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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccess

Conversely, customers who forgo a service contract are far less likely to bring their vehicles back to the dealership once the factory warranty expires, opting instead for third-party repair shops or independent mechanics. This trend becomes even more pronounced for vehicles sold with more than 100,000 miles on the odometer.

Vehicle 98
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Maximizing Service Drive Potential

AutoSuccess

New car dealerships face increasing pressure to deliver exceptional customer experiences while maintaining profitability. By leveraging technology, optimizing processes and fostering a culture of excellence, dealerships can transform the service drive into a powerhouse of revenue and retention.

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Widewail Report Says EV Customers Leave More One-Star Reviews

AutoSuccess

new car dealerships’ Google reviews from the first half of 2023. The auto industry average benchmark is dealerships having 7% of their reviews be one star, so the high volume of negative reviews raises concern about the experience of buying and owning an EV. Methodology Widewail collected 1.5

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Auto Mechanic Vs. Auto Technician: What Differentiates the Two Professions

The Mechanic Doctor

Some might also use their skills in a particular area or repair aspect, like tires, engines, or braking systems. Most mechanics work at repair garages or car dealerships. Automotive Technician An automotive technician diagnoses, fixes, and carries out regular maintenance on an array of motor vehicles.