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Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops

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vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. down from 35% in 2021, with general repair and service stations a close second at 28%. Other locations, including tire repair stores, body shops, and specialists, account for the rest. Dealers are No.

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Cox study shows dealership service lanes losing market share, consumer trust

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Dealership service departments are not only losing market share to general repair shops — they’re also losing the trust of consumers, according to the latest research by Cox Automotive. The survey also found dealers believe one of the top reasons new car owners don’t return to them for service is a fear of being overcharged.