What ‘Family-Owned and Operated’ Really Entails
Brake & Front End
NOVEMBER 21, 2023
This relative got to work and rose in responsibility, moving from lube tech to service advisor and eventually to assistant manager. Morale began to suffer and car count fell, though the average RO dollars went up to cover some of the lost revenue from car count. However, things weren’t as rosy as they appeared.
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