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CARS Executive Outlook: John Cochrane

Auto Service World

John Cochrane, Executive Director | Automotive Aftermarket Retailers of Ontario The automotive service industry is at a crossroads. The automotive service industry is at a crossroads. Together, we can overcome challenges and build a stronger, more innovative automotive service and repair sector.

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From the Magazine: Headwinds awaiting your shop

Auto Service World

How economic uncertainty will impact auto service The mechanical automotive service market in Canada faced significant challenges in 2024 and appears poised for continued turbulence as we head into 2025. Despite these challenges, the automotive service market remains a diverse and resilient industry.

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From the Magazine: Delivering value

Auto Service World

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops.

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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. We’re not dealing with retail.

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5 Ways Financing Options Benefit Auto Parts & Service Retailers 

AutoSuccess

In todays competitive automotive service landscape, offering financing options is no longer just a nice-to-have for auto parts and service retailers its a critical tool in the retailers arsenal. The post 5 Ways Financing Options Benefit Auto Parts & Service Retailers appeared first on AutoSuccessOnline.

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From the Magazine: Proactive staffing strategies

Auto Service World

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.

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From the Magazine: Jobbers feel the pressure of industry demands

Auto Service World

At the same time, on the service side of the business, garages and repair shops took a different path by investing in real estate and diversifying their business models. The asset-light nature of service operations combined with healthy margins made them attractive to investors. In fact, in both Canada and the U.S.,

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