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From the Magazine: ‘Your customer is the most important part of your day’

Auto Service World

A customer-centric approach is evident in every facet of the branch’s operations, from the store’s physical expansion to the way manager Shannon Black and her team manage expectations and build long-lasting relationships. However, customer expectations need to be managed. Catharines, Ont., That goes a long way.

Retail 278
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Advanced AI Tools and Automation Are Transforming Automotive OEMs

AutoSuccess

By leveraging data from previous purchases, online interactions and even social media, car dealerships not only increase operational efficiency but also create a highly personalized buying experience. These AI-technologies largely avoid costly disruptions from outside vendors to line management and to final mile customer deliveries.

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Navigating the AI Era: Is Your Car Dealership Ready to Thrive or Fade Away?

AutoSuccess

Presently, we have three generations of dealers, managers and salespeople in action. Back then, buyers lacked information, necessitating visits to multiple dealers for car values. Transactional” salespeople and managers employed fast techniques, becoming adept manipulators. Then came COVID-19.

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Scalable Car Buying in 2025

AutoSuccess

We talked with their used car manager, Bryan Bough, about their private-party buying program. But to understand why, we need to examine how car dealerships typically work and why Dennis Dillons approach was so different. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming.

Car 90
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Inventory Management Tools Drive a Successful Used Vehicle Strategy

AutoSuccess

Back in the early days of his career, Jose Mendoza was simply looking for an office job at a local car dealership. During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He

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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccess

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Finance 95
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Take Control of the Cyber War Against Your Dealership

AutoSuccess

As cyber activity toward car dealerships has intensified, cyber compliance and prevention companies are ratcheting their defenses. Management must insist all users have malware software installed, but the laxity we see in dealerships at this level is remarkable. thieves, among other practices.