Customer Service Download Education 
Brake & Front End
JUNE 20, 2024
MPA has released two new Part Smart training videos recognizing the importance of educating both installers and everyday drivers about vehicle repair. For additional learning, MPA has created a Starting and Charging 101 landing page ( [link] ) featuring FAQs and downloadable resources.
Automotive Maintenance and Repair Association
JANUARY 30, 2019
Although this is probably not completely surprising,it is an important element to consider as you purchase diagnostic and other equipment or develop training for customer service professionals and vehicle service technicians. Excerpt from Undercar Digest Download File undercar-digest-january-2019.pdf pdf – 72.83
Auto Service World
MARCH 6, 2025
Digital touchpoints offer one way for shops to deliver even better customer service. For example, self-serve kiosks or tablets can speed up customer check-ins and help build more robust, easily searchable digital records.
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