Automotive Training Centre

FEBRUARY 1, 2024

Transitioning from service advisor training at ATC to a role as a Warranty Administrator can be a rewarding career path. Understanding the Role of a Warranty Administrator A Warranty Administrator plays a crucial role in various industries, particularly the automotive sector. But how do you know if it’s the right fit for you?

Service Advisor 263

Service Advisor Customer Service Auto Mechanic Training Automotive 263

Auto Service World

MARCH 13, 2025

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Automotive Training Centre

FEBRUARY 23, 2024

The role of an automotive service advisor is pivotal within the automotive service industry. This professional acts as a bridge between customers and the technical team that services vehicles. Explore four best practices for processing payments after service advisor training.

Service Advisor 254

Service Advisor Automotive Services Auto Mechanic Training Management 254

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. A rushed or unclear inspection report can leave customers confused about what repairs are necessary.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Automotive Training Centre

OCTOBER 11, 2023

The job market in the automotive industry is a vast and varied sector, offering multiple entry points for those keen on building a career within it. If you are considering automotive training, you might wonder if starting as a shop helper is the right choice for you. One entry-level position often overlooked is that of a shop helper.

Automotive 299

Automotive Auto Mechanic Training Mechanic Service Advisor 299

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. Car Sales Manager: Steering Dealership Success with Auto Sales Training The automotive sales manager is the main driving force of any sales team. Are you interested in automotive sales courses ?

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. Finding and keeping the right people is a constant struggle, especially given the scarcity of skilled trades in the automotive aftermarket.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

CATI

AUGUST 3, 2023

In an automotive shop, the work of several team members is required to ensure the profitability of the business. If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. What does that entail?

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

AutoSuccess

FEBRUARY 11, 2025

STELLA Automotive AI has been selected for General Motors’ (GM) In-Market Retail (IMR), the company announced. This collaboration gives GM dealerships access to STELLA’s advanced AI platform, revolutionizing customer engagement, boosting operational efficiency and capturing top line revenue.

Retail 52

Retail Service Advisor Customer Service Automotive 52

Tire Review Magazine

FEBRUARY 16, 2025

This initiative trains parts and service associates at select dealerships nationwide, equipping them with sales and customer service skills, according to the companies. Our goal is to help dealerships maximize tire sale potential by providing service advisors with the knowledge and tools they need to deliver exceptional service.

Service Advisor 52

Service Advisor Customer Service Automotive Management 52

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more.

Technical 147

Technical Management Service Advisor Consulting 147

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

JANUARY 24, 2025

There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration with RockED enables the industry to keep pace with the evolving EV market, stated Stewart Stropp, vice president of automotive retail at J.D.

Service Advisor 52

Service Advisor Consulting Automotive Education 52

AutoSuccess

AUGUST 22, 2024

In the bustling world of automotive service drives where vehicles roll in with consistent, similar needs and concerns, one question remains pertinent: Why do we continue to see significant growth opportunity in this day-in, day-out fixed ops world of predictability? When the culture is right, the behaviors are right.

Service Advisor 95

Service Advisor Automotive Services Customer Service Automotive 95

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. For a long time [I] told myself that I was never going to be in the automotive industry, he admits.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Shop Marketing Pros

JUNE 14, 2023

Kieran’s Background (00:00:58 – 00:02:00)* Kieran shares his story of starting his first business at 16, working in the automotive industry, and building a CRM with technology that established companies are not integrating. Talks about how AI is there to help them focus on creating amazing customer experiences.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

DECEMBER 11, 2023

STELLA Automotive AI has completed an intelligent read-write integration with myKaarma that allows STELLA to operate seamlessly within the dealership’s fixed ops platform. Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI.

Service Advisor 52

Service Advisor Customer Service Utilities Transportation 52

AutoSuccess

NOVEMBER 13, 2023

STELLA Automotive AI announced that dealerships using ERA-IGNITE or POWER Dealer Management System (DMS) can now harness the powerful capabilities of the STELLA platform. With STELLA, customers can efficiently book appointments in under 2 minutes, which leads to higher CSI scores and increased appointment capture rates for the dealership.

Service Advisor 52

Service Advisor Management Customer Service Automotive 52

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! Shop owners won’t get hung up on customer service or quality.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

AUGUST 27, 2024

Proactive Dealer Solutions (PDS), a leader in automotive business development and training and recently acquired by Better Car People (BCP), has announced the integration of its advanced digital voice assistant, Brooke.ai, with Dealer-FX, a premier service lane technology provider. 24/7 Availability : Brooke.ai

Service Advisor 52

Service Advisor Customer Service Utilities Management 52

AutoSuccess

JULY 25, 2024

Boost Your Revenue with a Customer-First Approach In today’s competitive market, automotive dealerships need to stay ahead by transforming their service departments into profit centers. Implementing an innovative “Putting the Customer First” strategy can significantly boost revenues and redefine the service experience.

Service Advisor 40

Service Advisor Customer Service Management Education 40

AutoSuccess

JUNE 10, 2024

Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”

Service Advisor 52

Service Advisor Consulting Management Education 52

AutoSuccess

APRIL 9, 2024

In this AutoSuccess Executive Spotlight, Brian Ankney hosts Shannon Wischmeyer and Travis Siebert of Dealer Pay to explore the evolving landscape of payment processing in the automotive dealership sector.

Service Advisor 52

Service Advisor Oil Change Customer Service Management 52

Tomorrow's Technician

JANUARY 29, 2024

Automotive scan tools may not be at the top of the cybercrime list, but it’s worth not taking a chance. Scan Tool Assistance The subject I’m talking about here is the customer service setup by scan tool manufactures specifically to support their product. It’s excellent customer service.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

AutoSuccess

NOVEMBER 10, 2023

My years developing high-value solutions for OEMs ground into me several key takeaways: People use and run technology, but they always have people needs that only excellent customer service can address: • People want what they want (or need), and they want it now. Even robots will learn to expect the same. •

Software 52

Software Service Advisor Customer Service Automotive 52

Autoflow

DECEMBER 14, 2023

Its digital vehicle inspection platform arose from years of real-life experience from people who saw opportunities to make shops run better: Send digital vehicle inspections with diagrams to your customer’s cell phone or email with a click and never miss a response. Tablets also save steps to update service advisors.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Institute for Automotive Business Excellence

APRIL 15, 2020

That’s a value to your customers because it means you’ll likely catch problems before they occur. Is your staff consistently going above and beyond with each service offered? Customer service is huge when it comes to value – your clients don’t want to be just a number to your store, they want to feel like they are a top priority.

Service Advisor 52

Service Advisor Customer Service Oil Change Automotive Repair 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. LaShane is known for a strong work ethic and exceptional customer service. Bryan is part of the customer service team with Lemon Squad. Alex is a service advisor on the Wrench team. " Alex W.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

JUNE 19, 2024

In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business. Customer Service Orientation : A focus on customer satisfaction can make a significant difference.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Shop Marketing Pros

JUNE 9, 2023

Watch a 6 min demo video Schedule a discovery call menu The Biggest Mistakes Being Made in Your Auto Repair Shop Marketing Automotive Management , Leadership , Marketing Introduction We’re coming up on June, and I was tasked with writing this article. The service advisor doesn’t ask for the appointment. It’s too little capacity.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Institute for Automotive Business Excellence

SEPTEMBER 1, 2022

In my own experience I was privileged to lead a team that wanted to be the best automotive service and repair business in the industry. Our goal was to be the best and our directive was to provide top notch customer service to our clients to accomplish that mission. This shop produced $2.6M

Service Advisor 52

Service Advisor Automotive Services Customer Service Management 52