Shop Marketing Pros

OCTOBER 27, 2023

We just came through the summer months and most auto repair shops seemed to do pretty well. There are good months in auto repair and bad months. C’mon… everybody knows no one is thinking about auto repair! There are only bad months in auto repair! Does it represent your auto repair shop well?

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Auto Repair Auto Repair Shop Car Media 235

Auto Service World

MAY 30, 2024

It will feature technical and management training, led by leading instructors ready to equip shop owners, service advisors and technicians with essential skills AAPEX will be held November … The post AAPEX announces training schedule appeared first on Auto Service World.

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Service Advisor Technical Management Apprenticeship 254

Auto Service World

AUGUST 6, 2024

The top job of a service advisor is to get a customer to come through the door when the auto shop’s phone rings, even if that customer is just trying to get the price of a repair. Jay Huh, a … The post Getting the phone shopper into your shop appeared first on Auto Service World.

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Service Advisor Auto Repair Management 283

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Business Actualization

JANUARY 13, 2023

In the digital age that we all live in, auto repair shop business owners hear this over and over… You need to spend time managing your Google Ads account. If your auto repair shop's Google Ads Account is managed correctly, your return on investment is undeniable. NOT undeniable! But… what is "best?"

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Auto Repair Management Auto Repair Shop Service Advisor 130

Auto Service World

NOVEMBER 9, 2023

Whether you’re managing the shop, the front counter or inside the bay, experts from across the industry weigh in on what shop owners, service advisors and technicians need to know to stay on top of their game The post <span style=color:#ff0000>From the Magazine:</span> The 2023 Training Report appeared first on Auto Service World.

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Service Advisor Management Apprenticeship Auto Repair 226

Shop Marketing Pros

DECEMBER 11, 2024

EPISODE: 130 Beyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shops success. Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Lets dive in!

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Auto Repair Auto Repair Shop Service Advisor Management 130

Auto Service World

OCTOBER 5, 2023

That extends to service advisors when trying to build relationships with clients. Coaches advised to look for any … The post Try these conversation starters with customers appeared first on Auto Service World. There’s the old adage that you never want to bring up politics or religion with customers.

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Service Advisor Auto Repair Management 270

CATI

NOVEMBER 16, 2023

The role of a service advisor is primarily customer-facing. With that said, service advisors in auto body shops or dealerships are also responsible for overseeing workflow in these businesses, meaning they’ll constantly interact with technicians, mechanics, and other employees in the workshop.

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Service Advisor Auto Body Shop Auto Repair Shop Management 83

Shop Marketing Pros

JUNE 14, 2023

EPISODE: 052 – An AI Powered CRM for Auto Repair? Timestamps *Introduction and Sponsorship (00:00:01 – 00:00:39)* The speakers introduce the podcast and thank the sponsor, Repair Pal. Opportunity in CRM (00:02:55)* Kieran discusses the opportunity he sees in the CRM side of the auto repair industry.

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Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. After lunch, Murray Voth from RPM Training talked about the management process shop owners need to undertake.

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Technical Management Service Advisor Consulting 147

Auto Service World

JULY 6, 2023

The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer … The post Lowering the anxiety of the panicked customer appeared first on Auto Service World.

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Service Advisor Auto Repair Management 244

Auto Service World

APRIL 4, 2024

Calling all shop owners, technicians and service advisors, Jobber News wants to know what you think about issues affecting your business. … The post Annual Shop Survey: Tell jobbers what you think appeared first on Auto Service World.

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Service Advisor Auto Repair Management 250

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. A proven process is the exact way that your team does things at your auto repair shop. Here’s how that works.

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Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Auto Service World

AUGUST 22, 2024

There are two ways to draw clients into your auto repair shop: You can hunt them down or farm them, according to a shop coach. appeared first on Auto Service World. Hunting would be akin to reactive marketing. Shops were busy during the pandemic — but … The post Are you hunting customers or farming them?

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Auto Repair Shop Auto Repair Service Advisor Management 269

Autoflow

DECEMBER 14, 2023

Technology has transformed everything we do in a day, including how we work in auto repair shops. By now, most shops use shop management software to optimize workflows and processes. Using tablets in auto repair bays truly made for a game-changer. Why Use a Tablet for Your Auto Repair Shop?

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Auto Repair Mechanic Auto Repair Shop Software 105

Shop Marketing Pros

JUNE 9, 2023

Marketing for the auto shop professional. Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. Let’s get started.

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Auto Repair Shop Auto Repair Management Education 130

FastTrak Auto Shop Management Systems

JULY 27, 2023

The service advisor engages in the direct dealings with the customer. From the time that the engagement takes place – the service advisor must ensure that the repair opportunity is managed to make the best use of the technician’s time. The vehicle delivery step is an opportunity for relationship building.

