Cox study shows dealership service lanes losing market share, consumer trust
Auto Remarketing
DECEMBER 12, 2023
Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. As a result, they’re bringing their vehicle in for service or maintenance more often: an average of 2.5 times a year, up from 2.3
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