Jalopnik

OCTOBER 12, 2023

The Federal Trade Commission may be excluding car dealerships from its plans to ban junk fees if provisions in a reportedly controversial set of proposed rules targeting dealerships are finalized.

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AutoSuccess

JANUARY 19, 2024

We discussed how the market continues to evolve and push further into a digital retailing-first approach, despite many dealerships simply not being ready for the change. In this article, we’ll explore these gaps and discuss why they are crucial to the success of car dealerships in the digital age.

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Jalopnik

JULY 8, 2024

It seems like there’s almost never a time when a car dealership doesn’t do something wrong. From selling a car that a customer brought in for repair to taking a customer’s money and then making them go through hell to get it back, even simply doing what they’re in business to do can turn into fraud.

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Insurance Car Dealership Car IT 65

AutoSuccess

MAY 21, 2024

Among the myriad of industries, car dealerships stand out for their keen adoption of innovative financial practices to sustain profitability. The Cost-Saving Potential For car dealerships, where transactions are typically high-value, the cost savings from adopting these strategies can be substantial.

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Jalopnik

NOVEMBER 8, 2023

Every so often, the sweet kiss of justice comes to kiss scheming dealerships on the cheek. It doesn’t happen as often as it should, but it has happened to the former owner of a high-end car dealership in Southern California, the Daily Bulletin reports.

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Auto Service World

OCTOBER 12, 2024

This, however, can make your car buying journey more challenging. This guide will walk you through the process of finding the most reliable used car dealers in River City, ensuring you drive away with a great vehicle and peace of mind. They can help you snag the most popular and best-priced used cars your money could buy.

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The Mechanic Doctor

MAY 25, 2024

The Mechanic Doctor - Resources for Amateur and Pro Auto Mechanics Are you in the marketplace for new wheels but navigating the labyrinth of financing options? Enter Buy Here Pay Here dealerships , the underdog heroes of automotive international. The quest can be daunting when you need a unique finance department at a dealership.

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Finance Automobile Mechanic Banking 52

Auto Remarketing

SEPTEMBER 23, 2024

Why your dealership website needs a shift As people interact more online, they began to judge the quality of their services and experiences based on their engagement. For car dealerships, this translates to websites that mirror the positive online shopping experience customers have elsewhere.

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Jalopnik

JUNE 15, 2024

A woman in Knoxville, Tennessee had to turn to a local news station’s “Help Me” consumer affairs guy after a used car dealership sold her Ford Taurus out from under her after she brought it in for repairs. If that wasn’t bad enough, months later, the car was still registered in her name.

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Car Dealership Car Used Cars IT 45

Jalopnik

DECEMBER 13, 2023

The Federal Trade Commission has announced new regulations, called the Combating Auto Retail Scams Rule , that are meant to stop car dealers from screwing customers with hidden fees and other bait-and-switch pricing tactics. Oh, happy days! Read more.

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Car Retail IT Car Dealership 67

AutoSuccess

OCTOBER 22, 2024

Car buyers’ trust in dealers is a key indicator of how transparent they perceive the car-buying process — even with access to digital tools to complete key elements of their purchase. Using online soft credit pulls and pre-qualification, car buyers can enter a dealership with a sense of their pricing options.

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Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. This serves as a starting point for the ultimate price of the vehicle and can be a negotiating tactic for dealerships.

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AutoSuccess

AUGUST 23, 2024

For car dealerships, this translates to websites that mirror the positive online shopping experience customers have elsewhere. Separate tools for trade-in valuation, test drive scheduling or financing require the buyer to jump through hoops to find the information they need or require repetitive information entry.

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Car Dealership Finance Retail Car 40

AutoSuccess

JULY 9, 2024

While supply constraints have been a major focus, it’s also important to consider how demand dynamics are influencing the used car market and complicating dealerships’ ability to source inventory effectively. This trend is expected to continue, with private-party sales projected to account for 40% of the used car market by 2025.

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Used Cars Car Finance Car Dealership 59

AutoSuccess

JULY 30, 2024

Let’s break down key considerations for selecting the best chat tool for your car dealership. A fully managed solution in which a third party covers all online chat or message communications frees up personnel to focus on in-dealership shoppers. Quite simply, selling cars is still a people business.

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Finance Software Car Automotive 52

Auto Remarketing

NOVEMBER 25, 2024

Independent car dealerships had to navigate a number of trends in 2024, from supply constraints to consumers reacting to new economic pressures. No matter what curveballs are around the corner, there are key strategies used-car dealers should consider to consistently boost profitability.

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AutoSuccess

MARCH 8, 2024

It’s only a matter of time before the Federal Trade Commission (FTC) makes an example of auto dealerships that are out of compliance with the FTC Safeguards Rule. To ensure compliance with the FTC Safeguards Rule, car dealers have several options: 1. Continue with traditional paper filing and storage methods 2.

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AutoSuccess

OCTOBER 4, 2024

So, what is the best tech to invest in to revitalize your dealership? Embracing Change In the past, car dealerships were often characterized by a high-energy sales environment dominated by face-to-face interactions. Before I answer that, let’s first discuss where there is room for improvement within the current system.

