Auto Service World

JANUARY 16, 2025

So how do you add value to your automotive service shop without sacrificing the customer experience? However, focusing solely on price as a strategy for retention is a short-sighted approach for automotive service shops. It is the shops responsibility to ensure the vehicle is safe upon return to the client.

Service Advisor 263

Service Advisor Automotive Services Management Professional Services 263

AutoShopOwner

SEPTEMBER 14, 2023

Sep 4, 2023 Additionally, there is another study going on about AI’s use as an automotive service advisor. bot was able to determine a medical diagnosis accurately about 72 percent of the time, based on the patient's symptoms and personal medical information.

Automotive Services 130

Automotive Services Automotive Service Advisor IT 130

Brake & Front End

AUGUST 1, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Tomorrow's Technician

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

JULY 29, 2024

In a recent interview at the Garage Gurus facility in Southfield, Michigan, Doug Kaufman sat down with Drew Jablonowski to discuss the evolving methods of training service advisors, technicians, and shop owners to effectively handle customer requests and questions. This video is part of the Group Training Academy.

Automotive Services 130

Automotive Services Automotive Service Advisor Electric Vehicles 130

Brake & Front End

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now!

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training.

Service Advisor 101

Service Advisor Automotive Automotive Services Technical 101

Tomorrow's Technician

MARCH 11, 2025

In partnership with NAPA, ShopOwner, the Babcox Media brand serving professional independent automotive shop owners, is seeking to recognize and celebrate the vital role of mentorship in the automotive service industry. Nominations are open now. Nominate A Mentor Now!

Service Advisor 130

Service Advisor Automotive Automotive Services Media 130

Auto Service World

AUGUST 20, 2024

In the fast-paced world of automotive service, trust and timeliness are two keys to customer satisfaction, an industry coach emphasized.

Automotive Services 287

Automotive Services Automotive Service Advisor Auto Repair 287

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Tomorrow's Technician

JULY 18, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Automotive 130

Automotive Service Advisor Automotive Services Management 130

Auto Service World

JULY 23, 2024

Nominations are now open for the AAPEX Service and Repair Awards, which celebrate outstanding achievements in the automotive service industry.

Service Advisor 147

Service Advisor Automotive Services Automotive Auto Repair 147

CATI

AUGUST 3, 2023

In an automotive shop, the work of several team members is required to ensure the profitability of the business. If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. What does that entail?

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Automotive Training Centre

MARCH 5, 2024

Ontario, with its rich automotive sector and status as a hub for vehicle manufacturing and maintenance, provides a fertile ground for aspiring auto mechanics. The profession has evolved significantly with advancements in automotive technology, making continuous learning and adaptability critical traits for success.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

AutoShopOwner

NOVEMBER 15, 2024

By Joe Marconi, an Elite Worldwide Blog - My roots in the automotive industry go back to the 1970s working in a small 2-bay auto repair shop. That meant that I was expected to repair or service nearly anything that rolled into my work bay. Everyone employed in the automotive industry should feel proud of the work they do.

Auto Repair Shop 130

Auto Repair Shop ASE ASE Certification IT 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Brake & Front End

JULY 19, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

SEPTEMBER 17, 2024

The goal is to promote learning and sharing within the automotive aftermarket. Whether you’re a shop owner, technician, service advisor, counter pro, educator or student, there’s something for everyone. NGK , in conjunction with Babcox Media, is presenting a three-day webinar titled “ShopStock.” The sessions begin at 2:00 p.m.

Service Advisor 130

Service Advisor Education Media Automotive 130

AutoSuccess

MARCH 4, 2025

Sunbit announced it had achieved more than 50% market share among authorized automotive dealerships in the U.S., expanding its BNPL footprint in service and repair drives. Since launching in the auto services sector, Sunbit has facilitated $1.7 Auto dealerships remain the primary hub for automotive service and repair in the U.S.

Finance 52

Finance Service Advisor Automotive Services Management 52

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 130

Engineering Service Advisor Automotive Services Management 130

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

Wayne's Automotive Center

FEBRUARY 28, 2019

That is why Reno and Sparks automotive service centers including Wayne’s Automotive Center follow certain procedural standards for each service they perform. At Wayne’s Automotive Center we train our technicians to follow correct procedures. So don’t just blow off your technicians recommendations!

Automotive 52

Automotive Service Advisor Automotive Services Vehicle 52

Arizona Automotive Institute

JANUARY 3, 2023

If you are someone who enjoys a challenging job that involves hands-on services, a career as an automotive technician could be the perfect fit. Before diving into this career, it is important to understand what this career entails and what possibilities may be achievable with the proper automotive technician training.

Automotive Technician 52

Automotive Technician Automotive Education Service Advisor 52

Arizona Automotive Institute

JANUARY 3, 2023

If you are someone who enjoys a challenging job that involves hands-on services, a career as an automotive technician could be the perfect fit. Before diving into this career, it is important to understand what this career entails and what possibilities may be achievable with the proper automotive technician training.

Automotive Technician 52

Automotive Technician Automotive Education Service Advisor 52

BA Auto Care

OCTOBER 10, 2023

When it comes to brake repairs, we usually think about how important it is to have a skilled automotive technician. People usually don’t think about their service advisor, but it is also important to have a skilled service advisor. At the end of the day, it gets back to trust. Try them out with a small job.

Brake Repair 52

Brake Repair Service Advisor Auto Repair Shop Automotive Technician 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Autoshop Solutions

JUNE 13, 2024

Apex, North Carolina (June 5, 2024) – Autoshop Solutions is proud to announce that it has won its first Platinum Award for Best Automotive Website Design for its client, ASR Automotive Service & Repair. A Gold award was also won for Westgate High-Tech Auto Care’s website design.

Check Engine Light 52

Check Engine Light Auto Repair Auto Repair Shop Service Advisor 52

Shop Marketing Pros

JULY 7, 2023

They look for a business known for its exceptional service quality and ability to deliver outstanding results. Even if that perfectly describes your top-tier automotive service center , potential customers might not know it unless you have a proven process. Ask them to use it as their framework going forward.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. In 2021, service work at franchise dealers was at 35%.

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Automotive Services Management 52

AutoSuccess

JULY 15, 2024

Uber for Business , Uber’s enterprise arm, recently announced it is now the exclusive rideshare solution for RedCap by Solera , a leading software company enhancing automotive service processes in dealerships nationwide. We see immense potential to help automotive companies elevate their transportation solutions for their customers.”

Transportation 52

Transportation Service Advisor Utilities Automotive 52

Institute for Automotive Business Excellence

AUGUST 25, 2021

The average productivity in the Automotive Service and Repair Industry hovers around 72%. Let’s take a look at that idea: Photo by kris on Unsplash If your people aren’t as productive as you believe they should be, it is more likely due to your process than it is your people.

Service Advisor 52

Service Advisor Management Consulting Education 52

Institute for Automotive Business Excellence

APRIL 4, 2024

In this comprehensive guide, I'll take you through my journey, share insights on parts markup, and explore the transformative impact it can have on the automotive service and repair business.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

Service Advisor 52

Service Advisor Automotive Services Customer Service Management 52