Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) Two expos were held the HiTech Tool Expo saw tool exhibitors show off the latest offerings.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

Auto Service World

NOVEMBER 7, 2024

The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner.

Service Advisor 130

Service Advisor Car Automotive Auto Repair 130

AutoShopOwner

JANUARY 6, 2024

We judge our shop's production by car counts and billable labor hours. But isn't this dependent on the ability of the Service Advisor to get write-ups done, cars dispatched, make sales, handle phone calls, walk-ins, etc.? If the service advisor's load increases, doesn't this affect overall shop production?

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Service Advisor Car 130

Bolt on Technology

APRIL 1, 2025

The job title on your business card may say service advisor, but what does that mean? Do you handle scheduling jobs? Are you the one who keeps in contact with the customers, giving them updates and bad news and asking for upsells? Do you handle repair approvals? There are always problems you dont expect.

Service Advisor 52

Service Advisor Auto Repair Software Management 52

AutoShopOwner

FEBRUARY 14, 2024

And those that do book the next appointment at car delivery increase sales, maintain car counts, and have a better ROI. So why do so many service advisors struggle with this? First, many struggle with it. Why, they focus on the customer right in front of them.

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Service Advisor Car IT 130

Auto Service World

APRIL 15, 2025

CARS magazine reached out to leaders in the automotive repair and service sector of the automotive aftermarket to ask them about their thoughts about the industry over the next 12 months. The post <span style=color:#ff0000>CARS Executive Outlook:</span> Mark Pereira appeared first on Auto Service World.

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Car Auto Repair Shop Auto Repair Service Advisor 130

CATI

JANUARY 25, 2024

Hello, future service advisors! If you’re considering a career in the automotive industry and are considering service advisor training, then you’re in for an interesting automotive career full of opportunities. Confidence builds customer trust after service advisor training. Let’s find out.

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Service Advisor Automotive Automotive Services Technical 111

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

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Service Advisor Automotive Technical Finance 105

Auto Service World

SEPTEMBER 2, 2024

CARS magazine is launching a new survey to get the opinions of automotive technicians and service advisors from shops across Canada. The goal is to share your thoughts in the October issue of CARS so your bosses, employers and industry partners what’s on the minds of the people who keep their businesses going.

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Service Advisor Automotive Technician Management Automotive 250

Auto Service World

MARCH 25, 2025

So when they pay up and are on their way, they take a look at what was done to their car and havent got the slightest clue. Imagine that car belongs to your grandmother, said Alan Beech, an aftermarket coach and consultant with Beech Consulting. Does she even know where it is on the car?

Consulting 194

Consulting Service Advisor Retail Technical 194

Auto Service World

JANUARY 21, 2025

As well, the business will need to produce enough profit to hire a replacement for the owner, if they work in the business as a tech or service advisor. Erin Vaughan is the owner of Kinetic Auto Service in Regina This article originally appeared in the December 2024 issue of CARS magazine.

Finance 263

Finance Service Advisor Education A Tech 263

Shop Marketing Pros

APRIL 22, 2025

If youre new or going through a slow period, they can give your car count a quick boost. You have strong service advisors Your team knows how to turn first-time coupon users into loyal, repeat customers. Luxury Loaner Cars: High-end customers dont want to drive an economy rental while their car is in the shop.

Auto Repair 130

Auto Repair Auto Repair Shop Service Advisor Oil Change 130

CATI

DECEMBER 28, 2023

Several excellent entry-level positions exist for students completing service advisor training to explore. Benefits of a Stock Clerk Career After Service Advisor Training Stock clerks enjoy many career benefits. Service advisor training graduates can enjoy many career benefits as stock clerks.

