Automotive Training Centre

DECEMBER 18, 2024

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Automotive Training Centre

JUNE 20, 2024

Now, it’s time to put that knowledge to the test and embark on a rewarding career in the exciting world of automotive repair. Here, you’ll gain valuable experience working on various vehicles and troubleshooting diverse repair challenges. But where do you begin your job search?

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Mechanic Auto Mechanic Training Customer Service Troubleshooting 264

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

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Automotive Auto Mechanic Training Mechanic Service Advisor 299

Automotive Training Centre

JUNE 19, 2024

If you’re contemplating a career in auto body estimating, you likely understand the crucial role estimators play in the automotive repair industry. These professionals assess vehicle damage and provide accurate repair cost estimates.

Software 259

Software Hydraulics Insurance Technical 259

Automotive Training Centre

APRIL 2, 2024

When that happens, you need a skilled professional to diagnose the problem – that’s where the automotive diagnostician comes in. But what does an automotive diagnostician do? In the world of automotive repair, diagnosticians play a crucial role, acting as the “doctors” for vehicles.

Automotive 278

Automotive Technical Mechanic Auto Mechanic Training 278

Solera

MAY 21, 2024

By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run. This proven customer service model can also have several business benefits for automotive repair shops! Did you like this article?

Auto Repair Shop 130

Auto Repair Shop Vehicle Auto Repair Automotive Repair 130

Auto Service World

JANUARY 28, 2025

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. A loyal customer is more likely to return for future services and recommend the shop to others.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

AutoInc.

JANUARY 6, 2025

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. It speaks of the value of the entire team.

Customer Service 111

Customer Service Preventative Maintenance Automotive Repair Automotive 111

Institute for Automotive Business Excellence

OCTOBER 14, 2024

Innovation Teams These seven unconventional team leadership approaches were designed to motivate independent automotive repair shop employees to feel connected to their work, the team, and the business. Encourage them to focus on improving policies, standard operating procedures, and customer service. Gamify Shop Goals 5.

Automotive Repair 52

Automotive Repair Automotive Auto Repair Shop Auto Repair 52

Solera

MAY 8, 2023

Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Whether you own or manage a single shop or have multiple locations, the challenges you face to keep your auto repair shop profitable are numerous.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Vehicle Repair 130

CATI

JUNE 27, 2024

Customer Service and Problem-Solving Skills Working in auto parts often involves interacting with customers, whether they are individual vehicle owners or professionals in the automotive repair industry. These certifications validate your expertise and commitment to maintaining high industry standards.

Apprenticeship 95

Apprenticeship Technical Management Automotive Repair 95

Tire Review Magazine

FEBRUARY 10, 2025

VIP Tires & Service expansion continues with the acquisition of Tires International , a 10,366-square-foot, 16-bay facility in Manchester, CT. For over 26 years, this facility has provided tire replacement, full automotive repair, and maintenance services.

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Emissions Testing Automotive Repair Automotive Technician Customer Service 40

Tire Review Magazine

FEBRUARY 10, 2025

VIP Tires & Service expansion continues with the acquisition of Tires International , a 10,366-square-foot, 16-bay facility in Manchester, CT. For over 26 years, this facility has provided tire replacement, full automotive repair, and maintenance services.

Emissions Testing 40

Emissions Testing Automotive Repair Automotive Technician Customer Service 40

AutoInc.

DECEMBER 4, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service.

Software 69

Software Management Automotive Repair Customer Service 69

CATI

JUNE 6, 2024

Customer Service : Climate control specialists often interact with car owners, explaining problems, outlining repair options, and providing clear communication throughout the service process. Attention to Detail : A keen eye for detail is crucial.

Air Conditioning 82

Air Conditioning Automotive Technical Preventative Maintenance 82

AutoInc.

NOVEMBER 6, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service.

Automotive Repair 69

Automotive Repair Auto Repair Technical Customer Service 69

AutoFix

JANUARY 17, 2025

Difficulty Attracting and Retaining Customers With so many options available to consumers, standing out in the crowded automotive repair industry is essential. If your shop struggles with customer retention or brand visibility, its time to rethink your marketing and customer service strategies.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Automotive Repair Management 52

Lankar

MARCH 2, 2020

Auto repair shops are more service driven. With their superior levels of customer service and by focus on developing customer loyalty, they tend to drive their business towards success. So, is marketing really important for an auto repair shop? The answer is, yes.

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Auto Repair Shop Auto Repair Customer Service Software 52

AutoFix

SEPTEMBER 6, 2023

In the world of automotive repair, where technology is advancing at a rapid pace, it is crucial for independent auto repair shop owners to stay ahead of the curve. This ensures that apprentices receive a comprehensive education, touching upon all facets of modern automotive repair.

