Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.

Finance 263

Finance Service Advisor Education A Tech 263

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective. Effective communication and leadership skills are essential for this role.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 94

Service Advisor Automotive Technical Automotive Services 94

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 91

Service Advisor Automotive Technical Finance 91

Auto Service World

SEPTEMBER 19, 2024

They gathered in Mississauga, Ontario, at the Hilton Garden Inn Toronto Airport West for the AARO Trade Show & Training Event to hear from industry leaders and get both business management and technical training. 12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine.

Technical 147

Technical Management Service Advisor Consulting 147

Auto Service World

NOVEMBER 21, 2024

Here’s where you need to make the right investments to stay ahead of your talent challenges Managing staffing needs in today’s highly competitive automotive aftermarket labour market is no easy task. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Their primary responsibilities involve managing the flow of products within a company and ensuring an organized, efficient work environment for technicians and other automotive professionals. Contact CATI to learn more!

Service Advisor 81

Service Advisor Automotive Management Car 81

AutoSuccess

MARCH 11, 2025

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Shop Marketing Pros

DECEMBER 11, 2024

Background of Refer a Car LLC (00:08:06) Jeremy recounts the founding of Refer a Car LLC and its initial mission to connect youth groups with auto repair shops. Creating Customer Experiences (00:33:27) The importance of delivering promised services to enhance customer satisfaction in the auto repair industry.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Management 130

AutoSuccess

JANUARY 21, 2025

Numa Appointment Agent This agent not only books appointments for dealership service departments but provides full AI transparency for all calls, even those not booked as appointments. The agent also gives maximum visibility to managers, providing automated scoring to determine team effectiveness.

Service Advisor 52

Service Advisor Automotive Management Retail 52

Shop Marketing Pros

FEBRUARY 10, 2025

Its not just about fixing cars; its about creating trust and adding value to customers in ways they dont expect. Youre a trusted partner in maintaining their car and their peace of mind. Heres a simple rule of thumb: If you want to churn through as many cars as possible, this may not be your path. Seeing their reaction?

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Auto Repair Shop Auto Repair Media Mechanic 130

Solera

JUNE 25, 2024

Explore the value of a mechanic labor time guide and how to integrate this vital metric into your shop management strategy below. What is a Mechanic Labor Time Guide Automotive repair shops rely on two distinct profit-making elements: parts and services. Building a profit margin into parts costs requires a simple formula.

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Brake & Front End

JULY 19, 2024

Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Modern cars incorporate advanced materials and complex systems that require updated knowledge and skills.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

JULY 18, 2024

Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners. Modern cars incorporate advanced materials and complex systems that require updated knowledge and skills.

Automotive 130

Automotive Service Advisor Automotive Services Management 130

AutoSuccess

MARCH 4, 2025

Jon Meredith, national service operations manager, Volkswagen, said, With best-in-class terms that are broadly appealing, no fees and true transparency, Sunbit technology surfaces options that are not just right for some customers but for virtually every customer.

Finance 52

Finance Service Advisor Automotive Services Management 52

Tire Review Magazine

MARCH 12, 2025

Nick Fox, regional manager for Gills Point S Tire and Auto Service , serving Montana, Idaho, and Utah, was born into the automotive industry. They ultimately drew Fox back in, inspiring him to lead a life of service to others. I started as low as you could start I wasnt even allowed to touch cars at first.

Master Mechanic 59

Master Mechanic Service Advisor Management Education 59

DRIVE

JANUARY 17, 2025

Family, Community and Cars: The Heart of Millennium Transmissions Success Zee & Julie Chiti Nestled in the heart of Akron, Ohio, Millennium Transmission & Auto Care has become more than just an auto repair shopits a cherished cornerstone of its community. Zaina is an especially important person at the shop, Zee says proudly.

Service Advisor 52

Service Advisor Automotive Repair Auto Repair Management 52

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. How should service advisors educate customers? This is an important distinction.

Education 52

Education Service Advisor Auto Repair Shop Management 52

Brake & Front End

FEBRUARY 7, 2024

CC: How many times has this happened to you: your customer drives up in a car with the check engine light illuminated. Naturally, as an experienced service advisor you ask about what the car is experiencing. Simple right?

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130

AutoSuccess

OCTOBER 3, 2024

Could they sell cars without knowing the features and benefits, as well as your road to the sale? Yet most of the time, we do just that when we hire a new advisor or service BDC rep. Let’s look at the impact service advisors and BDC reps have on your store. I think we can agree with a resounding “no!”

Service Advisor 52

Service Advisor Management Media Used Cars 52

AutoSuccess

FEBRUARY 1, 2024

Car Wars is announcing new and upcoming technology advancements at NADA 2024, Feb. Car Wars said in a press release its mission is to maximize the vast potential of AI and large language models while strongly utilizing the human element at the core of their approach.

