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Customers today have access to a wide range of options and resources to research, compare, and make informed decisions, so the role of exceptional customerservice cannot be understated. This shift has propelled customerservice to the forefront of business success.
Effective Warranty Administrators are vital in handling issues related to product warranties, applications, and claims, a significant part of a company’s operations and customerservice efforts. Warranty Administrators often liaise between customers, service departments, and manufacturers.
Today’s scan tools rely on it for their technician assistance features, service information and databases, and many of them are designed to communicate with proprietary software applications, to share information and data with service advisors. It’s excellent customerservice. Most monitors are pass or fail.
By investing time in customers, you put yourself in a position to bring in even more business. What is digital inspection software? Comparatively, digital vehicle inspection software allows a tech to take photos and videos of the car on the hoist. He or she then shares it seamlessly with all staff and the customer.
With platforms like Autoflow’s digital vehicle inspection (DVI) software, auto repair shops deliver convenience while showcasing their expertise. That way, customers can see what work is done, then get on with their busy days. To view or send inspection reports, click the orange DVI button to open and review the document.
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