AutoShopOwner

FEBRUARY 14, 2024

And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. So why do so many service advisors struggle with this? First, many struggle with it. Why, they focus on the customer right in front of them.

Service Advisor 130

Service Advisor Car IT 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

Service Advisor 94

Service Advisor Automotive Technical Automotive Services 94

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 91

Service Advisor Automotive Technical Finance 91

Auto Service World

JANUARY 28, 2025

Service advisors: The key to customer understanding While technicians are essential in identifying issues, the service advisors role is to bridge the gap between the shop and the customer. Service advisors should take as much time reviewing and presenting the inspection as technicians spend performing it.

Service Advisor 214

Service Advisor Vehicle Automotive Consulting 214

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective. Effective communication and leadership skills are essential for this role.

Service Advisor 261

Service Advisor Finance Auto Mechanic Training Management 261

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Benefits of a Stock Clerk Career After Service Advisor Training Stock clerks enjoy many career benefits. Service advisor training graduates can enjoy many career benefits as stock clerks.

Service Advisor 81

Service Advisor Automotive Management Car 81

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

Service Advisor 130

Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

Service Advisor 52

Service Advisor Automotive Services Automotive Technical 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Education 52

Shop Marketing Pros

DECEMBER 6, 2023

They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth.

Service Advisor 130

Service Advisor Auto Repair Car IT 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.

Finance 263

Finance Service Advisor Education A Tech 263

Institute for Automotive Business Excellence

AUGUST 18, 2022

This is because you are painting a picture of pleasure on one end - “Your car will last longer, you will get to where you are going safely, and everything will be stress free” - while there is pain on the other end -“Your car will inevitably fail and it never happens in the right place, or at the right time, with the right people in the car.”

Service Advisor 52

Service Advisor Car Vehicle IT 52

AutoShopOwner

JULY 12, 2024

But, when they are challenged, asking about car counts, it becomes clear that something else may be happening. For the most part, car counts are the same, maybe slipped a little for some shops. Service advisors have become complacent? But, perhaps the biggest stat is the drop in ARO and sales. So, what is happening?

Service Advisor 130

Service Advisor IT Car 130

AutoShopOwner

APRIL 4, 2024

But, when we looked at his car counts, it was steady with no decrease. In fact, car counts were slightly higher than normal for last month. After a proactive approach of reviewing the appointment and vehicle history, the service advisors were able to discuss with their customers past recommendations and increase sales.

Service Advisor 130

Service Advisor Car Vehicle IT 130

AutoShopOwner

NOVEMBER 13, 2023

I followed up with another question, "Have car counts slipped?" He replied, 'Funny you should ask, car counts are good, in fact, very steady. Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Car 130

AutoShopOwner

NOVEMBER 15, 2024

The typical auto repair shop has consistent car counts, a calendar booked out for at least a few days, and in many cases, booked a week or more. While other car companies were looking for ways to cut costs, Chrysler made a bold decision to focus on building more affordable cars and improving overall efficiencies. hours per side.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Customer Service 130

Auto Service World

JANUARY 16, 2025

Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. The post <span style=color:#ff0000>From the Magazine:</span> Delivering value appeared first on Auto Service World.

Service Advisor 263

Service Advisor Automotive Services Management Professional Services 263

Brake & Front End

JULY 19, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from ShopOwner recently spoke with Drew Jablonowski from Garage Gurus , a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Service Advisor 130

Service Advisor Automotive Services Automotive Management 130

Tomorrow's Technician

JULY 18, 2024

The professional automotive service industry is one where constant learning and training are indispensable. Doug Kaufman from Garage Gurus recently spoke with Drew Jablonowski, a seasoned expert in the field, about the importance of training for service advisors, technicians, and shop owners.

