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Customer Education is Part of Building Trust

Automotive Management Network

One of the ways to do this is for shops to focus on customer education. The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. Shop managers want them to focus their efforts on selling, but part of selling is careful explanation and creating consent.

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Gen Z Drives the Automotive Industry Towards a Sustainable Future

Solera

To do this, the perception of used-car parts need to change. To tackle this misconception, insurers, body shops and garages have a responsibility to educate their customers. There’s a lingering stigma about using car parts, with consumers often associating “used” with inferior quality.