Service Advisor 52

Service Advisor Car Utilities Customer Service 52

Brake & Front End

AUGUST 22, 2024

When I was a rookie service advisor, I quickly pulled out my calculator and reworked the estimate in hopes of getting the customer to approve the repair over the phone. During one of these phone calls, my manager sensed my frustration and tapped me on the shoulder. “Can I replace just the broken spring or strut?”

Service Advisor 130

Service Advisor Software Vehicle Management 130

AutoSuccess

FEBRUARY 23, 2024

“With this integration, dealers can eliminate costly time and expense at their loaner car desk and provide a streamlined experience between a service advisor and vehicle owner.

Service Advisor 52

Service Advisor Management Vehicle Automotive 52

Shop Marketing Pros

OCTOBER 27, 2023

insert sad trombone sound ] So we go from months where everyone is happy, maybe even a little overwhelmed with work, to the following months where people are stressing out and the sky is falling because car count is down. Does your website display in the search results when someone in your local area searches for the services you provide?

Auto Repair 235

Auto Repair Auto Repair Shop Car Media 235

Shop Marketing Pros

SEPTEMBER 6, 2023

I was great at fixing cars but I knew nothing about running a business. The podcast interviews successful automotive aftermarket service professional entrepreneurs to discover their business success stories. I thought coaches were only for athletes, and what the heck is a 20 Group?

Auto Repair 246

Auto Repair Auto Repair Shop Automotive Mechanic 246

Shop Marketing Pros

JULY 7, 2023

When people want their car fixed, they don’t just go to any auto repair shop. They look for a business known for its exceptional service quality and ability to deliver outstanding results. Even if that perfectly describes your top-tier automotive service center , potential customers might not know it unless you have a proven process.

Auto Repair Shop 130

Auto Repair Shop Auto Repair Diagnostic Testing Service Advisor 130

Brake & Front End

NOVEMBER 21, 2023

This relative got to work and rose in responsibility, moving from lube tech to service advisor and eventually to assistant manager. Morale began to suffer and car count fell, though the average RO dollars went up to cover some of the lost revenue from car count. However, things weren’t as rosy as they appeared.

Lube Tech 130

Lube Tech Management Service Advisor Auto Repair 130

Auto Remarketing

OCTOBER 2, 2024

The last couple of years, automotive dealers were making record profits from car sales. Inventory Management —Flooring plan management: A dealer’s flooring costs are one of the highest line-item costs on the P&L. And that analysis should not be limited to new cars.

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Retail Utilities Management Service Advisor 98

Girls Auto Clinic

SEPTEMBER 8, 2022

If you live in Pennsylvania and drive a car, you are familiar with those two stickers on the bottom left corner of the windshield. Of course, they’re an eye sore, but these stickers ensure your car is safe to drive for you, your passengers, other drivers, and the environment. One sticker certifies the car is safe to drive on PA roads.

Check Engine Light 130

Check Engine Light Emissions Testing Engineering Vehicle 130

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

Tire Review Magazine

OCTOBER 1, 2024

The company said its guide contains complete information on alignment and ADAS procedures for hundreds of vehicle models from 2006 through the present, allowing service advisors to quickly identify the necessary equipment for performing the work.

Engineering 52

Engineering Service Advisor Management Vehicle 52

AutoSuccess

AUGUST 27, 2024

Proactive Dealer Solutions (PDS), a leader in automotive business development and training and recently acquired by Better Car People (BCP), has announced the integration of its advanced digital voice assistant, Brooke.ai, with Dealer-FX, a premier service lane technology provider. 24/7 Availability : Brooke.ai The post Brooke.ai

Service Advisor 52

Service Advisor Customer Service Utilities Management 52

Autoflow

DECEMBER 14, 2023

By now, most shops use shop management software to optimize workflows and processes. With so many cars and customers coming and going, keeping track of repair orders can overwhelm any organized team. Work Order Management – Keep track of whether a car awaits parts, sits on a hoist or is ready for pickup.

Auto Repair 105

Auto Repair Mechanic Auto Repair Shop Software 105

AutoSuccess

MAY 29, 2024

Don is the author of “Why Auto Service Departments Fail to Grow – The real reasons why & the simple techniques for consistent growth.” He also shares strategies for managing chaos in service departments, including proper scheduling and preparation, and explains how a well-organized shop can aid in technician retention.

Consulting 40

Consulting Service Advisor Car Dealership Management 40

Auto Alternative

NOVEMBER 14, 2024

Understanding the Importance of Regular Oil Changes One of the most well-known advice for car owners is to keep up with regular oil changes to maintain their vehicle’s health. By following these guidelines, you’re ensuring that you’re maintaining the car as its engineers intended.

Oil Change 52

Oil Change Car Consulting Engineering 52