Auto Service World

OCTOBER 9, 2024

They admitted that they’ve had challenges being good at customer service but have grown into the role. “I I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement. “We lose lots of customers to online.

Retail 263

Retail Technical Manufacturing Vehicle 263

Tire Review Magazine

FEBRUARY 9, 2024

Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq. Spanning 21,000 sq.

Retail 52

Retail Customer Service Trucking Car 52

Tire Review Magazine

FEBRUARY 9, 2024

Cosmo Tires introduced a retail establishment based in South America. the company said its new facility’s retail space is designed to showcase the complete range of Cosmo Tires products, including passenger car radials, light truck radials and truck and bus radials (TBR). Spanning 21,000 sq. Spanning 21,000 sq.

Retail 52

Retail Customer Service Trucking Car 52

Auto Service World

SEPTEMBER 19, 2024

As business evolves, shop members of the Automotive Aftermarket Retailers of Ontario got up close to the latest changes and challenges taking place. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. The three-day event starting on Sept.

Technical 147

Technical Management Service Advisor Consulting 147

Solera

OCTOBER 15, 2024

Introduction In the fast-paced world of automotive retail, independent dealerships often face stiff competition from larger counterparts. Your USP is your secret weapon, giving customers a compelling reason to choose your dealership over your competitors. Building Strong Customer Relationships Loyalty is a powerful currency.

Customer Service 130

Customer Service Automotive Marketing Auto Market Retail 130

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Vehicle 52

Vehicle Service Advisor Oil Change Retail 52

AutoSuccess

FEBRUARY 2, 2024

Impel announced in a press release that Impel’s advanced generative conversational AI platform will become a capability of the CDK Modern Retail Suite within the CDK Dealership Xperience, an open and integrated platform that transforms how dealers sell and service cars and operate their businesses simply in a modern and digital world.

Retail 40

Retail Automotive Management Utilities 40

Auto Remarketing

NOVEMBER 30, 2023

When it comes to reputation among consumers, Mazda and Subaru are at the top of the heap, according to Cars Commerce’s latest research. The Cars.com Experience Report measured the reputation of the major automotive brands based on analysis of consumer reviews about dealerships nationwide on Cars Commerce’s Cars.com marketplace.

Car 59

Car Finance Retail Customer Service 59

AutoSuccess

JUNE 3, 2024

This enhancement introduces new solutions focused on Used Car Pricing, Service Management, and New Car Sales Negotiation, further empowering dealerships to optimize their operations and profitability. “Our upgraded AI Factory is not just a technological advancement.

Retail 52

Retail Customer Service Management Used Cars 52

AutoSuccess

FEBRUARY 19, 2024

By utilizing AI models trained specifically for automotive retail challenges, FrogData is setting a new standard in how dealerships leverage technology for business growth, the company said. FrogData’s platform transcends conventional AI applications, offering solutions that extend well beyond automated customer service chatbots.

Retail 52

Retail Used Cars Utilities Customer Service 52

Tire Review Magazine

JUNE 20, 2024

The companies said the partnership aims to enhance market coverage, improve customer service and strengthen both companies’ positions in the Italian tire market. Magri Group said at the heart of its business model is the national distribution of tires for cars, trucks and agriculture.

Retail 52

Retail Customer Service Trucking Manufacturing 52

Tire Review Magazine

SEPTEMBER 27, 2023

When asked who their toughest competitor is, 30% of independent tire dealers pointed to national tire retail chains, followed by other local independent dealers at 21%. Dealers are also feeling competition from big box retailers, with 14% citing them as the top competitor.

Retail 52

Retail Education Customer Service Car 52

AutoSuccess

FEBRUARY 1, 2024

Autosled has announced the launch of Autosled Direct, a direct to customer vehicle transport service. This is why we’ve taken our dealer-facing platform and created a more streamlined, transparent way for anyone to ship a car,” said David Sperau, Co-founder and chief revenue officer of Autosled.

Transportation 52

Transportation Vehicle Retail Insurance 52

Tomorrow's Technician

OCTOBER 31, 2023

Characterized by their warm yellow glow, halogen bulbs are still popular with car manufacturers due to their low cost and reliable brightness. In fact, retailers have been fined millions for selling illegal conversion kits. However, halogen bulbs simply don’t last as long as some other options and aren’t as bright.

Electronics 130

Electronics Retail Vehicle Manufacturing 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

AutoSuccess

DECEMBER 11, 2023

. “More than 75% of shoppers on Cars.com are undecided on make and model — a standout customer experience and stellar reputation are often the influential tipping point, 1 ” said Jamie Oldershaw, vice president of reputation, Cars Commerce.

Finance 52

Finance Retail Customer Service Automotive 52

Tire Review Magazine

JUNE 20, 2024

The companies said the partnership aims to enhance market coverage, improve customer service and strengthen both companies’ positions in the Italian tire market. Magri Group said at the heart of its business model is the national distribution of tires for cars, trucks and agriculture.

Retail 40

Retail Customer Service Trucking Manufacturing 40

AutoSuccess

JULY 16, 2024

Typically only available from last-mile delivery services in the retail sector, this feature will enable car shipping customers to monitor their orders by providing real-time status updates and access to all related inspection and delivery documentation.

Retail 52

Retail Customer Service Transportation Vehicle 52

AutoSuccess

NOVEMBER 15, 2023

Vouched , an AI-driven identity verification platform, launched its latest solution, VouchedAuto, designed to streamline the customer verification process for traditional and online automotive retailers and rideshare businesses.