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Service Advisor Automotive Management Car 102

AutoShopOwner

NOVEMBER 15, 2024

The typical auto repair shop has consistent car counts, a calendar booked out for at least a few days, and in many cases, booked a week or more. While other car companies were looking for ways to cut costs, Chrysler made a bold decision to focus on building more affordable cars and improving overall efficiencies. hours per side.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Customer Service 130

Automotive Training Centre

JANUARY 23, 2024

Successful dealerships boast a sales team that can close deals and provide outstanding customer service. In this blog post, we examine the different functions within a car sales setting and highlight how each member contributes to the success of the collective. Effective communication and leadership skills are essential for this role.

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Service Advisor Finance Auto Mechanic Training Management 260

Auto Service World

JANUARY 16, 2025

Thus, there is a fine balance and an art for the owner or service advisor to navigate these interconnected dynamics within the estimation, and checkout process. The post <span style=color:#ff0000>From the Magazine:</span> Delivering value appeared first on Auto Service World.

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Service Advisor Automotive Services Management Professional Services 263

Brake & Front End

OCTOBER 28, 2024

If the service advisor has a KeyReader pad on their desk, initial vitals can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. It’s the electronic equivalent of having a service advisor along for the ride.

Service Advisor 130

Service Advisor Oil Change Vehicle Electronics 130

CATI

OCTOBER 26, 2023

The automotive industry, often visualized by roaring engines, sleek designs, and the thrill of the open road, has another equally important facet that often operates behind the scenes but plays a critical role in the overall customer experience – the service advisor. In this role, active listening is as critical as clear articulation.

Service Advisor 59

Service Advisor Automotive Technical Finance 59

Shop Marketing Pros

AUGUST 7, 2024

Brian explores how this approach can influence your marketing efforts, customer service, and overall shop success. He shares real-life examples of missed opportunities, highlighting the importance of proper service advisor training and the need to always look for ways to turn a “no” into a positive response.

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Service Advisor Auto Repair Auto Repair Shop Air Conditioning 130

Institute for Automotive Business Excellence

AUGUST 5, 2024

In the ever-evolving automotive industry, the role of a service advisor is both challenging and rewarding. As the bridge between the customer and the service department, a service advisor's ability to communicate effectively, build trust, and manage technical information is crucial.

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Service Advisor Automotive Services Automotive Technical 52

Tomorrow's Technician

NOVEMBER 7, 2024

If the service advisor has a KeyReader pad on their desk, initial can be obtained from the key. If the vehicle has a Display Key, the owner can view the recommended services and vehicle status on the key’s LCD display. In 2013, BMW predicted that car keys could be used for other tasks than starting the vehicle.

Service Advisor 130

Service Advisor Vehicle Car IT 130

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

Institute for Automotive Business Excellence

AUGUST 1, 2024

In the bustling world of automotive service, trust is the invisible yet powerful force that fuels lasting relationships between service advisors and their customers. Without it, even the most skilled advisors may struggle to retain customers and secure repeat business.

Service Advisor 52

Service Advisor Automotive Services Technical Automotive 52

Shop Marketing Pros

DECEMBER 6, 2023

They highlight four signs that a business may not be ready for marketing, including a high comeback rate, poor phone skills of service advisors, low Average Repair Order (ARO), and low or no profits. They stress the need to address these issues before focusing on marketing and business growth.

Service Advisor 130

Service Advisor Auto Repair Car IT 130

Auto Service World

NOVEMBER 21, 2024

Similar approaches are necessary to ensure the recruitment and retention of top-tier talent, including skilled technicians, service advisors, and branch managers, whether in a corporate environment or within a franchise structure. It requires a well-rounded strategy that addresses the needs of the business and its people.

Service Advisor 130

Service Advisor Automotive Services Management Automotive 130

CATI

AUGUST 3, 2023

If you’re a car lover with a knack for service and administration, you could provide plenty of value to an automotive team and pave the way to an extremely lucrative and fulfilling career. Automotive service advisors are professionals who connect customers with the right service and technician for their needs.

