Automotive Services Customer Service Utilities 
AutoSuccess
SEPTEMBER 5, 2024
Dealers still have an increased focus on delivering personalized experiences using customer data and AI. Shoppers demanded real-time customer service and dealers answered. This lack of automotive experience leads to inadequate or vague capture of the customer’s concerns, which has a negative impact on the entire repair process.
Automotive Training Centre
FEBRUARY 23, 2024
The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.
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Driver's Edge
MARCH 26, 2024
Personal referrals can often lead you to trustworthy repair shops that prioritize customer satisfaction. Checking certifications: Verify if the auto repair shop holds proper certifications, such as Automotive Service Excellence (ASE) certification. Schedule Your Appointment for Service Today!
Shop Marketing Pros
NOVEMBER 1, 2023
We would like to see a minimum of 12% of new customers. One of the things I advise clients to do is use their business management system and utilize the Referrals and Source feature. I recommend that all first-time customers should be asked a few questions, such as “Who referred you to us?” Coach Murray Voth.
DRIVE
APRIL 19, 2024
However, beneath the surface, both share foundational elements of problem-solving and great customer service. By uniting these disciplines, a comprehensive approach to automotive care emerges, empowering shops to address a wider range of customer needs. Like shop culture, customer service or marketing.
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