Solera

JUNE 25, 2024

Without a mechanic labor time guide, determining how much you’ll charge for individual automotive repairs can feel like a guessing game. You don’t have to reinvent the wheel to create a labor time guide for your automotive repair business; however, this critical component does require significant attention.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

FastTrak Auto Shop Management Systems

JULY 29, 2023

The integration of automotive repair operation processes can have a significant impact on quality service delivery. The service advisor and interaction with the customer along with the technician and parts management processes are the key to a seamless auto repair operations.

Automotive Repair 52

Automotive Repair Service Advisor Automotive Auto Repair Shop 52

AutoSuccess

MAY 21, 2024

As cybercrimes against auto dealerships escalate, dealers must recognize the importance of conducting frequent physical security audits to supplement any software-driven compliance tool they may be using. This stark reality should dispel any notion that software-based compliance protection alone is adequate in this business environment.

Software 52

Software Service Advisor Electronics Management 52

Brake & Front End

DECEMBER 7, 2023

Hunter Engineering has announced a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 130

Engineering Service Advisor Automotive Services Management 130

FastTrak Auto Shop Management Systems

JUNE 27, 2023

Following are areas that can be explored at the initial point of contact: Offer Previously Recommended Services – At the point of contact (quote, appointment or check-in) previously recommended services should be reviewed with the customer. The Auto Repair Shop Software being used should prompt the service advisor to do this.

Automotive Repair 52

Automotive Repair Automotive Service Advisor Auto Repair Shop 52

FastTrak Auto Shop Management Systems

JULY 26, 2023

Automated visibility of these statuses should be provided by the Auto Repair Shop Management software. The objective is to get the information on any additional repairs needed to the service advisor so they can obtain approval from the customer and any needed parts can be purchased as soon as possible.

Automotive Repair 52

Automotive Repair Vehicle Repair Automotive Vehicle 52

Shop Marketing Pros

JUNE 14, 2023

Kieran’s Background (00:00:58 – 00:02:00)* Kieran shares his story of starting his first business at 16, working in the automotive industry, and building a CRM with technology that established companies are not integrating. Talks about how technicians are getting paid more and how AI is useful for communication.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. Pair Your Service Tablet with Autoflow Of course, tablets just provide the hardware. Adding the right software makes all the difference in how it operates. Autoflow’s user-friendly interface makes it easy to use our software on any device.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

Tire Review Magazine

DECEMBER 27, 2023

Hunter Engineering detailed a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Software Automotive Services 52

AutoVitals

JUNE 5, 2023

How many times per day is the average auto shop service advisor interrupted by activity around their garage? You might think this only happens once or twice daily, but you’d be way off the mark.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Management 52

AutoSuccess

NOVEMBER 10, 2023

When I started a reconditioning software company in 2010, I just knew that any success we might achieve would depend on a long-term, committed promise to excel in customer support and experience as much as the benefits delivered. She was a warranty administrator and master service advisor for a Jaguar-Land Rover dealership.

Software 52

Software Service Advisor Customer Service Automotive 52

AutoVitals

MAY 23, 2023

A point-of-sale system (POS) might just be the ticket to making your business turn better profits while saving your technicians and service advisors more time. Are you looking for a way to streamline your auto repair shop and make your financial gains a bit clearer?

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Auto Repair Services 52

Autoflow

MAY 8, 2023

What is digital inspection software? As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Tomorrow's Technician

JANUARY 29, 2024

Automotive scan tools may not be at the top of the cybercrime list, but it’s worth not taking a chance. As part of the data in the engine management software, there are ranges and limits for a monitor. Sure, you can use a scan tool without it, but it’ll have to connect for initial setup and regular updates.

Engineering 130

Engineering Customer Service Check Engine Light Electronics 130

AutoSuccess

DECEMBER 8, 2023

LOUIS — Hunter Engineering announces a new integration partnership with automotive software provider UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.”