Automotive 130

Automotive Service Advisor Automotive Services Management 130

Auto Service World

SEPTEMBER 19, 2024

12 kicked off with Alan Beech from Beech Consulting and an occasional contributor to CARS magazine. He dove into strategies to improve your business and be better prepared for the fall and winter by offering strategies for better inspections, tire sales, customer service, labour rate and more. The three-day event starting on Sept.

Technical 147

Technical Management Service Advisor Consulting 147

Automotive Training Centre

MARCH 5, 2024

Mechanics are not just about fixing cars; they are critical in maintaining vehicles’ safety, efficiency, and performance. To start, prospective apprentices should research and understand the different specializations within the field, such as automotive service technicians, auto body repair technicians, and automotive service advisors.

Mechanic 264

Mechanic Apprenticeship Education Automotive Repair 264

Brake & Front End

OCTOBER 28, 2024

If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a service advisor along for the ride.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

Business Actualization

AUGUST 5, 2024

As auto shops focus on the final result of a "fixed car," marketing agencies should focus on driving valuable leads through phone calls and form submissions. Visibility into the keywords that generated a phone call not only helps with a clear look at what is working but can also be valuable to service advisors during the sales process.

Auto Repair Shop 219

Auto Repair Shop Auto Repair Service Advisor Automotive Repair 219

Solera

JUNE 25, 2024

For example, an electric vehicle (EV) doesn’t require the same service intervals as a gas-engine car. Access to a labor time guide that quantifies how long an EV repair takes could prove invaluable for technicians, service advisors, and customers alike. Why Use a Mechanic Labor Time Guide?

Mechanic 130

Mechanic Auto Repair Shop Service Advisor Auto Repair 130

Shop Marketing Pros

SEPTEMBER 18, 2023

Your Comeback Rate Is Too High Auto repair shops are in the business of fixing cars. It makes sense that you have to actually fix the cars with expert craftsmanship to have a successful auto repair business. You have to be very honest with yourself about this one because most shop owners think their service advisors are pretty good.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Car 130

AutoShopOwner

MAY 16, 2023

This was to ensure the safety of every customer no matter what the car was brought in for. For example: If a customer complains of a vibration or drive line noise, the service advisor must explain and sell the appropriate test procedure for that particular problem.

Vehicle 100

Vehicle Service Advisor Auto Repair Car 100

Tomorrow's Technician

NOVEMBER 7, 2024

If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. In 2013, BMW predicted that car keys could be used for other tasks than starting the vehicle.

Service Advisor 130

Service Advisor Vehicle Car IT 130

AutoSuccess

MARCH 11, 2025

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.

Service Advisor 52

Service Advisor Car Dealership Management Utilities 52

Brake & Front End

OCTOBER 3, 2023

Your customers have questions about a lot of components on, in and under their cars. Service advisors know that answering those questions by offering facts about advancements in technology mean smoother, safer vehicles. Cars and the systems that relied on power were much more forgiving of “almost good enough.”

Service Advisor 130

Service Advisor Electronics Vehicle Electric Vehicles 130

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

AutoSuccess

FEBRUARY 1, 2024

Car Wars is announcing new and upcoming technology advancements at NADA 2024, Feb. Car Wars said in a press release its mission is to maximize the vast potential of AI and large language models while strongly utilizing the human element at the core of their approach.

Service Advisor 52

Service Advisor Car Utilities Customer Service 52

Automotive Management Network

NOVEMBER 30, 2020

Do your service advisors take time to explain repairs or the necessity of repairs? The Role of the Service Advisor in Customer Education Customer education is primarily the role of your shop’s service advisors. How should service advisors educate customers? This is an important distinction.

Education 52

Education Service Advisor Auto Repair Shop Management 52

Brake & Front End

FEBRUARY 7, 2024

CC: How many times has this happened to you: your customer drives up in a car with the check engine light illuminated. Naturally, as an experienced service advisor you ask about what the car is experiencing. Simple right?

Check Engine Light 130

Check Engine Light Service Advisor Software Engineering 130