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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St. Catharines, Ont.,

Retail 278
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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccess

Repeat buyers and loyal service customers cost less to retain and bring in more long-term profit than constantly trying to acquire new customers. This brings us to the question: how much does it cost your dealership to acquire a single customer? The numbers back this up.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

. “And while our report lays clear some of the challenges facing service providers today, the good news is that the industry continues to grow with more customers going in for service visits, and most providers are seeing a boost in revenue for service as well.”

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Child Labor for Repair Shops

Brake & Front End

It was not until I was 20 when I got my first job as a porter at a new car dealership. If shops could influence the next generation of technicians by hiring them at the age of 16 for part-time jobs, down the road they would be more receptive to working in the automotive service industry at all levels.

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Child Labor for Repair Shops

Tomorrow's Technician

It was not until I was 20 when I got my first job as a porter at a new car dealership. If shops could influence the next generation of technicians by hiring them at the age of 16 for part-time jobs, down the road they would be more receptive to working in the automotive service industry at all levels.

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Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program

AutoSuccess

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

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Auto Mechanic Vs. Auto Technician: What Differentiates the Two Professions

The Mechanic Doctor

Most mechanics work at repair garages or car dealerships. Automotive Technician An automotive technician diagnoses, fixes, and carries out regular maintenance on an array of motor vehicles. Most technicians work at car dealerships or repair facilities, while some others can be a part of a racing team’s pit crew.