Engineering 52

Engineering Service Advisor Automotive Services Management 52

Auto Remarketing

OCTOBER 2, 2024

The last couple of years, automotive dealers were making record profits from car sales. Compared to a year ago, according to Cox Automotive, inventory is up by approximately 914,000 vehicles, which correlates to an increase in day supply from 57 to 72 days.

Retail 98

Retail Utilities Management Service Advisor 98

AutoSuccess

JUNE 19, 2024

In the fiercely competitive landscape of automotive dealerships, fixed operations stand as a battleground where success hinges on heightened visibility and rigorous training. Today’s managers are facing a mountain of complexity in dealing with customers, manufacturers, service advisors, technicians, upper management and on and on.

Management 52

Management Service Advisor Software Retail 52

Autoflow

JUNE 27, 2023

Optimize Workflow Regardless of size, the sooner a service advisor can prepare an estimate, get parts and hand the job to a technician, the better. Is your service advisor walking back and forth to the bays for updates? With Autoflow’s digital vehicle inspection software, everyone works from the same digital file.

Auto Repair Shop 40

Auto Repair Shop Auto Repair Service Advisor Software 40

Autoflow

AUGUST 22, 2023

Ideally, you upsell more services. With Autoflow’s digital vehicle inspection software, you get an innovative tool to optimize ARO by streamlining processes and improving customer communication. We use Autoflow in all nine locations,” Ricky Gutierrez of Thomas Tire and Automotive in North Carolina.

Service Advisor 52

Service Advisor Software Preventative Maintenance Consulting 52

Shop Marketing Pros

OCTOBER 27, 2023

Are you using your CRM and shop management software to its fullest? You have more techs, more service advisors, and more bills to pay. Most students’ automotive care is still paid for by their parents. Are you involved in your local chamber of commerce and BNI group? The key word in that question is “involved.”

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Automotive Management Network

JANUARY 18, 2021

Integrates with shop management software so that service advisors can see customer profiles and lead sources based on the caller ID. Increases call coverage so that customers reach a real person instead of being instructed to leave a message during a situation where they need service urgently.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Management Service Advisor 52

AutoFix

APRIL 25, 2023

This is especially important if you have your service advisors on an incentive-based payment plan. If you’re falling behind, directly link your POS system to your accounting software for real-time updates. Although it won’t be a perfect match, your gross profits shouldn’t be off by more than 2% overall.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Troubleshooting 52

Wrench

SEPTEMBER 4, 2022

Zach is a service advisor for Wrench. Sam is a Service Advisor with Wrench. Alex is a service advisor on the Wrench team. James is an Assistant Service Advisor with Wrench. Bob is the Service Director at Wrench. He is known for his positive attitude and dedication to quality service.

Service Advisor 40

Service Advisor Management Customer Service Oil Change 40

Auto Service World

MARCH 13, 2025

Whats probably the biggest annual training event for the automotive aftermarket wrapped up its 2025 show with more than 3,500 attendees. Service advisors had the chance to take classes on topics like customer service and selling strategies. Attendees came in from across the U.S., Canada, Australia and beyond. 5 8, 2026.

Service Advisor 191

Service Advisor Management Technical Customer Service 191

AutoSuccess

FEBRUARY 16, 2024

Now, Church is climbing onto the industry stage not only as a role model for other women in automotive but also as a model dealer. Of course, stereotypes still run high in the automotive industry, and you can’t always be assured of a diverse applicant pool when putting up a job posting.

Management 52

Management Vehicle Emissions Testing Service Advisor 52

AutoSuccess

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. In fact, in 2021, 13% of automotive transactions were handled via ecommerce 2.

Automotive 97

Automotive Customer Service Service Advisor Automotive Services 97

AutoSuccess

JULY 15, 2024

Uber for Business , Uber’s enterprise arm, recently announced it is now the exclusive rideshare solution for RedCap by Solera , a leading software company enhancing automotive service processes in dealerships nationwide. The new rideshare integration enables RedCap customers to arrange on-demand rides through Uber for Business.

Transportation 52

Transportation Service Advisor Utilities Automotive 52