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Jalopnik

NOVEMBER 13, 2023

As it turns out, car dealers seem to know even less than buyers do when it comes to electric vehicles , and they don’t really seem too keen on learning about them. The Washington Post spoke with a number of customers who said dealers tried to redirect them to gas cars or gave them unclear or downright incorrect answers … Read more.

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Jalopnik

JULY 12, 2024

New vehicle dealer inventory once again climbed in June, with 2.96 million vehicles just sitting on lots. That works out to about a 76-day supply, and it’s up from 2.89 million vehicles a month earlier. It’s also a million more vehicles than where it was at the same time last year – 1.95 Read more.

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Car Vehicle Car Dealership IT 67

Jalopnik

AUGUST 7, 2024

A Honda dealership in Bowie, Maryland is facing civil charges after it allegedly engaged in “unfair or deceptive trade practices at nearly every stage” of new vehicle sales , according to Maryland Attorney General Anthony Brown. Read more.

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Vehicle Car Dealership IT Finance 64

Jalopnik

DECEMBER 4, 2023

A lot of car dealers don’t have much interest in selling EVs ; some are politically opposed to the idea on its face, some just don’t want to make the massive investment their brands are demanding to update their stores to EV readiness and some are just philosophically opposed to learning anything about products and… Read more.

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Manufacturing Car Car Dealership Electric Vehicles 67

Jalopnik

JANUARY 9, 2024

The VinFast VF8 is a bad car , and with a base price of nearly $50,000, you can’t even make the argument that it doesn’t need to be fancy because it’s cheap. Despite that (and all the negative reviews that came from the press launch), VinFast decided to start selling its cars in the U.S. Or at least attempt to sell… Read more.

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Car Car Dealership IT Electric Vehicles 60

Jalopnik

OCTOBER 20, 2023

Mercedes-Benz electric vehicles are spending nearly three months sitting on dealer lots. Data shows that it took Mercedes dealers an average of 82 days to sell the automaker’s battery-powered EQ models , according to Automotive News. Read more.

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Jalopnik

JANUARY 4, 2024

The reborn Fisker produced just over 10,000 cars in 2023, delivering around 4,700 units of the Ocean crossover to customers across 12 markets worldwide (including some right-hand-drive countries) following the first deliveries in June. Fisker says it is already a revenue-generating company, despite supply chain issues… Read more.

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Car Car Dealership IT Finance 61

Jalopnik

DECEMBER 25, 2023

For almost ten years I’ve been sharing dealer stories and car buying advice on Jalopnik. I’ve told you about dealers that don’t want to send you quotes in writing to ones that go wild with the extra charges and add-ons. There are even dealers who thought it was a good idea to essentially kidnap a customer to make a… Read more.

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Car Car Dealership Used Cars IT 60

Jalopnik

JUNE 26, 2024

Around 15,000 car dealers across the country have been impacted by the cyberattack on CDK Global , a company that dealers use to handle the financial aspects of the transaction. While most consumers probably don’t have a lot of sympathy for dealers, this cyberattack may make it a lot harder for you to find a deal. Read more.

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Car Car Dealership Used Cars IT 52

Jalopnik

JULY 6, 2024

Fisker officially filed for bankruptcy last month, and despite a “going out of business” sale that saw prices of its Ocean EV slashed by thousands , the automaker still has a few thousand leftovers that didn’t sell. Fisker may have found a buyer for all those EVs and, as TechCrunch reports, it’s willing to let them go… Read more.

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Electricity Car Dealership Electric Vehicles IT 33

Jalopnik

MARCH 6, 2024

As it turns out, the vast majority of Americans think car dealerships are out to rip them off. The new KPA 2024 Dealership Trust Survey shows some fairly extreme gaps between perception and reality when it comes to pricing and financing. Read more.

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Car Dealership Finance Car IT 56

AutoSuccess

MARCH 12, 2024

KPA recently announced the results of its 2024 KPA Dealership Trust Survey conducted by The Harris Poll. The survey reveals that about one-third of Americans have experienced things like deceptive selling, hidden fees or dishonest salespeople at car dealerships. 76% don’t trust car dealerships to be honest about pricing.

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Car Dealership Finance Retail Car 52

Jalopnik

JANUARY 3, 2025

In 2024, car buyers got a very slight respite from the record-high car prices weve seen for almost half a decade now , and it seems like that trend will continue through 2025 thanks to dealers offering more and more cash on the hood of new cars.

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Car Car Dealership Electric Vehicles IT 54

AutoSuccess

FEBRUARY 27, 2025

DealerAI announced the launch of Multi-Agent Generative System (MAGS), a next-generation AI platform designed to provide car dealerships and auto groups with an advanced, customizable AI solution that enhances online customer interactions, automates key workflows and scales with business needs. ” Now available in the U.S.

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Finance Car Dealership Automotive Marketing Management 52

AutoSuccess

JANUARY 22, 2025

Conversicas new AI agents now support dealerships in the U.S., Canada and the UK with real-time data encompassing over 84,000 dealerships and OEM microsites and covering nearly 220 million unique auto VINs. Conversica, Inc. In March 2020, Conversica launched its first GenAI solution, Answers, partnering with Google.

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