AutoSuccess

APRIL 10, 2025

This integration helps dealerships streamline their service operations by improving scheduling accuracy, reducing administrative workload and maximizing booked appointments. Designed with CRISP best practices, Cari ensures accurate and consistent bookings every time, operating 24/7 without capacity limits.

Car 40

Car Customer Service Used Cars 40

Shop Marketing Pros

OCTOBER 9, 2024

We’ll break down the key ways to differentiate your brand, from nailing your customer service to using your core values to your advantage. We’ll also talk about how paying attention to your shop’s appearance and maintaining an active social media presence can make a big difference in how customers see you.

Auto Repair 130

Auto Repair Auto Repair Shop Media Customer Service 130

Solera

MAY 21, 2024

This allows it to seamlessly book service appointments, freeing your staff from manual coordination. ChatGPT, while versatile, isn’t equipped to integrate into dealership-specific workflows without extensive customization. It directs urgent issues to human staff and prioritizes based on customer needs.

Automotive Services 245

Automotive Services Tire Rotations Automotive Customer Service 245

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Shop Marketing Pros

JUNE 14, 2023

*Importance of Customer Experience (00:11:42)* Kieran emphasizes the importance of building an incredible product, brand, and customer experience to attract and retain customers. The hosts compare it to the Ritz Carlton and Chick-fil-A.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Customer Service 130

AutoSuccess

DECEMBER 15, 2023

STELLA Automotive AI and UpdatePromise announce a strategic integration set to reshape appointment scheduling and elevate customer service standards with the automotive dealership landscape. This read-write integration aims to transform operational efficiency and enhance the customer experience.

Customer Service 52

Customer Service Automotive Utilities IT 52

AutoSuccess

DECEMBER 11, 2023

Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI. This empowers dealerships with the myKaarma product to provide an elevated level of customer service and operational efficiency, benefitting both customers and dealers alike.

Service Advisor 52

Service Advisor Customer Service Transportation Utilities 52

CATI

JANUARY 11, 2024

Duties of a Logistics Representative After Dispatch Training The duties of a Logistics Representative after dispatch training are multifaceted and include: Customer Service Support: Provide top-notch customer service, address their queries, and ensure their satisfaction.

Transportation 105

Transportation IT Customer Service Management 105

Dent Mechanic Group

APRIL 17, 2025

How PDR Saves You Money The Origins of Paintless Dent Repair The concept of paintless dent repair dates back to 1931 when Frank Sargent introduced techniques for metal bumping in his book The Key to Metal Bumping. While these early methods laid the groundwork, it wasnt until the 1960s that PDR gained public attention.

Repaints 52

Repaints Insurance Mechanic Automotive Repair 52

AutoSuccess

JANUARY 2, 2024

STELLA Service Booking, an AI Digital Voice Assistant (DVA), promptly answers every inbound call on the first ring, 24/7, completely eliminating hold times. This streamlined approach empowers customers to conveniently schedule appointments, reducing the booking process to under two minutes.

Automotive 52

Automotive Customer Service Management 52

Shop Marketing Pros

AUGUST 6, 2024

They do quality work” “They give great customer service” “Pricing was better than the dealership” “Communication was top-notch” “They fully addressed the issues that needed to be addressed” “Professional, knowledgeable, courteous, and most importantly HONEST” “Wow! It’s like the flywheel in the book Good to Great.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Customer Service Service Advisor 130

AutoSuccess

SEPTEMBER 10, 2024

STELLA Service Booking, an AI Digital Voice Assistant (DVA), promptly answers every inbound call on the first ring, 24/7, completely eliminating hold times. This streamlined approach allows customers to conveniently schedule appointments, reducing the booking process to under two minutes.

