Auto Service World
JANUARY 16, 2025
So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.
Auto Service World
DECEMBER 4, 2024
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St. Catharines, Ont.,
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Auto Service World
DECEMBER 11, 2024
At the same time, on the service side of the business, garages and repair shops took a different path by investing in real estate and diversifying their business models. The asset-light nature of service operations combined with healthy margins made them attractive to investors. In fact, in both Canada and the U.S.,
Auto Service World
MARCH 20, 2025
How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotive service market remains a diverse and resilient industry.
Auto Service World
MARCH 25, 2025
The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotive services.
Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.
Auto Service World
MARCH 19, 2025
The ripple effects of these economic challenges were felt across the Canadian aftermarket supply chain, from warehouse distributors to jobbers and automotive service providers (ASPs). Jobbers must move beyond traditional priorities like fast delivery and competitive pricing.
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