Automotive Training Centre

SEPTEMBER 20, 2023

However, customer service representatives play a pivotal role in ensuring that the wheels keep turning literally and metaphorically. After undergoing dispatch training, a customer service rep in this sector is well-equipped to handle a range of tasks, from managing freight logistics to ensuring vehicle uptime.

Customer Service 278

Customer Service Transportation Auto Mechanic Training Automotive 278

Automotive Training Centre

JULY 11, 2023

Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customer service cannot be understated. This shift has propelled customer service to the forefront of business success.

Customer Service 246

Customer Service Auto Mechanic Training Automotive Mechanic 246

Automotive Training Centre

NOVEMBER 6, 2024

Becoming a successful body shop owner requires a blend of skills that cover everything from inventory management to customer service. With inventory in check, the next priority is building strong customer relationships. Beyond customer relations, financial literacy is key to managing a successful shop.

Finance 290

Finance Customer Service Technical Management 290

Auto Service World

MARCH 26, 2025

This investment will include functions such as customer service, supply chain operations, talent acquisition and marketing innovation showing that AI has expanded beyond traditional IT applications. By 2025, surveyed companies plan to allocate an average of 3.32 per cent of their revenue to AI.

Retail 256

Retail Customer Service Transportation Management 256

Tomorrow's Technician

JULY 11, 2024

Today’s business world is highly competitive, and among the many reasons customers come to your store, customer service is one of the most important aspects that affects their return. If you’re on the phone with a customer at the counter, keep one eye on the door and maintain eye contact.

Customer Service 130

Customer Service IT 130

AutoSuccess

MARCH 20, 2025

Customer Service Index Study (CSI). Porsche outscored the competition in each of the CSI Voice of the Customer categories by wide margins: Service Advisor, Service Facility, Service Initiation, Service Quality and Vehicle Pick-Up. Customer Service Index Study appeared first on AutoSuccessOnline.

Customer Service 52

Customer Service Service Advisor Vehicle Car 52

Institute for Automotive Business Excellence

JANUARY 13, 2025

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and procedures; it requires consistent, thoughtful execution that embodies the company's values and commitment to its customers.

Customer Service 52

Customer Service Auto Repair Shop Auto Repair Management 52

Auto Service World

NOVEMBER 26, 2024

Almost two-thirds (62 per cent) of women reported feeling uncomfortable visiting a garage alone, raising concerns about both workplace culture and customer service. One in four women said they know someone who has experienced sexism either while driving or at a service shop.

Automotive 282

Automotive Automotive Repair Auto Repair Customer Service 282

Auto Service World

MARCH 13, 2025

Service advisors had the chance to take classes on topics like customer service and selling strategies. At the Overland Park Convention Centre, management training looked at how owners can improve their business by way of training in topics such as financial, leadership, artificial intelligence and more.

Service Advisor 263

Service Advisor Management Customer Service Technical 263

AutoSuccess

FEBRUARY 11, 2025

Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. Power Dealer of Excellence Program (SM), which recognizes a select number of vehicle dealerships throughoutthe U.S.that provide exceptional customer service.

Customer Service 52

Customer Service Car Retail Automotive 52

Automotive Training Centre

APRIL 11, 2025

A career as an auto parts specialist is a fantastic choice if you love the automotive world and want to combine technical knowledge with customer service skills. Employers in the automotive industry are looking for candidates who can efficiently manage inventory, help customers, and work well in a fast-paced environment.

Software 153

Software Customer Service Technical Automotive 153

Automotive Training Centre

DECEMBER 18, 2024

A successful auto body shop owner can see opportunities and take the lead Strong Customer Relationship Skills Owning an auto body shop is about connecting with people. Successful shop owners know how to listen to their customers, explain repair processes simply, and provide top-tier customer service.

