Automotive Training Centre

NOVEMBER 13, 2024

Today’s vehicles are computers on wheels, requiring technicians to be mechanically skilled and have a strong grasp of software and digital tools. Over the past 20 years, we’ve seen that the most successful technicians and industry leaders understand that customer service and teamwork are as vital as technical skills.

Automotive 264

Automotive Mechanic Alternative Fuels Education 264

Automotive Training Centre

MAY 3, 2024

The Rise of Generative AI in Automotive Design and Manufacturing Generative AI refers to artificial intelligence that can design software, predict outcomes, automate tasks, and even create human-like text based on the data it is fed. New automotive technology is transforming customer service and vehicle maintenance.

Retail 261

Retail Automotive Customer Service Auto Mechanic Training 261

Automotive Training Centre

APRIL 19, 2024

The responsibilities of a Fixed Operations Manager include managing service operations to ensure high-quality maintenance and repair services, overseeing the inventory and sale of auto parts and accessories, enhancing customer service, monitoring budgets, and leading the team to achieve departmental goals.

Management 264

Management Auto Mechanic Training Automotive Technical 264

CATI

DECEMBER 12, 2024

Enhanced Customer Service Telematics enhances the relationship between repair shops and customers by providing transparent, data-driven insights. Mechanics can explain issues using precise metrics and offer tailored solutions, improving trust and customer satisfaction.

Automotive Repair 97

Automotive Repair Mechanic Automotive Telecommunication 97

AutoFix

FEBRUARY 13, 2025

Personalized communication has become a crucial factor in building trust, ensuring transparency, and creating long-term customer relationships. For auto repair shop owners, mastering automotive customer service isnt just about answering questionsits about educating customers, setting realistic expectations, and making them feel valued.

Service Advisor 52

Service Advisor Auto Repair Auto Repair Shop Customer Service 52

Brake & Front End

JUNE 20, 2024

MPA has released two new Part Smart training videos recognizing the importance of educating both installers and everyday drivers about vehicle repair. He explains how slow cranking can result from various factors, not just the starter, and details accurate diagnostic methods to avoid unnecessary part replacements.

Master Mechanic 130

Master Mechanic Troubleshooting ASE Parts Replacement 130

Mechanics Direct

JUNE 30, 2024

The technician should have the skills in the use of diagnostic tools and software to diagnose the problems correctly. Ask About Continuing Education: The automotive industry has a lot of advancements and changes in technology and ways of repairing different car models. Has the technician received any recent certification?

Mechanic 52

Mechanic Automotive Service Excellence Automobile Education 52