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Service Advisor Automotive Repair Automotive Auto Repair Shop 52

Solera

JUNE 25, 2024

Accurate labor times establish competitive pay for your technicians, reasonable repair rates for your customers, and a consistent cash flow to keep your business thriving. Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below.

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Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Auto Service World

SEPTEMBER 17, 2024

If you have a day-to-day job in the business — you are a service advisor, you are a technician — there is going to be a group of people looking to buy a shop that will no longer be interested in your shop,” he said during the session Transitioning Your Business at the Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

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Service Advisor Management Auto Repair IT 251

Auto Service World

DECEMBER 3, 2024

One day, the service advisor couldn’t find the tech. Turns out, the tech was upset with the advisor and went home. “I have to have a standard that’s more important than that person or the sales they’re going to generate.” And it needs to be done swiftly. He’s been through this. He was highly skilled and meticulous.

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Service Advisor IT Auto Repair Management 255

Auto Service World

JUNE 29, 2023

Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. Asking … The post When to ask those key questions of customers appeared first on Auto Service World. Timing, as they say, is everything.

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Service Advisor Vehicle Auto Repair Management 148

CATI

JUNE 15, 2023

Mass recalls can cause significant inconvenience for customers, but with a focus on customer satisfaction, service advisors can effectively navigate these situations and ensure a smooth and potentially profitable recall process. It’s up to you to highlight the expertise and track record of your dealership or service centre.

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Service Advisor Auto Repair Shop Management Manufacturing 52

Shop Marketing Pros

JULY 3, 2024

EPISODE: 107 – Part 3 – Customer Retention Series – Loyalty Programs Customer loyalty programs are crucial for retaining clients in the auto repair industry. On the Auto Repair Marketing Podcast, hosts Brian and Kim Walker explore this topic with Joe Schindler and Jeff Rudnick.

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Pit Crew Service Advisor Auto Repair Management 130

AutoShopOwner

NOVEMBER 19, 2024

At Three Rivers Bookkeeping, our auto repair shop clients have experienced significant financial improvements this year – and we’re raising a toast to them in this post! It is our mission to provide five-star bookkeeping services to every client we work with, and it certainly shows through the growth and success of these businesses!

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Auto Repair Shop Auto Repair Service Advisor Finance 130

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

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Service Advisor Car Automotive Auto Repair 130

Auto Service World

NOVEMBER 5, 2024

Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry. You can check out our preview of both shows for some of the highlights of what’s taking place.

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Service Advisor Management Automotive Vehicle 130

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

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Auto Repair Shop Auto Repair Service Advisor Management 52

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

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Software Management Auto Repair Shop Service Advisor 52

Tire Review Magazine

JANUARY 1, 2025

Mitchell 1 released the latest version of Mitchell 1 Manager SE software, introducing Job View. Enhancing Shop Productivity with Mitchell 1 Manager SE Software Mitchell 1 Manager SE software is part of the productivity enhancements in version 9.1, Manager SE continues to evolve, thanks to direct input from our loyal customers.”

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Software Management Auto Repair Shop Service Advisor 52

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

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Automotive Repair Service Advisor Automotive Auto Repair Shop 52

Automotive Management Network

JANUARY 18, 2021

What kind of telephone system does your auto repair shop use ? Useful Telephone System Features There are a number of telephone system features that can make a difference to auto shop staff and to the effectiveness of the shop’s marketing overall.

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Auto Repair Shop Auto Repair Management Service Advisor 52

Autoflow

MAY 8, 2023

Clearly, you want to expand your auto repair business to win more market share and share your expertise more widely. Yet you want to know how to grow auto repair business without drowning in paperwork that consumes valuable time. As a result, service advisors can quickly get updates and share them with clients.

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Auto Repair Auto Repair Shop Software Service Advisor 52

Autoflow

DECEMBER 14, 2023

Dallas, TX – Autoflow’s client microsite, which is the view that auto repair shop customers see when viewing their DVI, work order, or quality control inspection, has a new look with updated features and customization that equip shops to represent their style and branding.

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Auto Repair Shop Service Advisor Auto Repair IT 105

AutoFix

JUNE 19, 2024

By Coach Chris Cotton, Auto-Fix Auto Shop Coaching In the fast-paced world of auto repair, efficiency and customer satisfaction are key to a thriving business. One of the pivotal roles that contribute to this success is that of a service writer.

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Auto Repair Shop Auto Repair Service Advisor Technical 52

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

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Service Advisor Automotive Services Management Automotive 130

Autoshop Solutions

NOVEMBER 28, 2023

We know the technicians, service advisors, and managers. We contact customers monthly and consistently check ads to ensure they perform and promote targeted services. Our team listens to customer calls to ensure quality and advises service advisors and business operations. We get to know our clients.

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Management Service Advisor Auto Repair Automotive 52