Car Dealership Customer Service Management 
Auto Service World
DECEMBER 4, 2024
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful. Catharines, Ont.,
Automotive Training Centre
MARCH 27, 2024
While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. The Classic Choice: Car Dealerships Car dealerships are the natural first thought for many service advisors.
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Solera
AUGUST 8, 2023
Independent car dealerships must remain competitive compared to other independent dealers in their area and large national chains with big budgets, a strong brand identity, and access to a nationwide inventory. It can be tough out there, but many independent dealerships are not only competitive, but they thrive.
Automotive Training Centre
OCTOBER 15, 2024
Whether working in new car dealerships or retail repair facilities, becoming proficient in sourcing and advising on EV parts will make you an invaluable asset in this growing sector. You’ll gain hands-on experience in essential areas such as warehousing, parts inventory management, and over-the-counter sales transactions.
AutoSuccess
JANUARY 29, 2024
Back in the early days of his career, Jose Mendoza was simply looking for an office job at a local car dealership. During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He
Auto Remarketing
NOVEMBER 17, 2023
The world of car dealerships is a dynamic and ever-evolving industry that operates in tandem with economic cycles. In a down market, car dealerships face unique challenges that test their adaptability and resilience. Being a car dealer in a down market is undoubtedly challenging, but it’s not insurmountable.
AutoSuccess
DECEMBER 7, 2023
Outsourcing allows car dealerships to streamline operations and their employees to focus on what they do best — sales and customer service. Outsourcing title work also provides an ideal solution when staff goes on vacation or turnover occurs. In today’s competitive automotive market, efficiency must be a priority.
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