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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St. Catharines, Ont.,

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From the Magazine: Facing the future of auto repair

Auto Service World

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

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From the Magazine: Proactive staffing strategies

Auto Service World

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

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Road to AAPEX S3 E8: Advanced calibration technology is transforming automotive service

Tire Review Magazine

The post Road to AAPEX S3 E8: Advanced calibration technology is transforming automotive service appeared first on Tire Review Magazine. Watch this episode of Road to AAPEX before turning your attention to this year’s AAPEX, slated for Nov. 5-7 in Las Vegas.