Apprenticeship 52

Apprenticeship Auto Repair Shop Auto Repair Automotive Repair 52

Autoflow

NOVEMBER 3, 2023

First, develop a structured training program that covers safety protocols, customer service and technical skills. 3: Select Quality Parts and Suppliers When you cut corners, customers and their cars know it. With each one, you reduce errors and deliver first-rate automotive repair services consistently. #7:

Auto Repair Shop 105

Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Automotive Management Network

JULY 13, 2023

Automotive business coaching specializes in helping entrepreneurs and business owners optimize their operations, maximize their potential, and achieve their goals. Let’s explore how a business coach can revolutionize your marketing efforts and propel your auto repair shop to new heights.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Customer Service Management 52

Autoflow

FEBRUARY 28, 2025

As a multi-shop operation (MSO) in the automotive repair industry, managing multiple locations can feel like juggling a thousand moving parts. From streamlining operations across locations to providing a consistent customer experience, the challenges can seem endless. Reduces delays caused by searching for customer records.

Software 52

Software Management Automotive Repair Customer Service 52

Mechanics Direct

JUNE 30, 2024

Evaluate Customer Service: Communication with customers is a crucial part of any service sector, and the automotive repair industry is no different. There is usually a direct correlation between good customer service and the quality of work as well as the overall experience.

Mechanic 52

Mechanic Automotive Service Excellence Automobile Education 52

AutoSuccess

DECEMBER 9, 2024

Streamlined Communication: The Key to Speed In automotive repair, communication is king. Lean Practices for a Modern Dealership Adopting lean practices doesnt stop at physical tasks it extends into communication, decision-making and customer service.

Management 52

Management Finance Automotive Repair Media 52

Shop Marketing Pros

NOVEMBER 1, 2023

In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. As Co-Owner of the company, Kim enjoys pairing her experiences as a past automotive repair shop owner with her marketing for repair shops.

Media 130

Media Management Automotive Repair Automotive 130

Institute for Automotive Business Excellence

APRIL 15, 2020

That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customer service is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.

Service Advisor 52

Service Advisor Customer Service Oil Change Automotive Repair 52

Dent Mechanic Group

FEBRUARY 20, 2025

Trusted and Reliable Dent Mechanic Group has built a reputation for excellence and reliability in the automotive repair industry. Our customers trust us for fast, professional, and high-quality repairs that stand the test of time.

Mechanic 52

Mechanic Repaints Automotive Repair Insurance 52

BA Auto Care

JUNE 30, 2023

Founded in 1978 as British American Auto Care by England native Brian England, the auto repair shop quickly established its reputation for quality auto repair backed by 5-Star customer service. Impressed with what they heard, the couple moved to the United States in 1972.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Preventative Maintenance Car 52

Tire Review Magazine

FEBRUARY 12, 2025

When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We still love our face-to-face customers, but we also have a large clientele that we barely ever see.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

Tire Review Magazine

FEBRUARY 12, 2025

When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We still love our face-to-face customers, but we also have a large clientele that we barely ever see.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

Tire Review Magazine

OCTOBER 4, 2023

Black’s works with social workers who know of families in need that may need some automotive repair, oil changes, etc. Ultimately, Rick says, how Black’s team members treat its customers is reflected by the business’s four core values: Team, Family, Trust, Serve. “We We like to say: ‘How can we share smiles today?’

Apprenticeship 116

Apprenticeship Trucking Automotive Technician Automotive 116

Wrench

SEPTEMBER 4, 2022

LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. He is known for his exceptional customer service and always works with an outstanding air of professionalism. Bob is the Service Director at Wrench.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Advanced Technology Institute

OCTOBER 14, 2019

Having the ability to maintain and repair cars, trucks, SUVs, and other vehicles is only part of being a successful mechanic. You also have to be able to work with people, communicate, balance the books, and deliver exceptional customer service. These are the tangible benefits of earning your degree.

Mechanic 52

Mechanic ASE Automotive Service Excellence Automotive Services 52

Auto Service World

SEPTEMBER 4, 2024

We want to recognize an auto repair shop that has captured the imagination of the community with its unique approach to customer service, dedication to excellence, training and improving the image of our industry. The winner will receive a prize pack from Milwaukee Tool.

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Auto Repair Shop Auto Repair Automotive Repair Customer Service 289

Automotive Training Centre

FEBRUARY 21, 2024

Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice. A mechanic’s day might involve a variety of tasks, such as inspecting brake systems, performing oil changes, diagnosing electrical issues, and providing customer service.

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Mechanic Automotive Auto Mechanic Training Apprenticeship 256

AutoSuccess

SEPTEMBER 5, 2024

Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. This severely limits the ability of those representatives to properly query a customer that calls into the dealership with a service request.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

Automotive Training Centre

JANUARY 22, 2025

The automotive industry is full of dynamic opportunities, and becoming an auto body estimator is one of the most rewarding paths for individuals passionate about vehicles and customer service. At ATC Surrey, we understand the value of specialized training in preparing students for successful careers.

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Collision Repair Automotive Insurance Education 292