Car Dealership, General Repair and Management

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

AutoSuccess

JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. times a year, up from 2.3

General Repair

General Repair Automotive Services Automotive Electric Vehicles

Cox study shows dealership service lanes losing market share, consumer trust

Auto Remarketing

DECEMBER 12, 2023

Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. The report showed dealership service lanes accounted for 30% of all service visits in the U.S. times a year, up from 2.3

General Repair

General Repair Electric Vehicles Vehicle Tire Rotations

Auto Repair Digest

Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

Cox study shows dealership service lanes losing market share, consumer trust

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