Management 52

Management Customer Service Software Automotive 52

CATI

OCTOBER 17, 2024

Graduates of CATI’s Transportation Operations and Logistics and Transport Training program are prepared for roles such as: Operations Manager Local Dispatcher or Highway Dispatcher Driver Manager/Trainer/Recruiter Load Planner Safety & Compliance Officer Log Book Auditor Fleet Maintenance Specialist Warehouse Supervisor Loss Prevention Administrator (..)

Transportation 105

Transportation Management Consulting Trucking 105

AutoSuccess

AUGUST 27, 2024

.” Key Benefits of the Integration: Enhanced Customer Interaction : Brooke.ai utilizes natural conversational AI to answer inbound service calls, schedule appointments and provide instant responses to customer inquiries. ensures that no call goes unanswered, providing round-the-clock service booking and inquiries.

Service Advisor 52

Service Advisor Customer Service Utilities Management 52

MeriCAR

JANUARY 10, 2023

They offer a wide range of services, including oil and filter changes, wheel alignment, tire rotation, brake and suspension repairs, engine diagnostics, and much more. They strive to provide the best customer service and quality workmanship to ensure that customer’s vehicles are running smoothly and safely.

Car 40

Car Tire Rotations Customer Service Mechanic 40

AutoSuccess

MARCH 17, 2025

With technician shortages and fully booked service schedules, anything that can make a dealerships service department run more smoothly is becoming a necessity. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

AutoSuccess

NOVEMBER 13, 2023

.” STELLA AI-powered digital voice assistant offers a front-end solution for the dealer, where STELLA speaks with customers and navigates them through common questions, checking the schedule and making service lane bookings.

Service Advisor 52

Service Advisor Management Customer Service Automotive 52

AutoSuccess

DECEMBER 13, 2024

This collaboration is set to further streamline and redefine customer communication in dealerships, offering enhanced call handling, multilingual support and seamless 24/7 customer service. Dealerships integrating Pam through CallRevu will also benefit from an easy onboarding process.

Automotive 52

Automotive Customer Service Utilities Management 52

Autoflow

SEPTEMBER 13, 2023

Our software solution works with your auto shop’s workflows to meet customers’ needs – and surpass them by a mile. The Value of Automotive Customer Retention Certainly, it’s far easier to book a service with an existing customer than to win over a new one.

Automotive 98

Automotive Auto Repair Shop Auto Repair Software 98

Autoflow

NOVEMBER 3, 2023

With Autoflow’s Quality Control Solution, you begin each day with: Turn-key quality control checklists Seamless integration with SMS work orders No time-consuming paper shuffling processes Full buy-in thanks to onboarding, training and support Book a demo today to see how easily you can get started. #2: Book a demo today.

Auto Repair Shop 105

Auto Repair Shop Auto Repair Oil Change Automotive Repair 105

Autoflow

DECEMBER 14, 2023

Its digital vehicle inspection platform arose from years of real-life experience from people who saw opportunities to make shops run better: Send digital vehicle inspections with diagrams to your customer’s cell phone or email with a click and never miss a response. These seconds add up to minutes so you get more done in less time.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

AutoSuccess

JANUARY 29, 2024

Books go up and down as new cars fluctuate, so you can see swings in the thousands from one week to the next in pricing at the auction.” He acknowledges the importance of explaining inventory issues to their customers. Those skyrocketing prices and variable auction rates make managing used vehicle inventory a bit of a juggling act.

Management 97

Management Vehicle Customer Service Car Dealership 97

Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media 52

Media Management Banking Finance 52

Tire Review Magazine

MARCH 26, 2025

That way, a customer is not stuck behind somebody getting a tune-up or brake job. While the first generation of Wholesale Tire thrived under these philosophies and traditional customer service values, the second generation brought innovation with computers and digital marketing.

Media 52

Media Management Banking Finance 52

Shop Marketing Pros

NOVEMBER 1, 2023

With customer service as the foundation of internal marketing, I am also advising my clients in the coming year to greatly enhance the employee experience. Coach Chris Cotton Anything by you guys , and John DeJuliuss books. Coach Murray Voth The Purple Cow by Seth Godin , and all his other books.

