Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

Solera

MARCH 9, 2025

Thats where Soleras Service Suite comes init transforms how dealerships manage vehicle pick-up and delivery, ensuring customer satisfaction and boosting your bottom line. Why Convenience Matters More Than Ever The numbers reveal a compelling story: 89% of customers prefer dealerships that provide pick-up and delivery services.

Management 130

Management Customer Service Automotive Services Transportation 130

Automotive Training Centre

DECEMBER 6, 2023

Are you a car lover who enjoys working with people, too? If you’re searching for a career path that combines both interests in a rewarding, secure position, look no further than the automotive service advisor role. Service advisor training will prepare you to meet the demands of this dynamic career.

Service Advisor 306

Service Advisor Automotive Services Automotive Automotive Repair 306

Automotive Training Centre

MARCH 27, 2024

While service advisor training equips you for specific roles within the automotive industry, its transferable skills can lead you down unexpected paths. The Classic Choice: Car Dealerships Car dealerships are the natural first thought for many service advisors. But with so many options, where do you begin your job search?

Service Advisor 279

Service Advisor Auto Mechanic Training Technical Customer Service 279

Automotive Training Centre

JUNE 26, 2024

Attention to Detail and Customer Service Skills Attention to detail is a critical trait for auto detailers. Auto detailing is not just about working on cars; it’s also about providing excellent customer service. Time Management Skills Efficiency is key in the auto detailing industry.

Technical 298

Technical Customer Service Troubleshooting Management 298

Automotive Training Centre

JULY 11, 2024

Shared mobility encompasses a variety of transportation modes and services, including car-sharing, bike-sharing, ride-hailing, and public transit. Types of Shared Mobility Car-sharing : Car-sharing allows users to rent cars for short periods, often by the hour or minute.

Automotive 260

Automotive Transportation Customer Service Management 260

Automotive Training Centre

JUNE 20, 2024

You might also assist with race car preparation and trackside support. How to Find Jobs : Network with local performance shops, attend car shows and racing events, and showcase your passion and knowledge online through forums and social media. You can work on fleet vehicles or manage your work bay within the garage.

Mechanic 264

Mechanic Auto Mechanic Training Customer Service Troubleshooting 264

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It’s a simple equation: happy, motivated staff lead to satisfied customers, which drives business growth and customer loyalty.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Go Under the Hood of Identifix Shop Manager Identifix has done it again! Identifix Shop Manager enables you to maximize the amount of money made on each vehicle repair.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Management Vehicle Repair 130

Automotive Training Centre

AUGUST 20, 2024

However, succeeding in this role requires more than just technical knowledge of car parts. Their primary responsibilities include assisting customers in finding the right auto parts, managing inventory, processing sales transactions, and providing product advice.

Technical 289

Technical Customer Service Automotive Retail 289

Automotive Training Centre

OCTOBER 1, 2024

It offers a comprehensive database of car and truck diagnostic trouble codes (DTCs). AutoCodes provides instant information on over 50,000 codes for different car makes and models, including OBD-II codes. YourMechanic YourMechanic is a platform where you can book certified mechanics to come to your location for car repairs.

Auto Mechanic Training 298

Auto Mechanic Training Mechanic Automotive Repair Auto Repair 298

Automotive Training Centre

DECEMBER 15, 2023

The pursuit of a career in auto detailing goes beyond washing cars. Whether it’s reviving a classic car’s luster or enhancing a modern vehicle’s showroom shine, auto detailing is about delivering perfection and customer satisfaction. Many detailers start by working at local car washes or detailing shops.

Vocational School 261

Vocational School Auto Mechanic Training Education Customer Service 261

AutoSuccess

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. Lastly, focus on volume.

Auto Market 98

Auto Market Management Customer Service Vehicle 98

Automotive Training Centre

OCTOBER 15, 2024

Whether working in new car dealerships or retail repair facilities, becoming proficient in sourcing and advising on EV parts will make you an invaluable asset in this growing sector. You’ll gain hands-on experience in essential areas such as warehousing, parts inventory management, and over-the-counter sales transactions.

Manufacturing 279

Manufacturing Electric Vehicles Car Dealership Collision Repair 279

AutoSuccess

JANUARY 29, 2024

Back in the early days of his career, Jose Mendoza was simply looking for an office job at a local car dealership. During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He He yelled at me!”

Management 97

Management Vehicle Customer Service Car Dealership 97

Automotive Training Centre

JUNE 19, 2024

How The Scope of Work Differs In Heavy Duty Estimation Regular auto body estimators typically work with passenger vehicles such as cars, SUVs, and light trucks. They evaluate the extent of damage to the vehicle’s body, frame, and mechanical systems and provide customers with detailed explanations of the repair process and costs.

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Software Hydraulics Insurance Technical 259

Auto Service World

OCTOBER 3, 2024

Tesla’s dominance in the EV market has been a double-edged sword for the company: On one hand, they have the top market share in North America; on the other, their vehicle owners are plagued by long wait times and dissatisfied customer service. Nevertheless, many EVs are a decade old, such as the Tesla Model S.

Customer Service 290

Customer Service Automotive Car Vehicle 290

Solera

AUGUST 8, 2023

Independent car dealerships must remain competitive compared to other independent dealers in their area and large national chains with big budgets, a strong brand identity, and access to a nationwide inventory. They pay attention to industry trends, understand what customers want, and actively work to stay competitive.

Car Dealership 130

Car Dealership Car Finance Customer Service 130

AutoFix

OCTOBER 29, 2024

Running a successful auto repair shop is about more than just fixing cars—it’s about building trust with your customers and creating a positive shop culture. Without trust and a strong internal culture, even the best mechanics may struggle to retain clients or build a loyal customer base.

