Car Customer Service Entertainment 
Auto Service World
DECEMBER 5, 2024
Car shoppers are more willing now to ‘cross-shop’ than before — meaning they are willing to look at both new and used options, a study from AutoTrader found. The study found that 47 per cent of used shoppers considered a new vehicle, while 36 per cent of new car shoppers entertained the option of a pre-owned vehicle.
Autoflow
MAY 25, 2023
The Autoflow calendar has every scheduling feature we need and more to stay organized and on task,” explains Erin Costello, Director of Marketing at Freeman’s Car Stereo. Additionally, the ability to send simple appointment reminders has reduced our no-shows and streamlined communication between our staff and customers.
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Shop Marketing Pros
SEPTEMBER 18, 2023
A much-needed movement has been happening across our industry for some years now, and that’s the movement of shop owners from being mechanics who just happen to own a business to being businessmen who just happen to be technically proficient at fixing cars. You need to ethically make the most of every car that comes through your shop.
Automotive Management Network
APRIL 15, 2021
The reality for the auto repair industry is that lockdowns meant significantly reduced numbers of cars in the bays. Cars that stay in their driveways or garages don’t need servicing. Now that people are interested in going out again, though, they need service. It’s largely spread person to person through the air.
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