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Cox study shows dealership service lanes losing market share, consumer trust

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EVs also tend to require more tire rotation and replacement, as EVs are heavier and harder on their tires.” “There is a general expectation that EVs don’t require service or have minimal service needs, but that is not the case,” Cox Automotive market and customer research manager Kayla Reynolds said.

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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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EVs also tend to require more tire rotation and replacement, as EVs are heavier and harder on their tires.” “EVs are new technology and, at this point at least, are in for service more often for warranty work and updates.