Auto Body Shop 278

Auto Body Shop Body Repair Technical Management 278

Auto Service World

APRIL 9, 2025

I am so pleased to have Eldon and Tiffany take ownership of Bumper to Bumper Elmac Auto Electric and continue the tradition of customer service excellence as a locally owned and family-operated business in Red Deer, McIntosh said.

Electricity 179

Electricity Finance Customer Service Technical 179

Automotive Training Centre

APRIL 10, 2025

A strong auto mechanic school will also teach customer service best practices. Communicate With Confidence and Clarity Luxury car owners expect a higher standard of service, not just in technical skill but in communication. A strong auto mechanic school will also teach customer service best practices.

Auto Mechanic Training 153

Auto Mechanic Training Mechanic Vehicle Electronics 153

Auto Service World

APRIL 8, 2025

Losing a key team member can disrupt customer service and hurt financial performance. Whether its improving the customer experience or using better tools for repairs, staying up to date with the latest tech is key. It has the potential to improve both diagnostics and customer service.

Car 130

Car Customer Service Automotive Repair Auto Repair 130

Automotive Training Centre

JANUARY 9, 2025

ATCs emphasis on shop training and industry-relevant instruction ensures that students not only learn the technical aspects of auto repair but also understand the importance of delivering excellent customer service.

Auto Repair 298

Auto Repair Auto Mechanic Training Mechanic Auto Repair Shop 298

Auto Service World

DECEMBER 5, 2024

Price remains crucial in the car buying process, yet excellent customer service can be more significant. As car buyers frequent online marketplaces, with 64 per cent of new car buyers visiting two to five times and used vehicle buyers eleven times or more, dealers must tailor strategies to meet their needs.

Car 130

Car Customer Service Entertainment Manufacturing 130

Automotive Training Centre

DECEMBER 6, 2024

ATCs training equips you with the essential skills needed for this transition, including expertise in parts pricing, service charges, and computerized parts management. Youll also develop strong customer service and communication skills, which are vital for managing staff and client relationships.

Insurance 256

Insurance Management Automotive Technical 256

Automotive Training Centre

NOVEMBER 13, 2024

Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills. The automotive industry is built on a foundation of skilled professionals who bring dedication, precision, and passion.

Automotive 264

Automotive Mechanic Alternative Fuels Education 264

Automotive Training Centre

JUNE 7, 2024

Showcasing your technical knowledge helps you demonstrate your readiness to tackle the complexities of the automotive industry and provide exceptional customer service. Customer Service Skills In the auto parts industry, excellent customer service skills are as important as technical knowledge.

Technical 264

Technical Customer Service Management Retail 264

Automotive Training Centre

APRIL 3, 2025

From diagnostics to customer service tips, Pauls mentorship is helping Brady develop into a well-rounded mechanic. Brady credits Paul with helping him feel ready for life after graduation. Hes always willing to help you, and that goes a long way in the trade, he says.

Mechanic 249

Mechanic Auto Mechanic Training Technical Automotive 249

Auto Service World

MARCH 31, 2025

The national OEM parts broker, representing more than 400 dealers across Canada, announced that Fyfe, with 15 years of experience in the collision repair industry, is known for her customer service and relationship-building skills, she has a process-driven approach and is dedicated to supporting collision centers and dealerships across B.C.

Management 130

Management Collision Repair Customer Service 130

Automotive Training Centre

FEBRUARY 5, 2025

This knowledge of inventory management, parts compatibility, and customer service will set you apart from competitors who may lack this expertise. As a graduate of ATC Surreys Auto Parts and Warehousing program, your training will provide a strong foundation for this venture.

Automotive 285

Automotive Management Education Media 285

Automotive Training Centre

OCTOBER 16, 2024

This role is critical in maintaining efficient operations within the service department, as delays in part availability can lead to longer repair times and dissatisfied customers. Beyond inventory management, parts managers handle customer service, assisting technicians and customers in finding the needed parts.

