Car Dealership Magazine Management 
Auto Service World
DECEMBER 4, 2024
A customer-centric approach is evident in every facet of the branch’s operations, from the store’s physical expansion to the way manager Shannon Black and her team manage expectations and build long-lasting relationships. However, customer expectations need to be managed. Catharines, Ont., That goes a long way.
AutoSuccess
MARCH 10, 2025
By leveraging data from previous purchases, online interactions and even social media, car dealerships not only increase operational efficiency but also create a highly personalized buying experience. These AI-technologies largely avoid costly disruptions from outside vendors to line management and to final mile customer deliveries.
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AutoSuccess
DECEMBER 19, 2023
Presently, we have three generations of dealers, managers and salespeople in action. Back then, buyers lacked information, necessitating visits to multiple dealers for car values. Transactional” salespeople and managers employed fast techniques, becoming adept manipulators. Then came COVID-19.
AutoSuccess
FEBRUARY 17, 2025
We talked with their used car manager, Bryan Bough, about their private-party buying program. But to understand why, we need to examine how car dealerships typically work and why Dennis Dillons approach was so different. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming.
AutoSuccess
JANUARY 29, 2024
Back in the early days of his career, Jose Mendoza was simply looking for an office job at a local car dealership. During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He
AutoSuccess
NOVEMBER 26, 2024
Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.
AutoSuccess
JANUARY 21, 2025
As cyber activity toward car dealerships has intensified, cyber compliance and prevention companies are ratcheting their defenses. Management must insist all users have malware software installed, but the laxity we see in dealerships at this level is remarkable. thieves, among other practices.
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