Tire Review Magazine

NOVEMBER 15, 2024

Anyline released the results of a recent survey of automotive service technicians at a press conference held during the Specialty Equipment Market Association (SEMA) tradeshow in Las Vegas. automotive at Anyline. This comes at the heels of the company releasing a new smartphone-based tool to measure tread depth.

Automotive Services 52

Automotive Services Service Tech Automotive Service Technicians 52

AutoVitals

AUGUST 15, 2024

Miramar Automotive and Transmission was recently voted the Best Auto Repair Shop in San Diego by San Diego Magazine. This well-deserved achievement recognizes Miramar Automotive’s years of dedication to customer service and excellence. The Miramar Automotive and Transmission team.

Auto Repair Shop 94

Auto Repair Shop Auto Repair Automotive Customer Service 94

Auto Profit Masters

JULY 7, 2023

Chris was ready to step back into the automotive industry after working as a commercial electrician for a time, an experience that taught him the office side of the business: service management, inventory, equipment purchases, and material planning for jobs. We gave the customer base something they were lacking,” says Chris.

Automotive 130

Automotive Auto Repair Management Auto Repair Shop 130

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. The three-day event starting on Sept.

Technical 147

Technical Management Service Advisor Consulting 147

AutoSuccess

AUGUST 9, 2024

Training and Support Implementing AI in automotive follow-up processes also comes with robust training and support. By leveraging AI, dealerships can enhance their operational efficiency, improve customer engagement and, ultimately, boost their bottom line. It’s a strategic move to stay competitive in a rapidly changing market.

Automotive 98

Automotive Management Utilities Customer Service 98

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Gamified learning and interactive challenges help service personnel build confidence and expertise, RockED said.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

MARCH 6, 2025

The Untapped Potential of the Service Department Post COVID, the automotive industry has seen a shift in dynamics. New vehicle inventories and days supply are steadily climbing, yet the real growth story lies in service and parts sales. 1 Leasing trends further underscore the importance and potential of fixed operations.

Engineering 52

Engineering Customer Service Service Tech Automotive 52

AutoSuccess

AUGUST 30, 2024

The automotive industry is increasingly adopting artificial intelligence (AI) to enhance lead follow-up processes. AI technologies offer a range of capabilities that streamline operations, improve customer engagement and, ultimately, drive sales. Here are five powerful examples of how AI is being utilized: 1.

Automotive 83

Automotive Finance Management Media 83

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Gamified learning and interactive challenges help service personnel build confidence and expertise, RockED said.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Tire Review Magazine

OCTOBER 10, 2024

VIP Tires & Service has acquired Center Automotive in Needham, Massachusetts. The acquisition ensures that Center Automotive will continue under VIP’s ownership, effective Oct 1. The store will be co-branded, retaining Center Automotive in its name for several years before switching to VIP branding.

Automotive 52

Automotive Education Customer Service IT 52

Tire Review Magazine

OCTOBER 10, 2024

VIP Tires & Service has acquired Center Automotive in Needham, Massachusetts. The acquisition ensures that Center Automotive will continue under VIP’s ownership, effective Oct 1. The store will be co-branded, retaining Center Automotive in its name for several years before switching to VIP branding.

Automotive 52

Automotive Education Customer Service IT 52

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

Tire Review Magazine

OCTOBER 30, 2023

The automotive aftermarket, however, has turned that process into a science with distribution delivering the right part to the right place at the right time. It’s infrastructure that was stress tested in recent years as the world navigated a global pandemic, but distribution kept automotive aftermarket parts moving.

ASE 98

ASE Customer Service Automotive Car Parts 98

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. For a long time [I] told myself that I was never going to be in the automotive industry, he admits.

Master Mechanic 59

Master Mechanic Service Advisor Education Management 59

Tire Review Magazine

NOVEMBER 23, 2024

Big Brand Tire & Service has acquired Robertson Tire , a locally owned tire and automotive service provider in Tulsa, Oklahoma. “Acquiring Robertson Tire allows us to combine our strengths and offer even more value to our customers,” said Joe Buscaglia, CEO of Big Brand Tire & Service.

Oil Change 40

Oil Change Automotive Services Customer Service Automotive 40

AutoSuccess

OCTOBER 3, 2023

The automotive industry is on the cusp of a new era. From sales to service, every facet of the dealership is feeling the effects of the digital transformation. The digital transformation is not an isolated trend; it’s a fundamental evolution that is reshaping the automotive industry.

Automotive 52

Automotive Utilities Customer Service Vehicle 52

Tire Review Magazine

JANUARY 7, 2025

We also encounter a fair share of customer service and market trend articles, demonstrating how much of the 1995 business advice still applies. The post What the January 1995 Edition of Tire Review Tells Us About Tire Industry History appeared first on Tire Review Magazine. Looking for more What’s Treading? Click here.

Customer Service 52

Customer Service Software Manufacturing Vehicle 52

Auto Service World

SEPTEMBER 1, 2024

For instance, the Discounted Wheel Warehouse rose as one of the leading brands in the chrome-rim industry, known for their high-quality products and outstanding customer service. Changing Trends in Automotive Style As time wore on, so too did the sheen of chrome wheels.

