Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial. Being Personable One of the most critical skills for a service advisor is being personable.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

AutoSuccess

MAY 7, 2024

In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Visit Volie.com for more information on how Volie can benefit car dealers.

Customer Service 94

Customer Service Automotive Services Management Automotive 94

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

Vehicle 105

Vehicle Automotive Services Management Customer Service 105

Tire Review Magazine

SEPTEMBER 29, 2024

VIP Tires & Service has promoted Auburn, Maine store manager Bob Guptill to market manager. VIP said Guptill will continue to manage the Auburn location while also overseeing two Lewiston stores.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

VIP Tires & Service has promoted Auburn, Maine store manager Bob Guptill to market manager. VIP said Guptill will continue to manage the Auburn location while also overseeing two Lewiston stores.

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Brake & Front End

FEBRUARY 1, 2024

Lee Hunter changed the automotive service equipment business with innovative battery chargers, wheel balancers and alignment systems. He realized that communication is key when selling services to the motoring public.

Automotive Services 130

Automotive Services Manufacturing Engineering Automotive 130

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. Technicians are in the car business.

Service Advisor 52

Service Advisor Consulting Management Education 52

Shop Marketing Pros

NOVEMBER 1, 2023

We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” And they manage and lead your company.

Media 130

Media Management Automotive Repair Automotive 130

Advanced Technology Institute

OCTOBER 14, 2019

Second, you’ll learn the skills it takes to succeed in the industry that don’t necessarily involve engines and automobiles–speech, accounting, technical writing, and service management. You also have to be able to work with people, communicate, balance the books, and deliver exceptional customer service.

Mechanic 52

Mechanic Automotive Service Excellence ASE Automotive Services 52

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor 52

Service Advisor Customer Service Automotive Services Automotive 52

AutoSuccess

AUGUST 27, 2024

Apprentice programs ensure that technicians are equipped with the latest knowledge and skills required to service modern vehicles. This adaptability meets customer expectations and positions the dealership as a leader in automotive service innovation.

Automotive Service Excellence 40

Automotive Service Excellence Automotive Automotive Services Technical 40

The Mechanic Doctor

NOVEMBER 17, 2023

Description: Ask the mechanic if they have certifications, such as ASE (Automotive Service Excellence) certification. Reason: Reviews and references from past customers provide insight into the mechanic’s reliability, quality of work, and customer service. What Is Your Experience With My Car’s Specific Issue?

Mechanic 52

Mechanic Automotive Service Excellence Customer Service ASE 52

DRIVE

MARCH 29, 2023

The shop’s motto is to “provide customer service in abundance” and it shows. The shop has a reputation for operating efficiently at a high skill level in all areas of automotive service and repair. His eldest son Dustin is the shop manager. The team is known for being friendly and trustworthy.

Customer Service 52

Customer Service Automotive Services Media Management 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

Service Advisor 52

Service Advisor Customer Service Automotive Services Management 52

Solera

MAY 21, 2024

Tailored for Automotive Service Centers Unlike general conversational models like ChatGPT, ServiceAgent AI is custom-designed for the unique needs of auto dealership service centers. It understands the specific terminology, processes, and customer expectations prevalent in automotive service.

Automotive Services 245

Automotive Services Tire Rotations Automotive Customer Service 245

Driver's Edge

MARCH 26, 2024

Personal referrals can often lead you to trustworthy repair shops that prioritize customer satisfaction. Checking certifications: Verify if the auto repair shop holds proper certifications, such as Automotive Service Excellence (ASE) certification. Schedule Your Appointment for Service Today!

Auto Repair 52

Auto Repair Auto Repair Shop Preventative Maintenance Car 52

Automotive Training Centre

APRIL 11, 2024

Discuss the issue with the service manager and attempt to find a mutually agreeable solution. As an automotive service advisor, you’ll play a crucial role in the CAMVAMP process. Are you interested in a service advisor career ? Both parties will have the opportunity to present their arguments and evidence.

Service Advisor 250

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 250

DRIVE

APRIL 19, 2024

However, beneath the surface, both share foundational elements of problem-solving and great customer service. By uniting these disciplines, a comprehensive approach to automotive care emerges, empowering shops to address a wider range of customer needs. Like shop culture, customer service or marketing.

General Repair 52

General Repair Collision Repair Auto Repair Mechanic 52