Service Advisor 52

Service Advisor Automotive Services Automotive Customer Service 52

AutoSuccess

MARCH 11, 2025

A Guide for New Car Dealerships Dealerships are constantly exploring ways to enhance customer retention and leverage every opportunity. While much emphasis is placed on acquiring new customers through extensive advertising, an equally crucial aspect often gets overlooked the power of effective service call management.

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Service Advisor Car Dealership Management Utilities 52

Institute for Automotive Business Excellence

AUGUST 18, 2022

This is because you are painting a picture of pleasure on one end - “Your car will last longer, you will get to where you are going safely, and everything will be stress free” - while there is pain on the other end -“Your car will inevitably fail and it never happens in the right place, or at the right time, with the right people in the car.”

Service Advisor 52

Service Advisor Car Vehicle IT 52

Auto Service World

MARCH 25, 2025

As a mobile business owner, you’re not just a technician youre also a service advisor, parts technician, payroll manager, ambassador and accountant. The key advantage of running a mobile business is that the revenue goes directly to you. But and a big one that freedom comes with much responsibility.

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Automotive Technician Automotive Service Advisor Mechanic 165

Auto Service World

MARCH 18, 2025

Build your shop business to run the way you want it to run but dont let it run you In this months column, Id like to address a comment that was made in the October issue of CARS regarding my advice on how to run a shop. And we will continue to provide the best service we can to our clients, regardless of what changes come in the future.

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Service Advisor Management Car IT 130

AutoShopOwner

JULY 12, 2024

But, when they are challenged, asking about car counts, it becomes clear that something else may be happening. For the most part, car counts are the same, maybe slipped a little for some shops. Service advisors have become complacent? But, perhaps the biggest stat is the drop in ARO and sales. So, what is happening?

Service Advisor 130

Service Advisor IT Car 130

AutoShopOwner

NOVEMBER 13, 2023

I followed up with another question, "Have car counts slipped?" He replied, 'Funny you should ask, car counts are good, in fact, very steady. Complacency can set in when the good times are perceived as the norm and likely to continue, and the staff, particularly service advisors, don't stick to the sales process.

Auto Repair Shop 130

Auto Repair Shop Service Advisor Auto Repair Car 130

AutoSuccess

MARCH 17, 2025

Customer satisfaction is directly related to dealership efficiency, so busy service departments are in need of a one-stop solution to streamline processes and build customer trust. BMW of El Cajon in El Cajon, California, is a mid-size dealership with around 30 technicians and 10 service advisors.

Service Advisor 64

Service Advisor Vehicle Management Customer Service 64

Shop Marketing Pros

FEBRUARY 10, 2025

Its not just about fixing cars; its about creating trust and adding value to customers in ways they dont expect. Youre a trusted partner in maintaining their car and their peace of mind. Heres a simple rule of thumb: If you want to churn through as many cars as possible, this may not be your path. Seeing their reaction?

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Auto Repair Shop Auto Repair Media Mechanic 130

AutoShopOwner

APRIL 4, 2024

But, when we looked at his car counts, it was steady with no decrease. In fact, car counts were slightly higher than normal for last month. After a proactive approach of reviewing the appointment and vehicle history, the service advisors were able to discuss with their customers past recommendations and increase sales.

Service Advisor 130

Service Advisor Car Vehicle IT 130

AutoFix

MARCH 19, 2025

In the auto repair industry, customer service is just as important as technical expertise. One of the biggest challenges shop owners and service advisors face is handling difficult conversationsespecially when customers express frustration or assign blame for vehicle issues. You Fixed My Car, and Now Something Else Is Wrong!

Service Advisor 52

Service Advisor Auto Repair Shop Auto Repair Customer Service 52

AutoSuccess

MARCH 20, 2025

Porsche Cars North America, Inc. Customer Service Index Study (CSI). Porsche also earned the top spot in the premium car categories for the second year in a row along with winning Premium Overall and Premium SUV this year. Customer Service Index Study appeared first on AutoSuccessOnline. The post Porsche Tops J.D.

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Customer Service Service Advisor Vehicle Car 52