Media 130

Media Management Automotive Repair Automotive 130

Institute for Automotive Business Excellence

SEPTEMBER 16, 2021

In an industry that stereotypically lacks customer service and is probably 30% behind other industries in what they charge, I always felt that my clients were getting a great deal. Sure, we were one of the higher-priced shops in town, but we provided top notch customer service and value that our lower-priced competitors did not.

Customer Service 52

Customer Service Consulting Education Vehicle 52

Auto Remarketing

MARCH 19, 2024

By analyzing vehicle data and historical service records, AI can identify patterns that predict potential failures before they occur, notifying both the dealership and the vehicle owner. The road ahead: Navigating the future of automotive retail The integration of AI into automotive dealerships is just the beginning.

Automotive 98

Automotive Management Vehicle Customer Service 98

AutoSuccess

SEPTEMBER 26, 2024

ServiceVision, Mobile Dealer Data’s (MDD) service department cycle time management tool, provides real-time visibility into every step of the customer service process. ” He cited these improvements: 64% of customers are now on their way within 60 minutes. 96% of services completed within 90 minutes.

Management 52

Management Customer Service IT 52

AutoFix

FEBRUARY 16, 2024

Strategies for Enhancing Workflow Efficiency Implementing the right strategies can transform the operations of your auto repair shop, leading to significant improvements in efficiency and service quality.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Software Management 52

Autoflow

NOVEMBER 16, 2023

Finally, make sure every staff member understands the value of exceptional customer service in generating referrals. Simple acts like explaining why they need certain regular services creates impressions that last. Overall, your content should focus on how to make customers’ lives safer and more convenient.

Auto Repair 98

Auto Repair Auto Repair Shop Oil Change Automotive 98

TuneAutos

JANUARY 27, 2023

Clean the car Manually power off Soft reset Recalibrate the cameras Speak with customer service 1. If the error message or strange behavior persists after a soft reset, it may be necessary to consult the vehicle's owner manual or contact Tesla customer service for further assistance.

Customer Service 52

Customer Service Software Troubleshooting Vehicle 52

RepairSmith

JANUARY 12, 2024

Our service fits into your schedule, not the other way around. Professional Expertise: Our team of ASE-certified technicians are not only experts in oil changes but also in customer service, ensuring a pleasant and professional experience. Customized Solutions: We understand that every vehicle is unique.

Oil Change 52

Oil Change ASE Engineering Customer Service 52

AutoSuccess

FEBRUARY 1, 2024

The large language models utilized are specifically trained around Car Wars’ CRISP methodology and appointment-booking best practices. Quickly review call outcomes, call recaps, coaching notes, ad source information and customer details to take prompt action on every call.

Car 52

Car Service Advisor Utilities Customer Service 52

Wrench

JULY 18, 2022

Wrench has reached more people with our mobile mechanic services as our markets continue to expand across the States. We ensure car maintenance is less of a headache for the user while also making it easier to book online via our website and app. His passion for customer service is apparent in every service he performs.

Mechanic 40

Mechanic Oil Change Car Automotive Services 40

AutoSuccess

SEPTEMBER 11, 2024

In 2011, Rita and Rick published a book titled “Our Customers, Our Friends: What 50 Years in Business Has Taught Rita and Rick Case About Sales Success and Community Service.” Providing excellent customer service is their foundation.

Automobile 52

Automobile Automotive Banking Education 52

AutoFix

JULY 20, 2024

If your goal is to boost customer satisfaction, your steps include implementing a new feedback system, training your team on customer service, and regularly reviewing feedback to make improvements. This could mean taking courses, reading books, or finding a challenging hobby.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Customer Service IT 52

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. Reality-based pricing: Likewise, AI provides enhanced data analysis capabilities that can hugely surpass traditional book value pricing strategies. But how does this benefit marketers in the auto industry?

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52