Automotive 52

Automotive Retail Customer Service Car 52

AutoSuccess

MAY 21, 2024

Among the myriad of industries, car dealerships stand out for their keen adoption of innovative financial practices to sustain profitability. The Cost-Saving Potential For car dealerships, where transactions are typically high-value, the cost savings from adopting these strategies can be substantial.

Car Dealership 52

Car Dealership Finance Automotive Marketing Management 52

AutoSuccess

MARCH 14, 2024

While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments, according to the J.D. Customer Service Index (CSI) Study, released recently. Power 2024 U.S. The 2024 U.S.

Service Advisor 52

Service Advisor Customer Service Vehicle Trucking 52

AutoSuccess

OCTOBER 17, 2023

If you’re not in technology, or research, and you don’t make cars, you may not need to incorporate AI. For example, if you own a brick-and-mortar retail dealership, your datasets are not that large, even if you own a big group of stores. So, if you’re a human reading this, you’re probably thinking about how you can use it.

IT 98

IT Management Retail Media 98

Auto Remarketing

NOVEMBER 2, 2023

Auto dealerships are also embracing new AI tools for enhancing customer service and reshaping how they price their vehicles. In a traditional book value pricing method, auto remarketing dealerships list the base retail value on their website, leaving out factors such as mileage and vehicle condition.

Car Dealership 52

Car Dealership Used Cars Finance Auto Market 52

AutoSuccess

JANUARY 11, 2024

As you reflect back on this past year’s sales and inventory hurdles, you undoubtedly know which months your store sold the most used or new cars. If you sell 100 cars in January, for example, you should see an increase in service department visits by 100 visits on an average of five to six months afterwards.

Management 52

Management Retail Car Customer Service 52

AutoSuccess

SEPTEMBER 11, 2024

Regardless of gender identity, sexual orientation, race, ethnicity or religion, you can sell cars if you have a positive attitude, education, confidence and perseverance,” said Case. are women and 11% of car salespeople are women, so we have a long way to go to shatter the glass ceiling. According to Zippia, only 4.3%

Automobile 52

Automobile Automotive Banking Education 52

Tire Review Magazine

FEBRUARY 12, 2025

I was determined to make it work — I liked retail and I liked customers. Allen Tire Allen Tire may have just one location, but its success is a testament to the power of faith, family, and customer care. I love working on cars. We try to do what the customer wants as long as it’s within reason.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

Tire Review Magazine

FEBRUARY 12, 2025

I was determined to make it work — I liked retail and I liked customers. Allen Tire Allen Tire may have just one location, but its success is a testament to the power of faith, family, and customer care. I love working on cars. We try to do what the customer wants as long as it’s within reason.

Retail 74

Retail Automotive Repair Electricity Electric Vehicles 74

Tire Review Magazine

OCTOBER 4, 2023

Black’s also works with local high schools and community colleges where the company has retail locations to develop apprenticeships. The company regularly presents car care clinics to students on basic maintenance skills, such as checking the oil, checking tire pressure and identifying tire size and pressures for vehicles.

Apprenticeship 116

Apprenticeship Trucking Automotive Technician Automotive 116

Tire Review Magazine

JANUARY 31, 2024

roads, with an 8% share of cars sold in the country. He suggested that more manufacturers start seeking a diversified approach, including EVs, hybrids, hydrogen and traditional gas-powered cars, when thinking about the future of transportation. “If Regarding EVs, Lybeck said that EV necessity varies among manufacturers.

Manufacturing 59

Manufacturing Management Education Retail 59

Tire Review Magazine

FEBRUARY 7, 2024

Wallick also told the audience to embrace excellence in all things, meaning to aim higher than average or mediocre in everything, from store cleanliness to customer service. Bova detailed the Mr. Tire exclusive retailer rebates, providing differentiated promotions to help dealers close more sales.

Management 59

Management Finance Consulting Manufacturing 59

Tire Review Magazine

JANUARY 31, 2024

roads, with an 8% share of cars sold in the country. He suggested that more manufacturers start seeking a diversified approach, including EVs, hybrids, hydrogen and traditional gas-powered cars, when thinking about the future of transportation. “If Regarding EVs, Lybeck said that EV necessity varies among manufacturers.

Manufacturing 52

Manufacturing Management Education Retail 52

Auto Service World

OCTOBER 16, 2024

This commitment to continuous learning became part of our culture and enhanced our business execution and customer service. On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes.

Management 258

Management Retail Customer Service Automotive 258

AutoSuccess

AUGUST 19, 2024

To commemorate the program’s milestone anniversary, CarGurus has introduced two new award categories showcasing dealer commitment to customer satisfaction in today’s digital age. “It who are leading the charge in digital retail enablement to answer rising demand from shoppers to do more from home.

Finance 52

Finance Retail Customer Service Vehicle 52

Automotive Training Centre

JANUARY 22, 2025

The automotive industry is full of dynamic opportunities, and becoming an auto body estimator is one of the most rewarding paths for individuals passionate about vehicles and customer service. At ATC Surrey, we understand the value of specialized training in preparing students for successful careers.

Collision Repair 293

Collision Repair Automotive Insurance Education 293

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 98

IT Retail Customer Service Management 98

Tire Review Magazine

DECEMBER 11, 2024

Doing the bare minimum is not in its DNA instead, the business is simply built differently, and has formed a foundation from its four core values that seep into every aspect of its business from its marketing approach, commitment to customer service, community involvement and technician training initiatives.

IT 96

IT Retail Customer Service Management 96