Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 175

Service Advisor Automotive Services Auto Mechanic Training Management 175

Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Auto Profit Masters

SEPTEMBER 8, 2023

The competition among automotive services providers is strong throughout the nation. According to IBIS World, the United States has about 285 thousand businesses that provide these services. Even if you run a factory dealership, your team works on many vehicles that use different parts and are owned by many customers.

Car 130

Car Customer Service Automotive Services Media 130

CATI

AUGUST 3, 2023

In an automotive shop, the work of several team members is required to ensure the profitability of the business. If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. What does that entail?

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Auto Service World

DECEMBER 4, 2024

Catharines branch of Motorcade Industries is the 2024 Jobber of the Year The customer isn’t just a means to an end for a business. They’re the beating heart of the company, the very reason an automotive parts distributor opens the doors every morning. She began her career as an automotive technician. Catharines, Ont.,

Retail 265

Retail Management Automotive Customer Service 265

Tomorrow's Technician

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 130

Manufacturing Customer Service Automotive Services Automotive 130

Brake & Front End

SEPTEMBER 25, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 130

Manufacturing Customer Service Automotive Services Automotive 130

Tomorrow's Technician

MAY 22, 2024

The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. Those who register by June 30 will have 90 days to schedule an appointment to take their selected ASE tests.

ASE 130

ASE ASE Certification Automotive Service Excellence Automobile 130

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Miracle Body and Paint

SEPTEMBER 5, 2024

In the collision repair industry, providing exceptional customer service is paramount. Customers entrust their vehicles, a significant investment, to auto body shops, and they expect their […]

Collision Repair 52

Collision Repair Customer Service Auto Body Shop Automotive Service Excellence 52

Tomorrow's Technician

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

ASE 130

ASE ASE Certification Automobile Customer Service 130

Brake & Front End

OCTOBER 23, 2023

The National Institute for Automotive Service Excellence’s (ASE) announced the fall registration period for ASE testing and recertification is now open. For assistance from ASE customer service, call 800-390-6789. Those registering by the Dec.

ASE 130

ASE ASE Certification Automobile Customer Service 130

AutoSuccess

MAY 7, 2024

In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Visit Volie.com for more information on how Volie can benefit car dealers.

Customer Service 94

Customer Service Automotive Services Management Automotive 94

Autoflow

APRIL 11, 2024

Dallas, TX – Autoflow announces the implementation of its iDVI (instant Digital Vehicle Inspection) by Royal Administration Services to provide a fast, digital solution for capturing essential information including pictures, videos, and notes for expediting the warranty claims adjudication and approval process.

Vehicle 105

Vehicle Automotive Services Management Customer Service 105

Auto Service World

NOVEMBER 12, 2024

We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Auto Repair 215

Auto Repair Service Advisor Education A Tech 215

AutoInc.

JANUARY 14, 2025

The winter registration period for the National Institute for Automotive Service Excellence (ASE) testing period is now open. For assistance, registrants should contact ASE customer service at 800-390-6789. After adding those tests to the cart, they can check out and registration is complete.

ASE 52

ASE ASE Certification Automotive Service Excellence Automotive Services 52

AutoSuccess

AUGUST 27, 2024

Under the guidance of experienced mentors, apprentices learn the ins and outs of automotive diagnostics, repairs and maintenance. This structured learning environment accelerates their skill development, enabling them to contribute effectively to the dealership’s service operations.

Automotive Service Excellence 75

Automotive Service Excellence Automotive Technical Automotive Services 75

Brake & Front End

FEBRUARY 1, 2024

Lee Hunter changed the automotive service equipment business with innovative battery chargers, wheel balancers and alignment systems. He realized that communication is key when selling services to the motoring public.

Automotive Services 130

Automotive Services Manufacturing Engineering Automotive 130

AutoInc.

JUNE 5, 2024

Leesburg, Virginia – The National Institute for Automotive Service Excellence (ASE) reminds service professionals that spring testing is underway. For assistance, registrants should contact ASE customer service at 800-390-6789. ASE offers three test-taking options.

ASE 52

ASE Automotive Service Excellence ASE Certification Automotive Services 52

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor 95

Service Advisor Customer Service Automotive Services Automotive 95

AutoSuccess

SEPTEMBER 23, 2024

MPA’s commitment to quality and customer service is emphasized through the company’s core values and global leadership in the industry. The company’s technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers.

Manufacturing 52

Manufacturing Customer Service Automotive Services Automotive 52

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Advanced Technology Institute

OCTOBER 14, 2019

While it’s true that the state of Virginia doesn’t require automotive mechanics to have a degree or even certification in order to work in the state, it’s equally as true that having both usually better prepares you for long-term success. These are the tangible benefits of earning your degree.

Mechanic 52

Mechanic ASE Automotive Service Excellence Automotive Services 52

Tire Review Magazine

SEPTEMBER 18, 2024

Their commitment to quality and customer service is emphasized through their core values and global leadership in the industry. Their technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers. We don’t have to go far for our final stop.

Manufacturing 40

Manufacturing Customer Service Automotive Services Automotive 40

Tire Review Magazine

SEPTEMBER 18, 2024

Their commitment to quality and customer service is emphasized through their core values and global leadership in the industry. Their technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers. We don’t have to go far for our final stop.

Manufacturing 40

Manufacturing Customer Service Automotive Services Automotive 40

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Customer Service Automotive Services Automotive 40

AutoInc.

JULY 30, 2024

For most independent automotive service and repair businesses, adding a new aftermarket service is going to be the most promising path to meaningful business growth. These include vehicle wrapping film, paint protection film and tinted automotive window film. automotive wrap film market is expected to grow at an 18.8%

Vehicle 52

Vehicle Automotive Customer Service Technical 52

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Customer Service Automotive Services Automotive 40

Mechanics Direct

JUNE 30, 2024

Generally, technicians who have completed the National Institute for Automotive Service Excellence certification are well-trained and knowledgeable. Ask About Continuing Education: The automotive industry has a lot of advancements and changes in technology and ways of repairing different car models.

Mechanic 52

Mechanic Automotive Service Excellence Automobile Education 52

Auto Service World

OCTOBER 19, 2024

Look for the following certifications: I-CAR = Inter-Industry Conference on Auto Collision Repair ASE = Automotive Service Excellence Manufacturer Certification: Ford, Toyota, Tesla These certifications indicate that the shop follows industry standards and has the right level of experience to repair your car correctly.

Auto Body Shop 130

Auto Body Shop Vehicle Collision Repair Body Repair 130

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. He transitioned to Ally Financial in 2006.

Service Advisor 52

Service Advisor Consulting Management Education 52

Shop Marketing Pros

NOVEMBER 1, 2023

In the spirit of “eating your own dog food”, we cannot preach to automotive repair shops about setting aside time to create their annual marketing plan if we do not do it ourselves. With customer service as the foundation of internal marketing, I am also advising my clients in the coming year to greatly enhance the employee experience.

Media 130

Media Management Automotive Repair Automotive 130

Driver's Edge

SEPTEMBER 18, 2023

When researching potential options, make sure to ask about their credentials, such as Automotive Service Excellence (ASE) certifications or manufacturer-specific training. If they do, it indicates a commitment to ongoing education and staying up-to-date with the latest advancements in the automotive field.

Mechanic 52

Mechanic ASE Customer Service Vehicle 52