CATI

APRIL 17, 2025

Strong delegation is especially important in roles like lead technician, shop supervisor, or service advisor. Many modern shops use management software to schedule jobs, assign tasks, and track performance. Delegation also boosts morale; when everyone feels trusted and empowered, the team performs better.

Mechanic 85

Mechanic Automotive Service Advisor Management 85

Automotive Training Centre

OCTOBER 11, 2023

Understanding the Role of a Shop Helper A shop helper assists in the daily operations of an automotive repair shop or service center. Their diverse responsibilities range from keeping the workspace tidy, handling tools, and assisting technicians to customer service tasks such as greeting clients and managing appointments.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. Yet much more goes into determining labor time for various repair jobs than just experience. Yet much more goes into determining labor time for various repair jobs than just experience.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Communicating with the customer is paramount to success in providing automotive repair services. Throughout the automotive repair cycle – the interaction with the customer defines the customer experience and thus the quality of service. As the repairs progress – stay in touch with the customer.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair 52

FastTrak Auto Shop Management Systems

JULY 26, 2023

Each stage of the repair process should be recognized as being ready to start, in progress or complete. Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. Repair – The repair work needed should be started when the inspection and diagnosis steps are complete.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

CATI

APRIL 10, 2025

Completing automotive school training demonstrates to employers that you can work effectively. Automotive repair is a skill that requires practical application, and employers often prefer hiring candidates who have already spent time in a real-world shop environment. At CATI, you wont just be sitting in a classroom.

Mechanic 61

Mechanic Technical Automotive Diagnostic Testing 61

DRIVE

JANUARY 17, 2025

After earning his degree, Zee fused his entrepreneurial spirit with his love for automotive repair. Among them is Zees daughter, Zaina, who serves as the shops lead Service Advisor. Zee envisions her taking on the role of manager one day, continuing the family legacy.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

AutoFix

APRIL 10, 2025

Several key factors are driving the auto repair cost increase in 2025: Parts and materials are becoming more expensive due to lingering supply chain challenges. Labor shortages have driven up wages for technicians and service advisors. Know Your Key Metrics Effective financial management for auto shops begins with clarity.

Finance 52

Finance Auto Repair Auto Repair Shop Service Advisor 52

Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. Wafler will oversee all area manager and general manager training.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

FEBRUARY 21, 2024

O2 Investment Partners revealed that Straightaway Tire & Auto , an independent, full-service aftermarket automotive repair and service platform, has retained John Wafler and Jason Servidio to drive platform-wide internal training initiatives. Wafler will oversee all area manager and general manager training.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Shop Marketing Pros

SEPTEMBER 6, 2023

The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians, coaches, consultants, authors, and leaders from distribution and manufacturing. This isn’t just another interview podcast.

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

MAY 22, 2024

I read in Forbes that a study by CareerBuilder showed that 58 percent of managers did not receive management training. Why does your technician or service advisor wake up and go to work? Having SOPs in place improves quality, training time, error rates, efficiency, and loyalty. Their cause, their belief, their purpose.

Service Advisor 130

Service Advisor Hospitality Management Automotive Repair 130

Shop Marketing Pros

MAY 22, 2024

I read in Forbes that a study by CareerBuilder showed that 58 percent of managers did not receive management training. Why does your technician or service advisor wake up and go to work? Having SOPs in place improves quality, training time, error rates, efficiency, and loyalty. Their cause, their belief, their purpose.

Service Advisor 130

Service Advisor Hospitality Management Automotive Repair 130

AutoFix

FEBRUARY 21, 2023

As 2023 came into view, were you busy filling your calendar with the top automotive repair events? Many auto repair expos, conferences, and trade shows are just getting scheduled now. Attend Truly Informative Workshops Workshops and other training courses are a vital part of the automotive conference experience.

Automotive 52

Automotive Auto Repair Auto Repair Shop Service Advisor 52

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. However, don’t think of leadership as just managing your shop operations – it’s also important to set an example for your team.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Tire Review Magazine

OCTOBER 14, 2024

The automotive repair industry is fast-moving and ever-evolving, but have solace – as there is one element that remains consistently important – the culture you establish as the shop owner. However, don’t think of leadership as just managing your shop operations – it’s also important to set an example for your team.

Service Advisor 52

Service Advisor Automotive Repair Management Automotive 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. He is known for his exceptional customer service and always works with an outstanding air of professionalism. Denise is a manager at Lemon Squad. Janet is an office manager at Southwest Inspection Services.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Institute for Automotive Business Excellence

JANUARY 26, 2023

What is the new year bringing to the independent automotive repair industry? I have been asked by several industry peers about my thoughts on what to expect in 2023 as an independent repair shop owner. “Is Jones cares less about your labor rate and more about how your service advisor greeted her than we want to believe.

Service Advisor 52

Service Advisor Automotive Repair ASE Auto Repair 52