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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. 1 in Service Visits but Lose Share to Competitors Overall, dealership service lanes account for 30% of all service visits in the U.S., New research released by Cox Automotive on the U.S. Dealers are No.

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Cox study shows dealership service lanes losing market share, consumer trust

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DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. The report showed dealership service lanes accounted for 30% of all service visits in the U.S.

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