Car Customer Service Magazine 
Auto Service World
DECEMBER 4, 2024
They don’t approach customer service with a transactional mindset — it’s a relationship that is formed over time, one in which trust is developed and secured, all while ensuring the customer is given what they need for their automotive service and repair shop to be successful.
Auto Service World
JANUARY 28, 2025
A rushed or unclear inspection report can leave customers confused about what repairs are necessary. A brief note like Replace pads/rotors might make sense to a technician, but it doesnt resonate with the average customer. The pads create the friction that stops the car, while the rotors help control the braking process.
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Auto Service World
NOVEMBER 21, 2024
When employees feel supported and engaged in their work environment, they are more likely to deliver exceptional customer service, which directly impacts the success of the business. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.
Auto Service World
SEPTEMBER 24, 2024
The risk being that, if they don’t, they may run into more time-consuming and expensive problems with their cars down the road. Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes. Positive Customer Experience There is often a stigma around the auto care industry.
Auto Service World
OCTOBER 9, 2024
They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. One respondent urged shops to use better parts.
Tire Review Magazine
MARCH 8, 2024
So, why would anybody pick Roger’s Tire Service over any other Ag dealer, tire dealer or shop in the Richwood area? Roger says it’s because the competition can’t beat his customer service or his relationship with people in the community. Our customer service is just unmatched by anybody else,” he says. “We
Automotive Training Centre
JANUARY 17, 2024
The key to success in this field is building a solid reputation, leveraging the right marketing strategies, and delivering exceptional service. Are you aiming for individual car owners, small garages, or larger auto body shops? This understanding will help you tailor your services and marketing efforts effectively.
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