Automotive 130

Automotive Vehicle Car Banking 130

AutoSuccess

MAY 31, 2024

After this fun happenstance, I was reading through our May magazine editorials and had an overwhelming sense that each of our contributors is themselves like a coach. They provide expert insights, strategic advice and practical tips to navigate the competitive landscape of the automotive industry. Here’s to a winning season!

Automotive 52

Automotive Customer Service Management IT 52

AutoSuccess

APRIL 5, 2024

As consumer preferences shift toward more immediate and convenient interaction methods, the automotive industry is witnessing a significant transformation in how dealerships connect with potential buyers. Staying ahead of the curve means embracing the latest in technology and communication strategies.

Software 97

Software Automotive Utilities Customer Service 97

AutoSuccess

DECEMBER 9, 2024

Streamlined Communication: The Key to Speed In automotive repair, communication is king. Lean Practices for a Modern Dealership Adopting lean practices doesnt stop at physical tasks it extends into communication, decision-making and customer service.

Management 52

Management Finance Automotive Repair Media 52

Tire Review Magazine

OCTOBER 24, 2024

Then, it’s back to Michigan, and Tamrox Automotive in Jackson, Mich., Watch the video for a demonstration of the process and for insights on customer service and technician retention. The post Road to AAPEX S3 E10: Getting our bearings appeared first on Tire Review Magazine. for an NTN wheel bearing replacement.

Manufacturing 52

Manufacturing Customer Service Automotive 52

Tire Review Magazine

OCTOBER 24, 2024

Then, it’s back to Michigan, and Tamrox Automotive in Jackson, Mich., Watch the video for a demonstration of the process and for insights on customer service and technician retention. The post Road to AAPEX S3 E10: Getting our bearings appeared first on Tire Review Magazine. for an NTN wheel bearing replacement.

Manufacturing 52

Manufacturing Customer Service Automotive 52

AutoSuccess

AUGUST 15, 2024

With AI handling the heavy lifting, your service team can free up valuable time to focus on what matters most: providing exceptional customer service and building trust and rapport with that customer so they leave in a happier state than when they dropped off their vehicle.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93

AutoSuccess

JANUARY 14, 2025

For many automotive dealerships, a significant portion of their revenue and customer loyalty comes not just from the initial sale, but from the services and products offered in the months and years afterward. This creates a reliable revenue stream and gives the dealer more control over the customers service experience.

Vehicle 52

Vehicle Manufacturing Management Utilities 52

AutoSuccess

AUGUST 27, 2024

Under the guidance of experienced mentors, apprentices learn the ins and outs of automotive diagnostics, repairs and maintenance. This structured learning environment accelerates their skill development, enabling them to contribute effectively to the dealership’s service operations.

Automotive Service Excellence 75

Automotive Service Excellence Technical Automotive Services Automotive 75

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability?

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

AutoSuccess

JANUARY 29, 2024

This connected system facilitates more efficient data sharing and process management, enhancing overall operational efficiency and customer service. “It Their experience and insights offer a valuable lens through which to view the complexities and strategies of managing a successful dealership in today’s fluctuating automotive market.

Management 97

Management Vehicle Customer Service Car Dealership 97

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. “Chris Mohl and his team have built an outstanding operation with a strong commitment to customer service and quality workmanship.”

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

Tire Review Magazine

FEBRUARY 24, 2025

EAS Tire & Auto expanded its footprint in Denver by acquiring five established automotive service locations in Dec. “Chris Mohl and his team have built an outstanding operation with a strong commitment to customer service and quality workmanship.”

Automotive Services 40

Automotive Services Customer Service Automotive IT 40

AutoSuccess

MAY 2, 2024

Please join me at the Women In Automotive Championing Change Conference on May 15-18, 2024, in Colorado Springs, where I will be a keynote speaker. WIA invites you to also join the Women In Automotive Community and WomenPowered Mentorship program where you can meet your, or become the, next mentor.

Automotive 98

Automotive Management Education Customer Service 98

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 29, 2024

He is an Automotive Service Excellence (ASE) Master Technician with 14 ASE certifications and was trained at VIP locations in Scarborough and Yarmouth. He obtains ASE certifications with the same passion as he approaches management and customer service, and we could not be prouder to promote Bob to the position of market manager.”

ASE Certification 40

ASE Certification Management ASE Automotive Service Excellence 40

Tire Review Magazine

SEPTEMBER 18, 2024

Their commitment to quality and customer service is emphasized through their core values and global leadership in the industry. Their technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers. We don’t have to go far for our final stop.

Manufacturing 40

Manufacturing Automotive Services Customer Service Automotive 40

Tire Review Magazine

SEPTEMBER 18, 2024

Their commitment to quality and customer service is emphasized through their core values and global leadership in the industry. Their technology-driven approach and customer-focused service are designed to address the diverse needs of automotive service providers. We don’t have to go far for our final stop.

Manufacturing 40

Manufacturing Automotive Services Customer Service Automotive 40

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40

Tire Review Magazine

JULY 3, 2024

VIP Tires & Service revealed that Bangor, ME technician John Bemis has reached the status of “World Class Technician,” one of the highest honors in the automotive service industry. We now have seven World Class Technicians who have become leading experts in the auto service industry, and there will be more to come.”

Service Technicians 40

Service Technicians ASE Certification ASE Automotive Service Excellence 40