Auto Repair 98

Auto Repair Auto Repair Shop Consulting Management 98

CATI

DECEMBER 12, 2024

As connected cars become more commonplace, telematics technology is increasingly important in automotive repair shops. Typical uses include fleet management, predictive maintenance, and emergency response systems. Predictive maintenance ensures vehicles stay on the road longer and minimizes costly repairs.

Automotive Repair 97

Automotive Repair Mechanic Automotive Telecommunication 97

AutoInc.

DECEMBER 4, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. A little initial investment in SOPs can save countless hours overall.

Software 69

Software Management Automotive Repair Customer Service 69

Automotive Training Centre

JANUARY 16, 2024

For example, if you’ve had the opportunity to work on a car engine during training, it’s vital to outline this experience in your resume thoroughly. If the job requires customer service skills, for example, highlight your experience in this area, even if it’s not directly related to auto parts.

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Auto Mechanic Training Mechanic Automotive Technical 264

Auto Service World

SEPTEMBER 24, 2024

The risk being that, if they don’t, they may run into more time-consuming and expensive problems with their cars down the road. Below are a few tips on how to drive home messaging to ensure your customers are not overlooking their oil changes. Positive Customer Experience There is often a stigma around the auto care industry.

Oil Change 264

Oil Change Education Engineering Vehicle 264

Tire Review Magazine

MAY 3, 2024

Sumitomo Rubber North America (SRNA), a subsidiary of Sumitomo Rubber Industries, has promoted Wayne Horne to strategic account manager. Starting in customer service, Horne handled calls and orders and then transitioned to be a part of the fanatic field sales team.

Management 52

Management Customer Service Trucking Car 52

AutoSuccess

AUGUST 12, 2024

The Reynolds and Reynolds Company recently announced the acquisition of TSD Mobility Solutions, a leader in fleet management software and services. TSD designs and develops fleet mobility solutions for dealerships, manufacturers, public automotive groups and rental car companies worldwide.

Management 52

Management Software Customer Service Manufacturing 52

AutoSuccess

SEPTEMBER 3, 2024

During the coronavirus pandemic, inventory was historically low, customers frequently paid above MSRP and financed cars at higher interest rates and for longer periods of time. These circumstances have resulted in many customers being underwater with their pandemic-era purchase, and upgrading vehicles has become financially difficult.

Car 93

Car Software Finance Management 93

Auto Profit Masters

JANUARY 9, 2024

Department of Labor Statistics, it is projected that the car industry will need to see a 7% increase in new technicians by 2024 in order to keep up with demands. You’ll find tools for day-to-day business operations, vehicle inspections, inventory management, customer service, team management, and more.

Auto Repair 130

Auto Repair Software Auto Repair Shop Management 130

AutoSuccess

MAY 7, 2024

In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Visit Volie.com for more information on how Volie can benefit car dealers.

Automotive Services 94

Automotive Services Customer Service Management Automotive 94

AutoSuccess

JANUARY 24, 2025

The company’s latest offering addresses critical challenges faced by auto dealers, including suboptimal inventory risk management, imprecise markdown, and promotion strategies, that drive inventory carryover, aging and lower gross margins. are using AI for predictive analytics to identify customer buying patterns.

Management 52

Management Automotive Marketing Customer Service Automotive 52

RepairPal

NOVEMBER 1, 2024

Top Line Car Care is a RepairPal Certified auto repair shop that focuses on customer-focused service in Wylie, Texas. The post RepairPal Certified Shop Profile: Top Line Car Care appeared first on RepairPal Shops Blog: Modern Shop Owner.

Auto Repair Shop 98

Auto Repair Shop Auto Repair Car Customer Service 98

Brake & Front End

JANUARY 16, 2024

He was at the ripe, young age of 24 and this stint came after he served as a Walker Exhaust territory manager with Tenneco in Detroit. At the time, Koviak told his teacher he wanted to be involved in cars but didn’t want to work at a dealership or be a technician.

Customer Service 130

Customer Service Management Automotive Mechanic 130

Auto Remarketing

NOVEMBER 17, 2023

The world of car dealerships is a dynamic and ever-evolving industry that operates in tandem with economic cycles. In a down market, car dealerships face unique challenges that test their adaptability and resilience. This means offering a wider range of vehicles that cater to varying customer demands and budgets.

Car Dealership 105

Car Dealership Customer Service Finance Management 105

Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. It can streamline the car inspection process. Google Ads, managed by Business Actualization™ , leverages AI and machine learning to bid and control budget dynamically. Ready to leverage AI for your auto shop?

Auto Repair 130

Auto Repair Auto Repair Shop Insurance Customer Service 130

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. He started by making coffee for the customers. Fox worked his way up to store manager.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

Business Actualization

JUNE 6, 2023

These advancements in AI technology promise to enhance convenience and improve customer service. It can streamline the car inspection process. Google Ads, managed by Business Actualization™ , leverages AI and machine learning to bid and control budget dynamically. Ready to leverage AI for your auto shop?

Auto Repair 130

Auto Repair Auto Repair Shop Insurance Customer Service 130

AutoInc.

NOVEMBER 6, 2024

In today’s competitive automotive repair industry, being a successful shop owner is about much more than fixing cars. It’s about leading a team, running efficient operations, and staying profitable, all while delivering excellent customer service. Recognition is essential for a loyal, high-performing team.

Automotive Repair 69

Automotive Repair Auto Repair Technical Customer Service 69

AutoSuccess

AUGUST 15, 2024

This harsh reality demands a strategic shift for dealerships — doubling down on service. While the car-buying market presents challenges, the service department offers a beacon of hope. The average claim now takes over 15 minutes, meaning warranty administrators simply cannot manage the same volume they once could.

Customer Service 93

Customer Service Oil Change Manufacturing Management 93