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Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. The report showed dealership service lanes accounted for 30% of all service visits in the U.S.

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The SMS Lifecycle

Autoshop Solutions

JULY 15, 2024

He says they have been in the automotive market for nearly 10 years. “If ARO is an indicator of all these inspections taking place, EV layered on top of that start to show how the EV is starting to impact general services,” Cavan said. EVs are prevalent in the general repair market.

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