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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops. It is the shops responsibility to ensure the vehicle is safe upon return to the client.

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. That’s what’s happening at the St. Catharines, Ont.,

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From the Magazine: Facing the future of auto repair

Auto Service World

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

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ASE Introduces EV Certification Vouchers and Safety Standards

Tire Review Magazine

The National Institute for Automotive Service Excellence ( ASE ) now has vouchers available for EV certification testing. ASE announced the creation of its electric vehicle technician and shop personnel electrical safety standards to minimize exposure to potential hazards of electrified vehicles (xEVs) and associated impacts.

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Bridgestone Retail Operations goes digital with paperless vehicle inspections

Tire Review Magazine

Bridgestone Retail Operations (BSRO), a subsidiary of Bridgestone Americas, said it is going all-digital, as all retail customers visiting its more than 2,200 tire and automotive service centers will now receive digital vehicle inspections.

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