Customer Service Education Service Advisor 
Automotive Training Centre
MARCH 14, 2024
A career after service advisor training presents an intriguing intersection of customer service and technical expertise, particularly within the automotive industry. A service advisor acts as a bridge between the customer and the technical team, requiring excellent interpersonal skills and a solid technical foundation.
AutoShopOwner
NOVEMBER 19, 2024
Training Investments: Clients invested in regular training programs for technicians, service advisors, and office staff. On-going education helps improve customer service, therefore boosting revenue. This boosted shop morale and employee performance!
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AutoFix
FEBRUARY 13, 2025
Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.
AutoSuccess
JANUARY 24, 2025
There is a profound need for more informed dealership sales and service staff to meet the expectations of EV owners and shoppers, said Greg Gates, chief operating officer at RockED. This collaboration will help ensure dealership personnel are equipped to serve the demand. 2 For decades, J.D.
Tire Review Magazine
MARCH 12, 2025
It was a natural transition to the sales counter and a service advisor position. What he loved most about the job was helping employees and customers figure out and solve their issues. Fox describes the tire industrys current state as one of consolidation, aimed at improving recognition and service.
AutoSuccess
JUNE 10, 2024
Robert Brooks, senior fixed operations product manager at Ally Financial, is helping lead the charge to help dealers retain customers and keep them coming back for service and repairs. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”
Shop Marketing Pros
SEPTEMBER 18, 2023
Once that happens, marketing has done its job and it’s time for sales and customer service to kick in. Most of our clients have great service advisors who have great phone skills, but we still run into situations where the marketing we’re doing is working but it’s not resulting in enough new work for the shop.
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