Auto Service World

DECEMBER 4, 2024

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St.

Retail 278

Retail Management Automotive Customer Service 278

AutoVitals

DECEMBER 28, 2023

In the highly competitive automotive aftermarket industry, you need more than exceptional mechanical skills to stay ahead of the competition. In addition to excellent repair work and customer service, you must understand and master the art of marketing. To thrive, shops must embrace a broader range of marketing tactics.

Automotive Services 77

Automotive Services Automotive Auto Repair Shop Auto Repair 77

Solera

MARCH 9, 2025

Why the Right Service Experience Keeps Customers Coming Back The automotive service industry has evolved dramatically. Customers now have countless options at their fingertips, and they choose convenience over loyalty every time. Ready to Transform Your Service Department?

Management 130

Management Automotive Services Customer Service Transportation 130

Tomorrow's Technician

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. Many experts say that the simple process of helping someone reinforces the practice in ways that other processes cant match.

Automotive 130

Automotive Automotive Services Customer Service Technical 130

Brake & Front End

MARCH 17, 2025

In partnership with NAPA, ShopOwner will be recognizing superheroes from all over the country, by celebrating the vital role of mentorship in the automotive service industry. Many experts say that the simple process of helping someone reinforces the practice in ways that other processes cant match.

Automotive 130

Automotive Automotive Services Customer Service Technical 130

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 243

Service Advisor Automotive Services Auto Mechanic Training Management 243

Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

Service Advisor 306

Service Advisor Management Automotive Technical 306

Auto Profit Masters

SEPTEMBER 8, 2023

The competition among automotive services providers is strong throughout the nation. According to IBIS World, the United States has about 285 thousand businesses that provide these services. Even if you run a factory dealership, your team works on many vehicles that use different parts and are owned by many customers.

Car 130

Car Automotive Services Media Customer Service 130

AutoInc.

JANUARY 14, 2025

The winter registration period for the National Institute for Automotive Service Excellence (ASE) testing period is now open. For assistance, registrants should contact ASE customer service at 800-390-6789. After adding those tests to the cart, they can check out and registration is complete.

ASE 59

ASE ASE Certification Automotive Service Excellence Automotive Services 59

Miracle Body and Paint

SEPTEMBER 5, 2024

In the collision repair industry, providing exceptional customer service is paramount. Customers entrust their vehicles, a significant investment, to auto body shops, and they expect their […]

Collision Repair 52

Collision Repair Customer Service Auto Body Shop Automotive Service Excellence 52

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Retail Automotive Services Customer Service 40

Tomorrow's Technician

MAY 22, 2024

The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. Those who register by June 30 will have 90 days to schedule an appointment to take their selected ASE tests.

ASE 130

ASE ASE Certification Automotive Service Excellence Automobile 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial. Being Personable One of the most critical skills for a service advisor is being personable.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tomorrow's Technician

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 130

Manufacturing Automotive Services Customer Service Automotive 130

Brake & Front End

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 130

Manufacturing Automotive Services Customer Service Automotive 130

Tomorrow's Technician

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

ASE 130

ASE ASE Certification Automobile Automotive Services 130

Brake & Front End

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

ASE 130

ASE ASE Certification Automobile Automotive Services 130

AutoSuccess

MAY 7, 2024

In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Visit Volie.com for more information on how Volie can benefit car dealers.

Automotive Services 94

Automotive Services Customer Service Management Automotive 94

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

Vehicle 105

Vehicle Automotive Services Management Automotive 105

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

AutoInc.

JUNE 5, 2024

Leesburg, Virginia – The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. ASE offers three test-taking options.

ASE 52

ASE Automotive Service Excellence ASE Certification Automotive Services 52

Brake & Front End

FEBRUARY 1, 2024

Lee Hunter changed the automotive service equipment business with innovative battery chargers, wheel balancers and alignment systems. He realized that communication is key when selling services to the motoring public.

Automotive Services 130

Automotive Services Manufacturing Engineering Automotive 130

Tire Review Magazine

MARCH 20, 2025

Dobbs Tire & Auto Centers , a tire and automotive services retailer based in High Ridge, Missouri , has acquired Cleveland-based Conrads Tire Express and Total Car Care. Dobbs Tire Conrads Acquisition Grows Automotive Service Network Founded in 1969 , Conrads has 39 locations across northeast Ohio.

Car 40

Car Retail Automotive Services Customer Service 40

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

AutoSuccess

AUGUST 27, 2024

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

Automotive Service Excellence 75

Automotive Service Excellence Automotive Automotive Services Technical 75

AutoSuccess

SEPTEMBER 23, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 52

Manufacturing Automotive Services Customer Service Automotive 52

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40

AutoSuccess

JANUARY 16, 2025

The Uptown Agency announced its newest client partnership with Traver Connect , a pioneering leader in automotive service solutions. “We are thrilled to partner with Traver Connect and support their continued growth and innovation in the automotive service industry,” said Joseph Alexander, CEO of The Uptown Agency.

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Autoshop Solutions

MARCH 19, 2025

We are beyond grateful for the dedication, craftsmanship, and exceptional customer service that Auto Shop Solutions brings every day to elevate our repair shops. VISION Hi-Tech Training & Expo enables auto service professionals to expand their knowledge and gain new skills while networking with the top industry professionals.

Auto Repair 52

Auto Repair Automotive Services Media Automotive 52

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. “Chris Mohl and his team have built an outstanding operation with a strong commitment to customer service and quality workmanship.”

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. “Chris Mohl and his team have built an outstanding operation with a strong commitment to customer service and quality workmanship.”

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 18, 2024

Their commitment to quality and customer service is emphasized through their core values and global leadership in the industry. Their technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers. We don’t have to go far for our final stop.

Manufacturing 40

Manufacturing Automotive Services Customer Service Automotive 40