Automotive Services Magazine Service Advisor 
Auto Service World
JANUARY 16, 2025
So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops. It is the shops responsibility to ensure the vehicle is safe upon return to the client.
Auto Service World
NOVEMBER 12, 2024
Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. As the technological and customer service landscape evolves, so too do their roles. Techs and advisors answered similarly as their shop owners: Availability (64 per cent). Most respondents (45.5
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Auto Service World
NOVEMBER 21, 2024
Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.
AutoSuccess
AUGUST 22, 2024
In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.
Tire Review Magazine
DECEMBER 27, 2023
Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”
Tire Review Magazine
DECEMBER 27, 2023
Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”
AutoSuccess
SEPTEMBER 5, 2024
With all of that in mind, I propose that dealers revisit the foundation of every automotive service department customer interaction: “the initial appointment communication.” This lack of automotive experience leads to inadequate or vague capture of the customer’s concerns, which has a negative impact on the entire repair process.
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