AutoSuccess

NOVEMBER 1, 2024

Consumers filed 2,821 consumer complaints in the “vehicle loan or lease category” between June 1st, 2024, and September 1st, 2024. The CFPB has been intensifying its efforts to combat what it terms “junk fees” across various financial products and services, including those in the automotive industry.

Finance 52

Finance Insurance Automotive Management 52

AutoSuccess

DECEMBER 7, 2023

One such process is the time-consuming vehicle registration and ownership transfer process. In some states, dealers can pass fees related to outsourcing title work onto the customer, potentially turning it into a profit center. This crucial aspect of the sales process requires speed, accuracy and expert knowledge.

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Car Dealership Finance Automotive Marketing Customer Service 97

Auto Service World

SEPTEMBER 28, 2024

Document all projected costs clearly, aligning them with your financial resources. Consider the population’s size, age distribution, and income levels to guarantee a strong customer base. Look for locations with high vehicle ownership rates and minimal competition. This is a critical investment for peace of mind.

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Tomorrow's Technician

JANUARY 29, 2024

That may be easier said than done, because it takes a lot of time to understand both the scan tool and how well it interacts with the vehicles you’re working on, but there are a few factors that can help you dive a little deeper into the functions at your fingertips. It’s excellent customer service.

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AutoSuccess

JULY 16, 2024

Now, end customers can get updates on their vehicle shipments from dispatch to delivery, with 24/7 access to shipment status and locations. This will allow shippers like Montway Auto Transport to reduce customer inquiries, limit negative feedback and provide top-shelf customer service quickly and effectively.

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AutoSuccess

OCTOBER 25, 2024

By Q1 2025, this pivot could lead to an uptick in the number of consumers looking to refinance their auto loans, especially those who financed vehicles during the higher-rate environment of 2022 and 2023. This includes the borrower’s financial information, vehicle details and loan terms. The result?

Finance 52

Finance Management Customer Service Electronics 52

Dent Mechanic Group

JULY 10, 2024

Encountering hail damage on your vehicle can be distressing, but knowing the right steps to take can alleviate stress and ensure a smooth repair process. Assess the Damage Following a hail storm, take the time to carefully inspect your vehicle for any signs of damage.

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Dent Mechanic Group

SEPTEMBER 28, 2023

When it comes to restoring your vehicle’s flawless appearance, choosing the right dent repair specialist is crucial. In this article, we’ll outline the essential factors to help you make an informed decision and ensure your vehicle receives expert care from a trusted professional.

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Insurance Customer Service Mechanic Consulting 52

AutoFix

AUGUST 6, 2024

Service Advisors: Selling With Their Own Wallet One critical aspect of running a successful auto repair shop is ensuring that your service advisors are not selling with their wallets. This means they should refrain from projecting their financial limitations onto customers. Provide options and prioritize repairs if necessary.

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AutoFix

JUNE 19, 2024

Key Responsibilities of a Service Writer Customer Interaction : Greeting customers and understanding their vehicle concerns. Explaining repair and maintenance services in a way that is easy for customers to understand. Creating Repair Orders : Documenting customer concerns and vehicle symptoms accurately.

Auto Repair Shop 52

Auto Repair Shop Auto Repair Service Advisor Technical 52

Autoflow

JUNE 6, 2023

With platforms like Autoflow’s digital vehicle inspection (DVI) software, auto repair shops deliver convenience while showcasing their expertise. That way, customers can see what work is done, then get on with their busy days. To view or send inspection reports, click the orange DVI button to open and review the document.

Automotive 52

Automotive IT Auto Repair Auto Repair Shop 52

The Mechanic Doctor

JANUARY 4, 2024

This document serves as a roadmap and covers essential areas such as: Market Analysis and Positioning: Understand the competitive landscape and identify your unique selling proposition. This could involve working with specific types of vehicles or providing unique services.

Car 52

Car Management Mechanic Technical 52

Autoflow

MAY 8, 2023

Digital vehicle inspections take the old paper checklist and modernizes it. They also record a list of suggested repairs for the future, creating an easily accessible digital record for each vehicle. As a result, service advisors can quickly get updates and share them with clients. What is digital inspection software?

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Auto Repair Auto Repair Shop Software Service Advisor 52