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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. She began her career as an automotive technician.

Retail 278
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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccess

One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. It’s well known that customers who service their vehicles at the dealership are more likely to not only return for future maintenance but also buy their next car from that dealership.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

New research released by Cox Automotive on the U.S. vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. quick lube locations, service centers.) in 2021 (the last time the service study was released), but down from an average of 2.8

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Child Labor for Repair Shops

Brake & Front End

It was not until I was 20 when I got my first job as a porter at a new car dealership. Minors working in automotive repair facilities are most often limited by two federal hazardous occupation orders concerning motor vehicle operation and the use of power-driven apparatus. The first thing they bring is energy.

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Child Labor for Repair Shops

Tomorrow's Technician

It was not until I was 20 when I got my first job as a porter at a new car dealership. Minors working in automotive repair facilities are most often limited by two federal hazardous occupation orders concerning motor vehicle operation and the use of power-driven apparatus. The first thing they bring is energy.

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Nurturing Tomorrow’s Technicians: The Benefits and Implementation of an Apprentice Program

AutoSuccess

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

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Auto Mechanic Vs. Auto Technician: What Differentiates the Two Professions

The Mechanic Doctor

Both professionals require specialized training by opting for the correct online engineering degrees so they can focus on fixing vehicles. Automotive Mechanic A mechanic inspects, fixes, and maintains a variety of motor vehicles. Most mechanics work at repair garages or car dealerships. Keep reading below.