Management 252

Management Customer Service IT Automotive 252

Auto Service World

OCTOBER 28, 2024

ASLA’s efforts led to the successful launch of a new distribution center, improving delivery times and customer service, which bolstered the automotive aftermarket in Latin America. The aim was to create an efficient organization, expand product offerings, and increase business in Central America, South America and the Caribbean.

Customer Service 130

Customer Service Automotive 130

AutoShopOwner

APRIL 15, 2025

Do you find your shop doesnt even come up on Google search like the big shops or chains and delivering great customer service is hard, especially when youre busy or short staffed? Do you find it hard to keep customers coming back?

Car 130

Car Customer Service IT 130

Automotive Training Centre

DECEMBER 29, 2023

Service advisor roles are best for sociable car lovers with a penchant for customer service and consulting. It’s the perfect entry-level position for anyone who wants to develop a broad knowledge of various automotive services.

Service Advisor 289

Service Advisor Automotive Services Auto Mechanic Training Customer Service 289

Solera

JULY 25, 2024

Respond professionally to negative reviews to show you care about customer feedback and are committed to fixing issues. Encourage happy customers to leave positive reviews to balance out any negative ones. Providing Exceptional Customer Service Excellent customer service is vital to a strong reputation.

Customer Service 245

Customer Service Media Management IT 245

BayIQ

JULY 16, 2024

As the automotive industry and design styles continue to evolve, modern auto repair shop designs are becoming essential for delivering superior customer service and maintaining efficient operations.

Auto Repair Shop 235

Auto Repair Shop Auto Repair Customer Service Automotive 235

Auto Service World

NOVEMBER 4, 2024

Cloud shop management system Tekmetric and customer relationship management Shopgenie announced the two companies have merged. and Canada, merging operations management with advanced customer service tools to drive business growth and improve customer experience.

Management 130

Management Customer Service Auto Repair 130

Automotive Training Centre

AUGUST 20, 2024

The job involves a mix of technical knowledge and customer service, where understanding complex automotive systems is as crucial as understanding customer needs. Practice your skills in real-world scenarios by taking every customer interaction as a learning opportunity.

Customer Service 289

Customer Service Technical Automotive Retail 289

Automotive Training Centre

FEBRUARY 1, 2024

Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customer service efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.

Service Advisor 262

Service Advisor Customer Service Auto Mechanic Training Automotive 262

Automotive Training Centre

MAY 3, 2024

This technology is being harnessed in the automotive sector to revolutionize everything from vehicle design and manufacturing to customer service and marketing strategies. AI chatbots, for instance, can handle customer inquiries, schedule appointments, and provide customized maintenance tips.

Retail 259

Retail Automotive Customer Service Auto Mechanic Training 259

Automotive Training Centre

APRIL 1, 2025

Formal auto mechanic training offers a faster, structured approach to mastering essential skills Certification and Licensing Requirements in Canada To work as an automotive service technician in Canada, most provinces require certification.

Mechanic 212

Mechanic Auto Mechanic Training Apprenticeship Electronics 212

Automotive Training Centre

AUGUST 9, 2024

Effective communication : Communication is crucial for interacting with customers, suppliers, and colleagues. Parts specialists must be able to explain technical information and provide excellent customer service. Customer service: A key area where parts specialists excel. Contact ATC Surrey for more information.

Technical 244

Technical Customer Service Management Automotive 244

CATI

DECEMBER 26, 2024

You must manage finances, market your services, and ensure smooth day-to-day operations. Handling customer service and maintaining relationships. For example, keeping customers informed about repair timelines and providing detailed explanations of the work being done can go a long way in earning their trust.

Auto Body Shop 111

Auto Body Shop Technical IT Collision Repair 111

Auto Service World

MARCH 21, 2025

This might involve improving the efficiency of their operations and strategies to deliver exceptional customer service. To emerge stronger from a pressured economy, jobbers, distributors and suppliers should focus on strengthening their core business.

Customer Service 130

Customer Service Vehicle Automotive Car 130