Automotive Repair Consulting Customer Service 
Automotive Training Centre
DECEMBER 18, 2024
By learning how to evaluate the damage, consult with repair teams, and manage repair costs, students gain firsthand experience overseeing complex operationsan essential trait for future business owners. Auto body estimating professionals excel by combining technical expertise with strong customer communication skills.
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. A loyal customer is more likely to return for future services and recommend the shop to others.
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AutoFix
JANUARY 17, 2025
Difficulty Attracting and Retaining Customers With so many options available to consumers, standing out in the crowded automotive repair industry is essential. If your shop struggles with customer retention or brand visibility, its time to rethink your marketing and customer service strategies.
Shop Marketing Pros
NOVEMBER 1, 2023
In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops.
Wrench
SEPTEMBER 4, 2022
LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. He is known for his exceptional customer service and always works with an outstanding air of professionalism. Alex is a service advisor on the Wrench team.
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