Automotive Repair Customer Service Retail 
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. A loyal customer is more likely to return for future services and recommend the shop to others.
Tire Review Magazine
DECEMBER 11, 2024
Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.
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Tire Review Magazine
FEBRUARY 12, 2025
When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We still love our face-to-face customers, but we also have a large clientele that we barely ever see.
Tire Review Magazine
FEBRUARY 12, 2025
When a building became available, my employer gave me an opportunity to start a tire shop and automotive repair business, Miller said. I was determined to make it work — I liked retail and I liked customers. We still love our face-to-face customers, but we also have a large clientele that we barely ever see.
Tire Review Magazine
OCTOBER 4, 2023
Black’s also works with local high schools and community colleges where the company has retail locations to develop apprenticeships. Black’s works with social workers who know of families in need that may need some automotive repair, oil changes, etc. We like to say: ‘How can we share smiles today?’
AutoSuccess
SEPTEMBER 5, 2024
Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.
Automotive Training Centre
JANUARY 22, 2025
The automotive industry is full of dynamic opportunities, and becoming an auto body estimator is one of the most rewarding paths for individuals passionate about vehicles and customer service. At ATC Surrey, we understand the value of specialized training in preparing students for successful careers.
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