Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective.

Service Advisor 201

Service Advisor Finance Management Auto Mechanic Training 201

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Oil Change 52

Shop Marketing Pros

SEPTEMBER 18, 2023

Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Media Auto Repair 130

AutoFix

JUNE 19, 2024

But what is a service writer , and why is their role so crucial in an auto repair shop ? In this blog post, we will delve into the responsibilities of a service writer, explore how their expertise can enhance shop operations, and provide insights into how a competent service writer can elevate your business.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Autoflow

DECEMBER 14, 2023

Its digital vehicle inspection platform arose from years of real-life experience from people who saw opportunities to make shops run better: Send digital vehicle inspections with diagrams to your customer’s cell phone or email with a click and never miss a response. Tablets also save steps to update service advisors.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

Autoflow

MAY 8, 2023

As a result, service advisors can quickly get updates and share them with clients. They can recommend additional services and explain them with photo evidence to justify the work. Afterward, the tech or a service advisor would have to call and explain to a customer what was wrong.

Auto Repair 52

Auto Repair Auto Repair Shop Software Service Advisor 52

Shop Marketing Pros

JUNE 9, 2023

Use it wisely and build the capacity to do the increased level of work at the highest quality and level of customer service. The most common phone skills issues we hear when listening to calls include: The service advisor sounds grumpy or hurried when answering the phone. Too much work is not actually too much work.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Education 130