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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

Catharines branch of Motorcade Industries is the 2024 Jobber of the Year The customer isn’t just a means to an end for a business. They’re the beating heart of the company, the very reason an automotive parts distributor opens the doors every morning. She began her career as an automotive technician. Catharines, Ont.,

Retail 278
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From the Magazine: The power of clear communication

Auto Service World

A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. A loyal customer is more likely to return for future services and recommend the shop to others.

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From the Magazine: Proactive staffing strategies

Auto Service World

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.

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From the Magazine: Driving home success

Auto Service World

The Automotive Industries Association of Canada’s latest Consumer Behaviour Series report, Canadian vehicle owner’s attitudes towards maintenance and repair , found that the most ignored maintenance item was related to engine oil with 25 per cent of respondents saying they let oil changes, flushes and checks slide.

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From the Magazine: Frontline feedback

Auto Service World

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. One respondent urged shops to use better parts.

Retail 263
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How To Land Clients As An Independent Auto Body Estimator

Automotive Training Centre

Obtaining certifications from recognized automotive bodies can enhance your credibility. The more people know about your services, the more likely you will get referrals. Effective Marketing Strategies to Promote Yourself After Automotive Training In today’s digital age, an online presence is more crucial than ever.

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Anyline survey shows automotive service techs want more data-driven tools 

Tire Review Magazine

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.