Auto Profit Masters

SEPTEMBER 8, 2023

The competition among automotive services providers is strong throughout the nation. According to IBIS World, the United States has about 285 thousand businesses that provide these services. Even if you run a factory dealership, your team works on many vehicles that use different parts and are owned by many customers.

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Car Customer Service Automotive Services Media 130

Automotive Training Centre

APRIL 19, 2024

In the fast-paced world of automotive service and parts management, the role of a Fixed Operations Manager is pivotal to a business’s success. The role of a Fixed Operations Manager is integral to the success of any automotive service and parts department. What is a fixed operations manager?

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Management Auto Mechanic Training Automotive Customer Service 222

Tomorrow's Technician

MAY 22, 2024

The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. Those who register by June 30 will have 90 days to schedule an appointment to take their selected ASE tests.

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Automotive Training Centre

APRIL 11, 2024

As an automotive service advisor, you’ll play a crucial role in the CAMVAMP process. The Role Of the Automotive Service Advisor As an automotive service advisor , you’ll play a crucial role in the CAMVAMP process, given your position as the primary contact point for customers.

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Service Advisor Automotive Services Auto Mechanic Training Manufacturing 231

Tomorrow's Technician

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

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ASE ASE Certification Automobile Customer Service 130

Brake & Front End

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

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Automotive Training Centre

NOVEMBER 15, 2023

They should also collaborate with colleagues and managers to identify bottlenecks and areas where processes can be improved, continually adapting and learning how to make the most of available systems, ensuring smoother service operations.

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Service Advisor Management Automotive Technical 272

AutoSuccess

MAY 7, 2024

In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Visit Volie.com for more information on how Volie can benefit car dealers.

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Customer Service Automotive Services Management Automotive 94

AutoSuccess

SEPTEMBER 5, 2024

Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. This lack of automotive experience leads to inadequate or vague capture of the customer’s concerns, which has a negative impact on the entire repair process.

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Automotive Customer Service Service Advisor Automotive Services 52

AutoInc.

JUNE 5, 2024

Leesburg, Virginia – The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. ASE offers three test-taking options.

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ASE Automotive Service Excellence ASE Certification Automotive Services 52

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

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Service Technicians ASE Certification ASE Automotive Service Excellence 40

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

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Service Technicians ASE Certification ASE Automotive Service Excellence 40

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

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Vehicle Automotive Services Management Customer Service 94

Automotive Training Centre

FEBRUARY 21, 2024

This guide offers an updated look at what it means to be an automotive mechanic, highlighting the essential skills needed and outlining the journey to pursue a mechanic career in the BC area. Their responsibilities have grown from simple mechanical repairs to include electronic systems diagnostics, preventive maintenance, and service advice.

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Mechanic Automotive Auto Mechanic Training Apprenticeship 186

AutoSuccess

AUGUST 27, 2024

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

Automotive Service Excellence 40

Automotive Service Excellence Automotive Automotive Services Technical 40

Brake & Front End

FEBRUARY 1, 2024

Lee Hunter changed the automotive service equipment business with innovative battery chargers, wheel balancers and alignment systems. He realized that communication is key when selling services to the motoring public.

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Automotive Services Manufacturing Engineering Automotive 130

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

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Service Advisor Customer Service Automotive Services Automotive 52

Mechanics Direct

JUNE 30, 2024

Generally, technicians who have completed the National Institute for Automotive Service Excellence certification are well-trained and knowledgeable. Evaluate Customer Service: Communication with customers is a crucial part of any service sector, and the automotive repair industry is no different.

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Mechanic Automotive Service Excellence Automobile Customer Service 52

AutoInc.

JULY 30, 2024

For most independent automotive service and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. So, now are you intrigued by the automotive film business? Talk to your employees, friends and family, and current customers. Any insights?

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The Mechanic Doctor

NOVEMBER 17, 2023

Description: Ask the mechanic if they have certifications, such as ASE (Automotive Service Excellence) certification. Reason: Reviews and references from past customers provide insight into the mechanic’s reliability, quality of work, and customer service. What Is Your Experience With My Car’s Specific Issue?

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Mechanic Automotive Service Excellence Customer Service Car 52

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

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Service Advisor Automotive Services Auto Mechanic Training Management 183

Advanced Technology Institute

OCTOBER 14, 2019

You also have to be able to work with people, communicate, balance the books, and deliver exceptional customer service. The certification If you really, really want to stand out from the crowd and show employers and customers that you are among the best of the best, you won’t stop at a degree.

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Mechanic Automotive Service Excellence ASE Automotive Services 52

Driver's Edge

SEPTEMBER 18, 2023

When researching potential options, make sure to ask about their credentials, such as Automotive Service Excellence (ASE) certifications or manufacturer-specific training. A shop/mechanic with a solid track record of providing reliable service at a reasonable price will be the best choice.

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Mechanic ASE Vehicle Customer Service 52

Driver's Edge

FEBRUARY 23, 2024

Finding the Right Auto Repair Shop When it comes to finding the right Dallas car repair shop, it's essential to consider a few key factors that can make all the difference in the quality of service you receive. A shop with experienced, certified mechanics and a strong reputation is more likely to provide reliable service.

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Wrench

JULY 18, 2022

Customer Testimonials Eric is well known for his professional manner, extensive knowledge, and unparalleled communication skills. His passion for customer service is apparent in every service he performs. "Eric did an awesome job in a timely manner and explained the work that was done, which made it very helpful.

Mechanic 40

Mechanic Oil Change Car Customer Service 40

The Mechanic Doctor

MAY 25, 2024

Meet with ASE (Automotive Service Excellence) to check credentials and see if the technician is experienced and knowledgeable. By considering factors such as certifications, popularity, pricing, and customer service, you can make a knowledgeable choice that will benefit your car and wallet in the long run.

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Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

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Service Advisor Customer Service Automotive Services Management 52

Shop Marketing Pros

NOVEMBER 1, 2023

With customer service as the foundation of internal marketing, I am also advising my clients in the coming year to greatly enhance the employee experience. Very few Automotive Service and Repair Shops are qualified to do their own marketing, successfully. We have three recommendations.

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Media Management Automotive Repair Automotive 130

AutoSuccess

JUNE 10, 2024

Brooks references a recent Cox Automotive survey that revealed 30% of service work is being done at franchise dealers. In 2021, service work at franchise dealers was at 35%. He believes the decrease comes from a lack of focus on customer service. “My They don’t make the customers feel special.”

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Service Advisor Consulting Management Customer Service 52

Driver's Edge

MARCH 26, 2024

Personal referrals can often lead you to trustworthy repair shops that prioritize customer satisfaction. Checking certifications: Verify if the auto repair shop holds proper certifications, such as Automotive Service Excellence (ASE) certification. Schedule Your Appointment for Service Today!

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DRIVE

MARCH 29, 2023

The shop’s motto is to “provide customer service in abundance” and it shows. The shop has a reputation for operating efficiently at a high skill level in all areas of automotive service and repair. The team is known for being friendly and trustworthy.

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Customer Service Automotive Services Media Management 52

DRIVE

APRIL 19, 2024

However, beneath the surface, both share foundational elements of problem-solving and great customer service. By uniting these disciplines, a comprehensive approach to automotive care emerges, empowering shops to address a wider range of customer needs. Like shop culture, customer service or marketing.

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General Repair Collision Repair Auto Repair Mechanic 52