Brake & Front End

AUGUST 1, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training.

Service Advisor 101

Service Advisor Automotive Automotive Services Technical 101

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Tomorrow's Technician

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry.

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Auto Service World

AUGUST 20, 2024

In the fast-paced world of automotive service, trust and timeliness are two keys to customer satisfaction, an industry coach emphasized.

Automotive Services 287

Automotive Services Automotive Service Advisor Auto Repair 287

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Auto Service World

JULY 23, 2024

Nominations are now open for the AAPEX Service and Repair Awards, which celebrate outstanding achievements in the automotive service industry.

Service Advisor 147

Service Advisor Automotive Services Automotive Auto Repair 147

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Auto Service World

MARCH 25, 2025

The pandemic provided an opportunity for me to return to school and, shortly after, I took a leap and opened my own mobile repair business, focusing on both diesel and automotive services. The key advantage of running a mobile business is that the revenue goes directly to you.

Automotive Technician 166

Automotive Technician Automotive Service Advisor Mechanic 166

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Automotive Training Centre

MARCH 5, 2024

The profession has evolved significantly with advancements in automotive technology, making continuous learning and adaptability critical traits for success. This foundational knowledge is crucial in deciding which path aligns best with one’s interests and skills.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Brake & Front End

JULY 19, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

JULY 18, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Automotive 130

Automotive Service Advisor Automotive Services Management 130

AutoSuccess

MARCH 4, 2025

We have seen a 23% YoY growth rate in 2023 in service revenue with Sunbit and are projecting a higher growth trajectory in 2024, and our customers love it. Auto dealerships remain the primary hub for automotive service and repair in the U.S. Sunbit technology is available at 24 of the top 25 U.S.

Finance 52

Finance Service Advisor Automotive Services Management 52

Tomorrow's Technician

SEPTEMBER 17, 2024

The goal is to promote learning and sharing within the automotive aftermarket. Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

AutoShopOwner

NOVEMBER 15, 2024

We also need to consider the standards set by ASE (Automotive Service Excellence). We are also firmly committed to elevating the auto industry, raising the bar for all auto repair shops, and for those working in the automotive aftermarket. We need to define different criteria. Should There Be a Change to ASE Certifications?

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 130

Engineering Service Advisor Automotive Services Management 130

BA Auto Care

OCTOBER 10, 2023

When it comes to brake repairs, we usually think about how important it is to have a skilled automotive technician. People usually don’t think about their service advisor, but it is also important to have a skilled service advisor. At the end of the day, it gets back to trust. Try them out with a small job.

Brake Repair 52

Brake Repair Service Advisor Auto Repair Shop Automotive Technician 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Shop Marketing Pros

JULY 7, 2023

They look for a business known for its exceptional service quality and ability to deliver outstanding results. Even if that perfectly describes your top-tier automotive service center , potential customers might not know it unless you have a proven process. Ask them to use it as their framework going forward.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Automotive Training Centre

APRIL 11, 2024

The automotive industry is built on customer satisfaction. After service advisor training , understanding customer rights and dispute resolution processes will be crucial during your career. This blog post introduces CAMVAP to students in service advisor training. Are you interested in a service advisor career ?

Service Advisor 264

Service Advisor Automotive Services Auto Mechanic Training Manufacturing 264

Autoshop Solutions

JUNE 13, 2024

Apex, North Carolina (June 5, 2024) – Autoshop Solutions is proud to announce that it has won its first Platinum Award for Best Automotive Website Design for its client, ASR Automotive Service & Repair. A Gold award was also won for Westgate High-Tech Auto Care’s website design.

Check Engine Light 52

Check Engine Light Auto Repair Auto Repair Shop Service Advisor 52

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. He transitioned to Ally Financial in 2006.

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Wayne's Automotive Center

FEBRUARY 28, 2019

That is why Reno and Sparks automotive service centers including Wayne’s Automotive Center follow certain procedural standards for each service they perform. At Wayne’s Automotive Center we train our technicians to follow correct procedures. So don’t just blow off your technicians recommendations!

Automotive 52

Automotive Service Advisor Automotive Services Vehicle 52

Institute for Automotive Business Excellence

AUGUST 25, 2021

The average productivity in the Automotive Service and Repair Industry hovers around 72%. Let’s take a look at that idea: Photo by kris on Unsplash If your people aren’t as productive as you believe they should be, it is more likely due to your process than it is your people.

Service Advisor 52

Service Advisor Management Consulting Education 52

Arizona Automotive Institute

JANUARY 3, 2023

Work variety is another reason why many people are drawn to a career as an automotive technician. As an Automotive Service Technician , you may be faced with a variety of challenges each day. You’re constantly on the move, providing several different services and tasks every day.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Arizona Automotive Institute

JANUARY 3, 2023

Work variety is another reason why many people are drawn to a career as an automotive technician. As an Automotive Service Technician , you may be faced with a variety of challenges each day. You’re constantly on the move, providing several different services and tasks every day.

Automotive Technician 52

Automotive Technician Automotive Education Apprenticeship 52

Institute for Automotive Business Excellence

APRIL 4, 2024

In this comprehensive guide, I'll take you through my journey, share insights on parts markup, and explore the transformative impact it can have on the automotive service and repair business.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

Service Advisor 52

Service Advisor Automotive Services Customer Service Management 52

Driver's Edge

FEBRUARY 23, 2024

From expertise and customer service to pricing and convenience, finding the ideal auto repair shop can save you time, money, and stress: Assessing Expertise and Reputation Before entrusting your vehicle to a repair shop, it's crucial to assess the expertise and reputation of the mechanics and the establishment.

Auto Repair 52

Auto Repair Auto Repair Shop Oil Change Tire Rotations 52