, 2025

Service advisors should not be in charge of building tickets the job should be given to the ones who are working directly on the vehicle and who know exactly what they will need to do the job. For example, the service advisor may not know that the part theyre ordering doesnt come with bolts. Huh asked attendees.

Service Advisor 236

Service Advisor Vehicle IT Auto Repair 236

Shop Marketing Pros

FEBRUARY 10, 2025

If youve ever wanted to attract higher-end clients and transform your reputation, branding your shop as a concierge service could be the game-changer youve been looking for. What Does Concierge Auto Repair Mean? At its heart, concierge auto repair is about making your clients feel taken care of at every step.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Mechanic 130

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle repair approvals? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

Shop Marketing Pros

SEPTEMBER 6, 2023

Watch a 6 min demo video Schedule a discovery call menu A Complete List of Podcasts for the Automotive Independent Aftermarket I think back to 2002 when I opened my first auto repair shop. Every show covers all topics in the auto repair space, and Carm has undoubtedly become the voice of the aftermarket.

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Auto Repair Auto Repair Shop Automotive Mechanic 246

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. “I have to have a standard that’s more important than that person or the sales they’re going to generate.” And it needs to be done swiftly. He’s been through this. He was highly skilled and meticulous.

Service Advisor 278

Service Advisor IT Auto Repair Management 278

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

Service Advisor 296

Service Advisor Technical Management Apprenticeship 296

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

Service Advisor 275

Service Advisor Management Apprenticeship Auto Repair 275

Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! Does it represent your auto repair shop well?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

Auto Repair Shop 130

Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

AUGUST 6, 2024

The top job of a service advisor is to get a customer to come through the door when the auto shop’s phone rings, even if that customer is just trying to get the price of a repair. Jay Huh, a … The post Getting the phone shopper into your shop appeared first on Auto Service World.

Service Advisor 290

Service Advisor Auto Repair Management 290

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The survey is broken up into separate sections: General questions, questions for service advisors, separate ones for tech and the more general questions to wrap things up.

Service Advisor 250

Service Advisor Automotive Technician Management Automotive 250

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

Service Advisor 98

Service Advisor Auto Body Shop Auto Repair Shop Management 98

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

Service Advisor 130

Service Advisor Management Automotive Vehicle 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

Auto Repair 130

Auto Repair Management Auto Repair Shop Service Advisor 130

Shop Marketing Pros

MARCH 23, 2025

Long before they think about booking an appointment, potential customers are already forming opinions about your shop based on what they see online in your auto repair marketing, what they hear over the phone, and notice from the parking lot. Does Your Auto Repair Website Convert Customers? Why should they trust you?

Auto Repair Shop 130

Auto Repair Shop Auto Repair Media Service Advisor 130

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

Service Advisor 290

Service Advisor Auto Repair Management 290

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Auto Repair 52

Auto Service World

APRIL 4, 2024

Calling all shop owners, technicians and service advisors, Jobber News wants to know what you think about issues affecting your business. … The post Annual Shop Survey: Tell jobbers what you think appeared first on Auto Service World.

Service Advisor 288

Service Advisor Auto Repair Management 288

Auto Service World

APRIL 3, 2025

We want to hear from shop owners, technicians, and service advisors about the challenges and opportunities you face. Your shop’s success impacts the entire aftermarket and Jobber News needs your input. Participate in the annual Jobber News Shop Survey and directly influence how jobbers serve you.

Service Advisor 130

Service Advisor Auto Repair Management 130

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

Technical 147

Technical Management Service Advisor Consulting 147

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

Service Advisor 246

Service Advisor Auto Repair Management 246

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

Software 52

Software Management Auto Repair Shop Auto Repair 52

Auto Service World

AUGUST 22, 2024

There are two ways to draw clients into your auto repair shop: You can hunt them down or farm them, according to a shop coach. appeared first on Auto Service World. Hunting would be akin to reactive marketing. Shops were busy during the pandemic — but … The post Are you hunting customers or farming them?

Auto Repair Shop 290

Auto Repair Shop Auto Repair Service Advisor Management 290

Tire Review Magazine

MARCH 9, 2025

Todays Class has announced the launch of its Spanish auto repair training program. The first phase includes key topics such as brakes, lubrication service, tire and wheel service, steering and suspension, and safety. It will also include ADAS Static Calibration, Engine Diagnosis, and ADAS for Service Advisors.

Automotive 52

Automotive Service Advisor Auto Repair Automobile 52

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoFix

FEBRUARY 13, 2025

The auto repair industry is more complex than ever, and customers expect more than just quality repairsthey want an exceptional customer experience. Understanding the Modern Auto Repair Customer Customers today have more access to information than ever before. Be upfront about labor time and costs to avoid surprises.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

Service Advisor 211

Service Advisor Vehicle Auto Repair Management 211

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Auto Service World

FEBRUARY 25, 2025

In fact, price is essentially even in many cases, said the former service advisor of Volkswagen, Audi and Porsche dealers. Hes quizzed customers about why they go to the dealer over an independent shop and hes been told that the price was basically the same and they thought theyd get better service and parts at the dealership.

Service Advisor 130

Service Advisor Manufacturing A Tech Vehicle 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues.

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

Auto Service World

SEPTEMBER 17, 2024

If you have a day-to-day job in the business — you are a service advisor, you are a technician — there is going to be a group of people looking to buy a shop that will no longer be interested in your shop,” he said during the session Transitioning Your Business at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

Service Advisor 264

Service Advisor Management Auto Repair IT 264